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Bose® - QuietComfort® 20 Headphones (Android) - Black

These Bose® QuietComfort® 20 headphones feature Acoustic Noise Cancelling® and an in-line microphone and remote for taking phone calls. Listen to surrounding sounds with Aware mode or lose yourself in the music.

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$249.99
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    Bose® - QuietComfort® 20 Headphones (Android) - Black - Larger Front
    Bose® - QuietComfort® 20 Headphones (Android) - Black
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    Overview

    What's Included


    • Case
    • Owner's manual
    • QuietComfort® 20 Headphones (Samsung and Android)
    • Small and large StayHear+ tips
    • USB charging cable

    Ratings & Reviews


    Overall Customer Rating:
    96% of customers would recommend this product to a friend (1468 out of 1531)

    Features


    Earbud design

    Small and large StayHear®+ tips provide a soft, secure fit with no need to force them into your ears.

    Acoustic Noise Cancelling® technology

    Turn on noise cancelling to reduce surrounding distractions and focus on your music, or choose Aware mode to hear what's around you.

    TriPort® technology

    Gives your music depth and balance to bring soundtracks to life.

    In-line microphone and remote

    Work with select Samsung Galaxy mobile phones, allowing you to enjoy simple hands-free communication.

    Carrying case

    Helps keep the headphones safe during transport.

    Rechargeable lithium-ion battery

    Provides up to 16 hours of operation on a full charge.


    Customer rating

    Rating 4.7 out of 5 stars with 1531 reviews

    96%
    would recommend to a friend

    Expert rating

    Rating 4.2 out of 5 stars with 19 reviews

    Pros

    Cons

    Most relevant reviews

    See all customer reviews
    • Rating: 5 out of 5 stars

      Best Earbud Style Noice Canceling Headphones Yet

      Posted
      Sluggo2013
      • My Best Buy® MemberMember

      These phones just went on the market today, and I've been listening to them most of the day. They perform as advertised, with background noise pretty much disappearing the moment you switch the power on, very similar to what happens with the QC15 over-the-ear model that I also own. Having an effective noise canceling design in a very small, compact set of headphones has been somewhat of a holy grail for years, as making room for the bigger cans in one's carry-on bag is not always easy or convenient -- and storage space behind an airplane seat is becoming increasingly scarce. Prior in-ear models I've purchased from other brands have performed minimally well, and do not eliminated airplane noise nearly as well as my QC15's. So far, these QC20i's seem to cut noise at least as well as the 15's, which is exactly what I was hoping for. Comfort was another concern, as other in-ear designs seem to depend a lot on passive noise reduction by cramming the phones into one's ear canals. This is not a desirable method on long flights, and these designs tend to irritate my ears after about an hour. By contrast, the QC20i's earpiece design has been very comfortable so far because they sit at the outside entrance of the ear canals instead of being jammed into them. I figured the StayHear silicone tips would be identical to other Bose in-ear phones, but they are not. These have a more conical shape that uses a more gentle method of attenuating outside sounds, and they work splendidly. The angle of the earpieces is also different from other Bose StayHear designs, and this seems to have the welcome effect of applying less pressure to the outer ear area. As a result, I'm finding them to be more comfortable than my IE2's and Bose bluetooth headset. How do they sound? So far, I'm very pleased with them. Bass response is very good (better than the IE2's#, and are comparable to the QC15s #I need to do a side-by-side comparison to be sure#. These have a very pleasing, wide-range sound that one would not expect from in-ear phones. $299 seems pretty expensive at first glance, but I will say that the construction quality of these phones seems to be very high, with thick, durable-looking wires and careful, thoughtful design in all of its parts. The carrying case is made out of a neoprene-like material that reminds me of wetsuits used by surfers. It's roughly 5" x 3" in size, and is a small fraction of the size of the QC15's case -- a big deal to those of us who like to travel lightly. There's even an inside pocket to put the two other sizes of earpieces. I'm using the smaller size now, but the medium size might work better for noise reduction on a plane --- nice to have a convenient way to bring them along just in case. My only negative comment so far is that the battery/control module is only a couple of inches away from the audio source when connected. This makes for a rather awkward bundle of hardware to manage, as the battery sort of hangs off the player like a dongle. Bose must have their reasons for why they put it so close to the connection point #easier to put in your pocket and still leave enough cable length to reach your head, perhaps#, but it's still somewhat bothersome, and I wish they had provided more cable length between the battery and the source device -- maybe 6" or so would seem optimum. The very short cable seems to bend more severely than necessary when placed in your pocket, which makes me worry about straining the internal wires. I hope this was taken into account in the design. The only test remaining is to see how these work on an airplane. Based on what I've experienced so far, I just might leave my QC15's at home on my next overseas flight!

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      5 Big Reasons I'm Disappointed

      Posted
      elguavo

      I was so excited to buy these headphones. I read tons of reviews and everyone just raves about these. I was hesitant at the price tag but was willing to make the investment in such a good product. Wow, was I mistaken. 1 - Noise cancellation falls far below expectations. Yes, when you turn it on, some airplane or white background noise goes away. Sadly though, you WILL still hear people talking, pilot announcements, crying babies, car honking, televisions, etc. Basically, you will continue to hear everything EXCEPT 70% of an airplane engine which these are blocking. I was somewhat prepared for this, as other reviews stated that sudden noises that vary in tone might not get blocked well, but it was still worse than I expected. 2 - Poor fit in your ear. Noise isolation is WORSE than my $20 skull candy earbuds. The Bose QC 20's StayHear tips make it impossible to seal the buds tight against your ear because they are meant to rest just outside the ear canal. I tried all 3 tip sizes and watched countless YouTube videos by Bose in total frustration and desperation because, as I said, I wanted these to work so bad. But in the end, noise isolation is not even near as good as cheap buds that seal tight in your ear. The noise isolation of my cheap earbuds block more noise than the noise cancellation of the Bose model - without using any batteries. 3 - Not easy to sleep with these in your ears Might sound funny, but one of the reasons I tried the QC20 buds instead of QC15 or QC25 over-ear models is because I felt I could lean my head against a pillow or the window of a plane and sleep with them in. Unfortunately I was wrong again. The large, oddly shaped StayHear tips end up hurting your ear if you sleep on one side of your head with them in. Perhaps more annoying is that as soon as a pillow or other surface blocks the bud's microphone which is attempting to listen to external sounds to block, it starts making funny sounds in your ear. Try sleeping now! So I just ended up taking 1 earbud out when sleeping on that side. 4 - Sound quality is just OK. I bought them for noise cancellation, not audio quality. In fact, I'm not an audio expert. But when I switch back and forth between these and my cheap $20 pair, I can't notice any sound quality differences. None. 5 - The battery pack is annoying. I'm fine with recharging it every 10 hours but the sheer size and weight of that big box inline with the headphone cable is so frustrating. Well done Bose, for excluding any photos of this monstrosity in any of your product and marketing photos lest someone see it prior and decide not to buy the QC20's. Don't plan on using this with your cell phone, because once you try you'll soon stop due to this bad boy. You just extended your cell phone size by 40%. It gets caught on things and weighs the buds down to the point where you need to clip the buds to your shirt for support. Fun. Plus, the dual green lights on the battery give off so much light that in a dark train or plane it really lights up the area too much and attracts attention. I'm sorry Bose. I may be a difficult customer, but these just don't work for me and certainly aren't worthy of $300.

      No, I would not recommend this to a friend

      • Brand response

        Bose support

        Hello Elguavo,

        Thank you for trying the QC20 headphones, while we hear mostly superlative comments about the noise cancelling and the comfort we're sorry to learn they did not work out for you. Bose

    • Rating: 5 out of 5 stars

      $300.00 For earbuds?

      Posted
      Davinger
      • My Best Buy® Elite MemberElite Member
      • Top 250 ContributorTop 250 Contributor

      It took me some time to gather the courage to get the $130.00 for the standard Bose headset. I discovered that they weren't machine washable. So I went back to the $12.00 sets but that was like getting out of a brand new Mercedes sports car and going to a suncompact witout AC. When I was in Scotland last time I found I had a few hundred £ left in my wallet and didn't really want to take the beating in currency exchange so in the airport duty free I went on a shopping trip. I bought an Around Ear set of Bose noise canceling headphones and was amazed that the jet engine sounds went completely away. Since then I've owned 3 other pairs of noise canceling earbuds and they can't compare with the around ear. They're fine for a central air conditioner but not much more. The QC20 (SMSG) is in a completely diffrent world. Unlike the standard Bose earbuds that end in a tube the QC20 have a small comfortable stopper at the base. This modification makes the noise canceling spectacular, even better than many other around ear sets. This feature alone makes it worth the price. The microphone quality is very good when inside I haven't tried it in the car with the top down yet but my car is equipped with Bluetooth. These earbuds will cancel road noise inside your car and it tends to dull down my wife's voice and I have to take one ear out to hear her. I would suggest that Bose move the noise control sensor a bit further up the cord as it's only 2 inches from the jack and makes it cumbersome. When in a quiet room with them on it does produce some low level static. I don't know if this is a defect or just normal operatiion. The battery has a very Ling life and came out of the box with a full charge. I slept with them playing music for 3 nights before I woke up and noticed that I could hear other noises. It took about 45 minutes to recharge them completely. I had the music on relatively low and they were comfortable. The first night the left ear came out twice. They lay flat so they don't poke into my ear. The sound quality is poor with noise canceling turned off. Bose has outdone themselves and I hope to see the price drop. While they're good for the executive they're well out of the price range of most people. This is an awesome gift for the traveler! They fit in your pocket and since nearly all airlines have switched to the standard jack they work just fine.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Noise canceling great on plane and train

      Posted
      waspman
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This is actually my second QC-20i. The first one I got for myself. Within a few weeks, I purchased one for my wife for our return cross-country trip. My daily commute consists of two, sometimes three, modes of public transportation--commuter train, subway, and sometime light rail. These do a fantastic job of canceling most ambient noise which allows me to listen to the music comfortably. The sound quality seems better than my high-end ear buds I had been using but I think some of that is because there is no competing with other sounds. I wanted to get an over-the-ear model. The Bose model outperformed others in the noise canceling department but I got spooked with reviews on how the Bose model eats through batteries. This in-ear model recharges quickly and holds a charge many, many hours even in "quiet mode." What I was surprised about--and in a good way--was how good it was in the "aware mode." Unlike my ear buds (or with these simply turned off), I can here surrounding noise in the background pretty darn well. I found this useful when walking the streets of DC, when I wanted to hear what was delaying the train this time, or if I wanted to hear the ocean in the background at the beach. Very clever design. I was also relieved these are quite comfortable. They come with three sizes. I needed the large; my wife the small. With the high-end ear buds, two or three hours was my limit. On the entire trip to LA, I never took them out except to be polite to the stewardess--which was unnecessary on "pause" and in the "aware mode." The only area where I would nick these on rating is when I'm using them with my iPhone 4. The controls work fine and I get the same positive results as with my iPod and iPad. However, my wife had some difficulty hearing me when I was talking to her on the way home from a commute. She has not experienced this problem, however. I don't know if it is because she has an iPhone 5 or if it is because I was talking from an area with high level background noise. My guess is the latter, so I couldn't nick it a full star. Maybe I would give it a 9.5 out of 10 if that were the scale. On the trip to LA, I was blissfully watching DirecTV almost completely unaware there was the proverbial baby crying. When I tuned back into reality for landing, the first words my wife said was, "I can't wait to get off this plane and away from all that crying." My wife usually oohs and ahhs over everything less than two years old so it must have been bad. I was aware a little bit because people were taking turns walking up and down the aisle to calm the child down. That's when I knew what to buy for my wife for her birthday. No in-flight TV for the return trip but we were both lost in our music. (And, yes, there was another baby.) Best Buy doesn't sell this but Bose makes a wall jack for charging (comes with the cord to charge through your computer) and an airline jack. It might be worth going to Bose for one or both if it suits your style.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Fantastic-- worth the money

      Posted
      PennyAO
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I purchased these on the recommendation of several of my co-workers, as we all travel frequently, and have dealt with noisy or distracting airport terminals and planes. They were worth every penny. They come with a nice, 3x5x1 1/2 inch, zip-close carrying case, that fits the headset itself, the charging cord, and two extra sets of flexible ear inserts--perfect for travel. My sole complaint is that the case itself has the Bose logo in clear grey on the outside of it, which made me worry that they would be easy targets for theft (the logo is also much more subtly marked on the zipper tag, so I'd have preferred that be all). The set itself has an inline volume control and mute/pause, and a clip to attach to your clothing with an overall length of 4-4 1/2 feet, so plenty of room to tuck into a pocket while moving, or to move around if your device is sitting nearby. After purchasing them, I tested them at home, by having my son ring the doorbell and letting my 4 large dogs bark. Without the noise dampening, I could hear them; once I turned the noise dampening on, wow! Almost completely gone, even sitting 4 feet away from the front door where they were barking and at the same volume. We then traded, and my son tested them the same way, then with me clapping 1 foot in front of him, yelling and banging on a pan in the kitchen. We took them outside, as the LifeFlight helicopter went over the house, and as emergency sirens were sounding nearby. My son wore them as we drove across town to a birthday party amid honking horns and traffic noise. Again, each time, the background noise suppression was fantastic. During my next travel, I had a family of 3 crying, toddler age children sitting behind me on the plane-- turned on noise suppression, and not only did that disappear, so did the noise of the plane itself. I used them in the hotel, and they blocked out the noisy people above and outside the door. I highly recommend these in noisy circumstances as a result, and issue only this word of caution-- these are Not the earbuds I would recommend for working out out-of-doors or while driving, as they will completely block out the noise of other people or animals approaching, sirens, and honking. Well worth the money.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      The best I've used

      Posted
      Rider

      I've gone through a number of headphones over the years and these are without question the best. They replace the Bose Quiet Comfort 2. Those worked fine, however, I just did not find them comfortable for more than an hour. And of course you deal with the bulk issue that may or may not be a consideration for some. The QC 20's are very comfortable for extended periods. And they don't fall out of my ears, a problem I've had with other "in the ear models". I find the sound quality to be excellent. I'm not an audiophile. I'm looking for good clear sound and these deliver that. As a frequent flyer, noise cancellation is an important issue. Probably the main reason these got my attention in the first place. On that score I'm very pleased. With the noise canceling on, most outside noise is gone. The Aware feature is very useful also. I'm getting a full days use with noise canceling on. Of course, having to recharge may be a negative for some. They do recharge in about 2 hours. My old QC2's used a replaceable AAA battery. The upside is that they still deliver acceptable sound when the noise canceling battery has been depleted. Now the price. Not cheap. Some might argue not worth it. I disagree. The old adage, you get what you pay for, might apply here. I believe it does. The price hit happens just once. The hours of comfort, sound and noise canceling, in my opinion have made this a purchase I don't regret.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Perfect for programmer in office environment

      Posted
      robinnelu
      • My Best Buy® MemberMember

      I have been programming for 15 years and every office I have worked at I have had the issue of office conversations distracting me from focusing. Programming requires that you focus on a lot of details at once and you need to be able to spend long periods of time following logic. I have been so frustrated that employers put programmers in noisy cubicles and expect them to just ignore all that is going on around them. I purchased the Bose over ear noise cancelling headphones (quiet comfort 15) but these were painful on my ears after a day of work - pressure on my glasses was too much. I was skeptical that the in ear version would work effectively, but I purchased them and returned the over ear headphones. I have been in heaven since purchasing these headphones. i can work and I do not hear the conversations around me. Loud laughter sometimes comes through, or if there is a loud conversation right by me - but music along with the cancellation feature drowns out most everything. People in the office now know that when they come up behind me they need to do something to get my attention because I cannot hear them and I am in the zone. It is wonderful and so worth every penny. As for sound quality, I don't feel qualified to speak on that. I typically listen to white noise or classical type music. When I listen to regular music it sounds fine, high quality sound was not my goal which is not to say these are bad in any way.The only issue I had early on was getting the headphones in my ears comfortably. Over time I have adjusted to them and they fit well. They come with other size ear pieces but I have not tried them. The unit has a small box attached to it for the noise reduction - I set this on my iphone and set them both on my desk, or in my lap - I don't have any issues with this. I charge the unit by plugging it into my computer when necessary. You do want to try to turn off the unit when not in use to save battery.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Great noise cancelling, Ok sound quality

      Posted
      StevePerry
      • My Best Buy® MemberMember

      Now that I frequently fly or take the train I needed to get headphones to block out background noise. My previous cheap sony headphones did not block sound so listening to music while traveling was not very enjoyable. I went for these headphones because of bose's reputation for excellent noise cancelling technology and for the compact size the 20i provided. What's Good: - Noise cancelling ability: So far I've used these at the airport and I'm impressed. With the headphones turned on all I can hear in the terminal is the person talking next to me and sometimes announcements made over the loudspeaker. Both of these are pretty muffled. Once I turn on some music I can't hear anything but the music. On the plane I could somewhat hear when the flight attendants made announcements but when you're playing music thats about it. I've yet to hear any popping sounds from overloaded microphones that are part of the noise cancelling circuitry. - size: These headphones are small and easy to carry around. They're not bulky at all. - comfort/ fit: The headphones fit well. I use the medium sized ear bud piece and the headphones fit securely and comfortably. Its nice to rest your head on something and not have a band getting pressed into it. What's not good: - sound quality: The first time I used these I was unimpressed with the sound. The bass was overpowering and the music sounded muddied. I was able to alleviate most of the problems by changing EQ settings but its still not the crisp, encompassing sound I expect for headphones that cost this much. Don't get me wrong the sound is good but I expected better. I suppose this is the trade you make for noise cancelling. Do note that the headphones work without the noise cancelling turned on however to sound becomes very mediocre. Bottom line: Despite the sound quality I plan on keeping these headphones for traveling. The noise cancelling is impressive and about makes up for the sound. For someone looking for better sound quality I would suggest looking at noise isolating earphones instead.

      I would recommend this to a friend

    What experts are saying

    Rating: 4.2 out of 5 stars with 19 reviews

    Click to visit alaTest website
    The analysis of all aggregated expert reviews shows that the reviewers are positive about treble quality, noise isolation, sound and comfort. Editors are less positive about price. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 88/100 = Very good quality.
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      After researching and testing two dozen pairs, we think the Bose QuietComfort 20 are the best in-ear noise-cancelling headphones for most people.Full Review
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