Customer Ratings & Reviews

Dan was very professional, thorough in explaining what he was doing. He sent up the new laptop w/easy access to my accts.!

Transferred data from two old PCs to two new Windows11 ones.

My experience could not have been better!!! My man Sixto arrived right on time and accomplished the setup in record time. He also explained what he was doing and why he was doing it so that I felt a part of the entire process!

The agents set up my new computer, printer and transferred data quickly and efficiently. They were very polite and knowledgeable. They also gave me a tutorial on the new setup. I am so happy that I decided to have in home service! rather than do it myself.

A very knowledgeable, well equipped, experienced technician transferred everything from my old computer to my new one and set it all up. Fast. Efficient. Painless. I was up and running in no time. No way could I have done it so seamlessly. Thank you Geek Squad!!!

Kevin Kim, the assigned agent, was highly efficient, knowledgeable, and courteous. He checked with me several times during the new computer set-up and data transfer process to ascertain my preferences as well as my understanding of differences between my former computer and the new one. I appreciated his clear communication skills and excellent work.

The in-home data transfer was smooth and efficient. I had a Geek Squad technician at my house several weeks prior to this to deal with a malware issue…I requested the same technician for the data transfer when I purchased my new iMac because that technician was very knowledgeable, efficient, professional and personable I would definitely recommend Best Buy for any electronics purchase, and the Geek Squad for in-home service.

The technicians hooked up the computer and transferred all data from the old computer. They were very efficient and knowledgeable and made sure everything was working smoothly before leaving.

We needed two visits. The first Lap Top had issues. We needed to exchange. The second visit all issues were resolved. The Tech, Joseph from Lancaster, was very professional and knowledgeable. Happy with final results.

Tyler and Juan were amazing! The older I get I swear my computer skills go downhill. I recently bought my first laptop and they came to my home to transfer all the data from my computer that was on the verge of crashing for good. Not only did they do an excellent job, but they took the time to answer all my questions. They were great!

The tech was very knowledgeable, efficient and answered all our questions patiently.

The agent moved data and set up computer Kept me informed what was doin

Great service. Tech is excellent! He is excellent with communication and knowledge.

The geek squad guys NEVER make me feel stupid since I am not computer savy. He answered all my questions and showed me how to do some things. This install was the second time this year he came to take care of my computer needs and I will ALWAYS use geek squad when I have problem. I am sorry that I forgot his name.

Was able to transfer most of the data, however, I had to go to the store with a flash drive and have them download my data. Probably because my old computer was so old.

Hector was courteous and extremely helpful. I had had the data transferred at the store but needed his services to make the new computer operational since all the cords had changed size and no longer worked with my CD player, my back-up device, etc. etc. I had to order a new piece of equipment to be able to use my new computer properly but nobody told me that until Hector. He also told me that Best Best had sold me a computer with the exact same amount of memory even though I had specifically said that my problem with my old computer was that I was running out of memory and I needed more memory. I FEEL LIKE BEST BUY DECEIVED ME BUT HECTOR TOLD ME THE TRUTH. HE SHOULD GET A RAISE. I should have gotten a new computer.

I couldn't have had a better person to do my setup and transfer of my information. He was knowledgeable, very pleasant and helpful. A great employee!!

The agent updated my system to Windows 11. He was VERY knowledgeable in all aspects of the entire systems. He made the change painless and was patient answering all my questions. I am glad I had him come to the house to do the update.

Blake & Curtis were just Fabulous, Kind, Answered all Questions. Very professional. A joy to have them in my home to set up and transfer date from my old computer to my new computer.

Gunther was personable and knowledgeable, answering all questions and made sure I was completely satisfied with the install. He walked me through the nuances of my new system and helped me select and order speakers since I didn’t realize my new monitor didn’t have them. I highly recommend the Geek Squad!