Bosch - 100 Series 24" Tall Tub Built-In Dishwasher with Stainless-Steel Tub - White

I bought this as an open box purchase. The sales staff at the pickup counter as well as the staff in the appliance department were both very helpful. The warehouse staff unwrapped it so I could look at it and then rewrapped it. All very good. On line I was offered free delivery but was told by store staff by phone that it woud not be available as this was on open box purchase. The appliance staff person said I could have gotten free delilvery. When I got the dishwasher home, I noticed a few things. It was in excellent condition but there were parts missing (screws and the kickplate) as well as the manual and warranty card. I downloaded the manual and set about installing it. I noticed a fine gray discoloration to the front of the black face which looked like it may have rubbed off from the bubble wrap used to protect it. It comes off but not easily. My wife called about the missing parts and was cut off after 25 minutes with the store. She then called 888-BEST BUY and was on and off with a representative who sounded as if she would get the parts for us. She took our number and this call was cut off after over 45 minutes. She did not call back. I considered returning it at this point but already had it partially installed. As I was installing the machine I found the price sticker attached to the inside of the door. Under a heading "Missing Accessories" it states "NO MISSING ACCESSORIES" Once finshed, I called the same 888 number to see if I could get the kickplate to "finish" the job. I spoke with a very kind gentleman who was very helpful. He was on and off the call for about half an hour. He tried different solutions but none worked. In short, he said I could have gotten the parts if I had bought an extended warranty but, since I didn't, he could not go farther in getting me the missing parts. It seems the "no missing accessories" comment from the price tag means nothing after the purchase. He said the only real solution I have is to return the unit.... I am considering it. [Take a look at my attached pictures] I have bought open box from Best Buy in the past. I have a washer/dryer open box purchase set that is over 10 years old (I still have the manuals). No hitches at all. I've actually bought open box with confidence in the past from several stores but I am now skeptical. (I would point any Best Buy staff who may see this to the owner's manual. I am missing screws, a printed manual, a warranty card, and (I believe) the kickplate.) Would I recommend this machine - certainly - its very quiet, cleans very well and the dishes are dry at the end of the cycle. Would I buy open box from Best Buy again? Certainly not.

Background: So I'm replacing a dishwasher made in 1994 that had a nice rack layout but wouldn't dry very well anymore and starting to make weird noises while washing. Not worth trying to repair and modern day machines are much more water efficient. I was convinced that Bosch was the best way to go, along with one other brand but looking at all considerations I went with Bosch, which IS a known renowned brand. Overall summary: The red light shining on the floor to show it is running is a nice touch. It blinks if attention is required. I like the hidden control panel. This brand of dishwasher uses a condensation process to try dishes with. As a result, the dishwasher will feel very warm during the latter cycles - the cupboard next to it where the plumbing is feels like a sauna. It cleans well enough. Bosch is a better brand, but certain quirks - chiefly the rack layout - now leave pause for thought. The good: * red LED light showing it's running or if there's a problem needing addressing * It's quiet. Almost obscenely quiet! * LED time indicator shows the current setting's time period it requires to wash dishes with (default mode is 2 hours 10 minutes) * water efficient (hence longer default wash time) * stainless steel panel on the inside makes cleaning and drying easier * condensation drying technique is growing fast on me, it's quirky but nifty and it works given time Now for the bad - your experiences may vary: * the door, which requires a bit of pressure to open, is finicky when the closed-latch sensor needs to be hit. During mid-cycle, I had to open and close a couple of times to get it going again. And I've only used it once, so far. * the unit I received also seemed to dribble rinse fluid while putting some in, so an exchange is going to have to be made - I might try the same model again but then go for the next model class up. Even in the best production process there can be one-off flukes. * the unit I got also has some bowing along the top where the control panel does not sit in all the way. Steam doesn't emanate from it so it's probably not a slickly designed thin vent but a defect and I spent half an hour finding photos online (that are not lame CGI mock-ups but actual product photos) to confirm the bowing probably should not be there. Even the CGI mockup would sufficiently represent the product, and it's no less flush, so it is possible I did get a dud. And the ugly? * The normal wash mode requires 2 hours 10 minutes. It's not a big deal by any means, but coming from a 25 year old machine that whizzed through cleaning in under an hour, it's still a shock. But water efficiency and condensation drying process explain this. The Bosch does have a 60 minute mode available, but I'll stick to the slower version as less water will be used. So this one isn't too ugly by any means... * Want a sauna in your kitchen? This new technology might be jarring for you at first: Condensation based drying mechanisms use superheated water during a final rinse to get condensation to dry water drops off of freshly washed dishware as the surrounding air isn't as hot due to the stainless steel tub. You WILL need the brand of (or similar) rinse agent to ensure this condensation process works to its full potential. On the plus side, no old fashioned heating element is used, so there is an energy cost savings here as well. The built-in water heater used for the final rinse is certainly effective! This threw me off at first, but it will be a little nicer in the winter when having to dishes since keeping the cupboard open to channel that heat will probably save a tad of money from the heating bill. * At first I thought the rack layout was nice, but dealing with larger saute pans and woks really becomes an issue if more than one need to be washed at the same time. Removing the silverware cubby from the bottom rack alleviates some of the problem, using the flat accessory racks at the very top to keep silverware laid out flat instead. And that's "flatware" redefined... :) But this is where the big point drop occurs. you can spend an hour in the store looking at layouts and think it's great, but utility never really hits home until the machine gets home and you use it and find that "Whoops, there are some differences in interior design". So, all and all (and if you read this far, thank you! :) ), this machine is energy conscious but as with some other people I do agree that the rack layout is not ideal if you use a lot of pans to make one meal, and I believe there might be a door design flaw for this particular model since others have reflected on some similar issues as well. I still recommend this model, but not for people with families or individuals that use a lot of big pans that want to clean them all in one cycle.

After looking at several models and reading reviews we decided to purchase this dishwasher several months ago. Bosch is a well known brand and we were very excited to be upgrading from our old GE dishwasher. The unit was installed by Best Buy contracted installers and that process was very simple and worry free. The unit looks very nice and we were very pleased with our initial use of the washer. It cleaned so much better than our previous washer. The controls were easy to manage and were hidden under the edge of the counter for a cleaner aesthetic appearance. The stainless steel tub is very nice. It didn't seem to have quite as much room as the GE but it was sufficient for our needs. This washer was extremely quiet. Most of the time we couldn't even tell it was running if it weren't for the red LED light that was broadcast onto the floor while running, which is a very nice feature. All in all it functions very well with the exception of one major problem, which is why I am giving 3 stars... The only thing wrong, or potentially wrong if you are considering this unit is the latch system. About 2 months in we started noticing that it hadn't finished its cycle after being started before we went to bed. We woke up the following morning to the unfinished cycle. Upon closer inspection we noticed that the door was not shut. We ran trial and error on it for several weeks. Some of the time it was fine and would complete its cycle and some of the time it would not. Over the last month we noticed that it was only getting worse and more frequently it would not complete its cycle. Finally I had no choice but to call the store and discuss the situation. Best Buy Customer Service was EXTREMELY helpful. I cannot say enough nice things about the level of customer service and professionalism they displayed. They took care of the situation and I am currently awaiting a replacement to be delivered and installed. Thank you Best Buy for making a potentially stressful situation a completely worry free one. So, in summary, if you want to take a chance on the latch functioning appropriately then this would not be a bad choice. If the latch on our unit was still functioning properly we would be very happy with it. Unfortunately, after speaking with the installer, this is a fairly common occurrence with this model. We chose to go away from Bosch for this reason and for this reason only. Thank you.

Our BOSCH is the cheaper ASCENTA model SHX5AV52UC. It was on sale at Bestbuy.com for about $500. It has the same stainless steel tub and the same dish racks and control panel as the more model costing $200-$300 more. It's generally very quiet in operation. There's an early spray-then-drain at the beginning of the cycle which is more audible, but that's over pretty quickly and it's very reasonably quiet after that. It took us a couple of days to get used to how to load dishes in these racks. After that, no problem. We bought it because our previous Bosch dishwasher was also quiet and did a great job of cleaning everything including silverware. Haven't noticed water spots, either, but our method is to open the door a couple of inches and pull out the top rack a little to prop the door open. We do this after we hear the rather faint beep-beep-beep that signals the end of the cycle. In other words, this Bosch is a worthy replacement for our old one and it cleans even better than before. THERE IS ONE PROBLEM, however. It's that the door latching mechanism is a little imperfect. This is because the outer body of the dishwasher which surrounds the stainless steel tub is a kind of reinforced plastic. This saves on manufacturing cost as well as shipping weight. BUT, the upper lip of the body can flex upward slightly if your under-the-counter mounting location has the usual extra quarter-inch or so leeway for sliding the dishwasher into place. So, when you close the dishwasher door it clicks to latch but, because the top edge of the body can flex upward, the latch may not be perfectly secure. The result may be that the door latch moves slightly and the wash cycle simply stops after a few minutes. As we discovered, reinforcing the top edge of the opening fixes the problem and provides a nice firm click action when you close the door - problem solved. It was the clever, knowledgeable Mike's Appliance Repair in Puyallup, WA who handled the issue at no cost under warranty and knew exactly how to resolve the problem, so we give him full credit. If you want a more rigid body, pay around $300 more for all-steel construction! Otherwise, the $599 SHX5AV52UC will wash your dishes just as well as the more expensive model.

We purchased this dishwasher on 28 May 2016, and after 5 days it broke - would not fill with water at all. We contacted Bosch warranty support, who set up an appointment with a repair shop... for 8 days later. The repair tech came to the house, spent about 15 minutes looking at it before declaring the issue was a bad water valve, then left without giving us any sort of an ETA for a fix. We waited another 10 days without hearing anything before finally calling the repair shop for a status. After three tries (the first two were literally "Oh, I'll have her call you." and "Oh, I don't know why she didn't call you."), we finally were able to get in contact with someone who knew what was going on with our dishwasher, and she told us the part was in and someone would be out to install it... in 7 days. Given this, we contacted Best Buy for assistance. Since (due to the Bosch-authorized repair shop's extremely slow turnaround time) we were outside the return window, the person we spoke with was very apologetic, but was unable/unwilling to help us at all. We then contacted Bosch's warranty support team, and were told "We don't have any control over the repair company, we just validate they are authorized to repair our dishwashers." So, we've had our "new" dishwasher for a month now, and have gotten 5 days of use out of it. The repair shop doesn't care, Bosch warranty support doesn't care, and Best Buy doesn't care. I strongly recommend you avoid this dishwasher specifically, and Bosch in general - if you get lucky and have no issues, they appear to be great (we bought one based on the strength of the positive reviews, so it's clear that people can get good ones), but if you run into any issues at all, be prepared for a long wait and absolutely no interest from Best Buy or Bosch in making things right.

Dishwashers from 15 years ago had food grinders as part of the disposal process. Today's dishwashers have a removable filter designed such that you must reach into the bottom of the dishwasher and unscrew it, rinse, and replace.The Bosch is the only design which allows for a 2 second ease of performing this task including arrows to line up easily when finished. This dishwasher does not adequately dry plastics and items with a divot on the top side. However, I have not tried the 'extra dry' or 'sanitize' cycle options which might be necessary. I use the fast 60 cycle with excellent success. The controls are located inside the top most portion of the door so you turn on the panel, then select cycles and close. This dishwasher operates quietly so there is a red light which projects on your floor so you know the unit is operating. The interior is space efficient but the utensil tray is not practical. There are no allowances for lids or small items.There really is no good location for small casserole dishes or lunch containers.There is a top most rack designed for cutlery knives. There is a well designed top flap for keeping stemware safe. The rack prongs are nylon so they will not chip like plastic/vinyl coated wire prongs. The lower rack's wheels do not track well and are ridiculously inadequate but as long as you pull the rack forward slowly this should not be a problem.I did notice that Amazon has a wheel package replacement kit... I recycled the utensil basket from my 15 year old dishwasher with no compatibility issues. Even if you had a dishwasher previously, I recommend professional installers. My husband and I installed 2 dishwashers earlier this century with no problems. This one requires more skill to install than you would expect. After reading Consumer Reports, I felt this model should perform well for many years.

We chose this Bosch dishwasher because of the brand's high reliability (our last dishwasher's pump gave out after just 4 years). We chose this model because it was supposed to be super-quiet and because we liked having the handle for dish towels...not thinking that, of course, when you open the dishwasher, the towels touch the floor! Overall, we are very pleased with our dishwasher. It really is super-quiet--you do need that light on the floor to make sure it's running! It's noisier on the 60-minute mode, but even then it's quiet enough to have a conversation. Others have noted three problems with this dishwasher: dishes not getting dry, a beep on cycle completion that some find annoying, and a layout of tines that doesn't work well with today's big plates and bowls. For the first two complaints: Read the directions! The dishes will get dry if you use enough rinse aid. (Not sure why that is, but there you have it.) The card enclosed with the dishwasher explains how to adjust the amount dispensed. Start with the maximum amount, and your dishes will be dry. Then gradually dial back the amount dispensed to save on rinse aid while still getting the dishes dry. For the beep: Again read the directions! The card explains how to adjust or turn off the beep. The layout of the tines on the bottom rack IS annoying. Instead of one overall grid pattern, like most dishwashers have, the bottom rack has three separate sections of tines, each in a different grid pattern. None of them are big enough to hold today's oversizes dinner plates and pasta bowls without the dishware taking up space in an adjoining section. Large pasta bowls and baking dishes are a particular problem--most dishwashers have extra space around the perimeter for larger items, but not Bosch. One row of tines can be laid flat on each rack, but that doesn't really help. We are still playing around with how best to load it but starting to resign ourselves to simply running it a bit more often. If you think this might be a deal-breaker, take a couple of your large plates and bowls to the store and see how they would fit. Otherwise, we are completely satisfied with our dishwasher and recommend it highly.

We have this new dishwasher purchased several months ago. We are having problems. We are Elite Plus rewards status. We called the Arden store. We don't get repair assistance since we didn't purchase a Geek Squad protection plan. We were told to call Bosch warranty since it's still fully covered under warranty. More about that call later. This new "high end" dishwasher continues to leave unspent detergent in the dispenser and oozing down the inside front door and pooled in the floor of the dishwasher BUT more important, dishes are left dirty. We were told you shouldn't rinse anything before putting in the washer. Tried that. Then we tried rinsing prior to dishwashing which does help but still left with dirty dishes. We were told to have the water pressure checked since maybe a hose is kinked, maybe an obstruction in the water supply, maybe even your pressure reducing value in the house needs replacing. Therefore, we called a licensed plumber who came last week and said the water pressure is excellent. No hoses kinked, nothing restricted. Then I called Bosch warranty department who provided a local appliance repairman. His recommendation: just throw that tablet (or powder or liquid or gel) down in the bottom of the dishwasher since the Bosch dispenser doesn't work well (in his opinion based on his recent number of repair calls) since the dispenser is hidden from the water action by the top drawer handle when closed. Its sounds like a design flaw. It's definitely not working as-is. Next step: request Bosch to send a representative to review my $699.99 dishwasher.