
Are you ready for the next generation of awesome? Introducing Wyze Cam Pan v2, now with Color Night Vision! Say goodbye to losing sight when something moves outside the view of your camera. With its 110°/sec rotation speed, 360° horizontal range, and 93° vertical range, Wyze Cam Pan v2 delivers 360° coverage in under 3 seconds so you can see exactly what you want to see, when you want to see it. This camera is a favorite for busy households and pet owners.
A: Hi there! Yes, you can use the app as long as you have internet connection from your phone. It's not required to use your home WiFi for you to able to access the camera. Our products will require a 2.4GHz WiFi network signal in order to setup and communicate with the Wyze app. The cameras are primarily meant to work with an internet connection. The connection is what allows you to stream, get notifications and change settings via the Wyze App. However, you can use a WiFi network connection to set up and configure your Wyze Cam in the Wyze app. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Q: can this camera be accessed directly thru a browser ?
A: Hello there! Thanks for your question. Yes, you'll be able to use Web View in a browser on a PC, Mac, Smart TV, tablets, etc. However, this is only available to Cam Plus users. We would also recommend taking a look at this article for more information: https://support.wyze.com/hc/en-us/articles/4409136365595 If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
A: Hello there! Thanks for your question. You can install it in less than five minutes. You just need the Wyze app to view the camera individually or group it so that you can view all 4 cameras at the same time. We would recommend taking a look at this article for some information: https://support.wyze.com/hc/en-us/articles/4406722079003 We would recommend taking a look at this article for some tips: https://support.wyze.com/hc/en-us/articles/4406722079003 If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
A: Hello there! Our camera will have a few recording options available. Using a microSD card with your camera gives you the ability to record continuous footage and recorded events directly to your local microSD card. We also have Cam Plus, which is an upgrade for Wyze Cam devices that adds Person Detection to your Complete Motion Capture videos. With this service, you'll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Q: Can this camera be mounted onto a ceiling?
A: Hi there! Depending on the type of mount, your Wyze Cam Pan can be safely mounted anywhere: ceilings, walls, desktops, and more. Follow the instructions in the Wyze Cam Pan Mounting Kit to mount your new Wyze Cam Pan. Wyze Cam Pan can be mounted upside down. To flip the display of your live stream, enter the Advanced Settings for your camera and toggle Rotate Image 180° on/off. Wyze Cam Pan can be mounted sideways, but there is no 90° rotation setting. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
Q: Hello, Does the camera record sound??
A: Hello! Wyze Cam Pan v2 can record sound or noise if it is loud enough for the camera to detect. But if the sound is minimal, it won't notify the camera for sound events. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
A: Hi there! Wyze Cam Pan v2 is powered by a provided USB cable and connects to the Internet via 2.4GHz WiFi. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!
A: No, you can install a memory card and have constant recording that you view from your phone.