Data Recovery (In-Store)

Let a knowledgeable Geek Squad Agent work with you to create a personalized recovery plan for your hard drive, flash drive, memory card or just about any device that stores data.

The agent will initiate your drive diagnostic for $49.99, which will determine the integrity of your data. If data recovery is necessary, your product will be shipped to the Data Recovery Division at Geek Squad® City. This work can take a significant amount of time to complete, and the actual recovery cost will vary depending on the condition of the data.*

$49.99
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Overview

Ratings & Reviews


Overall Customer Rating:
75% of customers would recommend this product to a friend (132 out of 176)

Features


Meet with an Agent

Initiate your drive diagnostic for $49.99, which will determine the integrity of your data.

If data recovery is necessary, the drive will be shipped to the Data Recovery Division at Geek Squad City for a full forensic diagnostic of the drive and integrity of the data.

Actual recovery cost will vary depending on the condition of the data.

Receive Your Data

Recovered data will be returned in the original file/folder structure on separate good media when possible.

Some situations will require the data be arranged differently after recovery due to extensive file system corruption or damage.

Additional charges may apply based on size of data and if external hard drive is needed to store recovered data.


Overall customer rating

Rating: 3.8 out of 5 stars with 176 reviews

75%of customers would recommend this to a friend

Most recent reviews

See all customer reviews
  • Rating: 2 out of 5 stars

    DATA RECOVERY

    Posted
    JLOKNOWS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    UNFORTUANTELY I HAVE HAD TO TWICE SEND MY COMPUTERS FOR DATA RECOVERY. THE COST IS OUTLANDISH. $1450-$1800.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bummer

    Posted
    Harry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a bad experience for me. The locals were accommodating, polite, and tried very hard to recover my crashed hard drive. Ended up sending it to Best Buy headquarters for a couple of weeks and still was unable to recover the information of my hard drive.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tech group

    Posted
    Marmaduke
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My computer decided the hard drive was no longer needed and failed. I purchased the computer 3years ago from Best Buy and decided from that great expiernce I would return to Geek Squad. The process was quick and the team covered every item in detail and even helped me get what I needed to get back up and running. Great job!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    very proud of their services

    Posted
    DALLAS75235
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Hard to believe a 2 TB external drive that stopped responding was going to cost 1,500 to retrieve data- without a guarantee. Geek is proud of themselves- my fault for not backing up properly but be ware this has turned into a racket and you are hostage to thier exagerated pricing.

    No, I would not recommend this to a friend

    • Brand response

      GeekSquadSupport

      Hi DALLAS75235 – Data recovery is a very complicated, and consequently expensive, service. It sounds like your hard drive may have some physical issues, or severe file system issues, which would require a Level 3 data recovery. Please reach back out to your local store or call us at 1-800-GEEKSQUAD (1-800-433-5778) to discuss what that Level 3 service entails.

  • Rating: 5 out of 5 stars

    Scary to lose everything when computer crashed.

    Posted
    Peggy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very professional. So pleased it was recoverable. Also very timely.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Exactly what I needed for storage

    Posted
    Coop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Looked for 2 TB external drive for reasonable price and found it "My Passport".

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Service

    Posted
    BillyD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great service. Was able to save all my data. Happy camper!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    tapmgr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The geek squad did what they could and decided to send it to HQ.

    I would recommend this to a friend


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