- General
- Brand: Geek Squad®
- Product Name: 2-Year Accidental Geek Squad Protection
- Other
- Plan Type: GSP
- UPC: 400064188209
Make sure to protect your new gaming accessory. A Geek Squad® Protection enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your gaming accessory fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
- If you accidentally damage your gaming accessory while handling it, no need to worry, it's on us: Enjoy peace of mind knowing that you're covered if the unexpected happens.
- Your product isn't working? Don't worry. : To get help, just bring your product into a Best Buy store. For any covered issue, we’ll repair your product, get you a replacement (if the product is available) or issue you a store credit or gift card up to the original purchase price, including taxes.
- If there's a hardware failure, we'll repair or replace your product: This could be a problem with an internal part, how the gaming accessory was manufactured or normal wear and tear. It could also be caused by dust, internal heat or humidity.
- No out-of-pocket costs for parts or labor: We take care of 100% of the costs of parts and labor for covered repairs and failures, with no hidden fees.
- If your gaming accessory won’t turn on because of a power surge, count on us to make it right: You’re covered if there's a power surge or fluctuation that damages your product. This includes a surge caused by a lightning strike.
- You can transfer your Geek Squad Protection: When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 (8 a.m.-9 p.m. CT) to transfer.
- When something goes wrong, we're always here to help: Visit your local Best Buy store to start a claim or call us at 1-800-433-5778 (8 a.m.-9 p.m. CT) to ask questions about your plan.
Q: Does this plan cover issues not covered by the manufacturer's warranty?
A: This plan will provide a replacement or reimbursement for covered issues that your manufacturer's warranty does not.
Q: What is the plan's term length?
A: The plan's term length is 24 months.
Q: Why should I consider getting this plan?
A: This plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.
Q: What happens if the gaming accessory stops working?
A: With Geek Squad® Product Replacement, you will receive a replacement or be reimbursed if your gaming accessory stops working.
Q: How do I get a replacement controller with my warranty
A: It’s super easy. If you bought the warranty, simply return the controller and they give you a new one. I’ve had to do it twice for controllers. My son is hard on them. I simply swap it out, and ALWAYS pay for the warranty again.
Q: If my dog happens to chew my controller up will it be covered?
A: Basically, so long as you can physically bring the item back in store, even in pieces, they should very well replace it.
A: They check under your Best buy membership or phone number.
A: As long as you are within the 15 day return/exchange period yes, also if you are an elite you get 30 days to return/exchange and elite plus 45 days to return/exchange. I had an elite series 2 with a faulty A button in the first 2 weeks and exchanged it, when I did my gsquad warranty carried to the new one.
