Customer Ratings & Reviews

The technician arrived earlier than expected which was nice. He was so nice and patiently answered all of my questions, sometimes more than once. He transferred everything from my old computer and I am very pleased with my new computer

the agent processed a data transfer from desk top to a new laptop. He was professional, efficient as well as very helpful answering my questions. He ensured everything was running properly before leaving.

The Geek representative Mr. Phillip was fantastic. In every way. Experts like Mr. Phillip K. are why I continue to use Geek services. However, the new system of booking a Geek rep is NOT good. Decentralizing it to an Indian local is very bad indeed. On a number of levels it’s not a good idea. Bring back the American New York call/booking center

Geek Squad transferred all the things I found important on my old computer to the new computer I just bought. I am so grateful! I have been able to access everything as before.

No issues at all. Tech was very capable. Finished early and issued a credit to the cost.

Hector was courteous and extremely helpful. I had had the data transferred at the store but needed his services to make the new computer operational since all the cords had changed size and no longer worked with my CD player, my back-up device, etc. etc. I had to order a new piece of equipment to be able to use my new computer properly but nobody told me that until Hector. He also told me that Best Best had sold me a computer with the exact same amount of memory even though I had specifically said that my problem with my old computer was that I was running out of memory and I needed more memory. I FEEL LIKE BEST BUY DECEIVED ME BUT HECTOR TOLD ME THE TRUTH. HE SHOULD GET A RAISE. I should have gotten a new computer.

The Geek Squad is a wonderful service with timely alerts of arrival times, respectful use of shoe coverings, efficient yet instructive Installation of a computer. Serviceman was polite and careful to thoroughly ensure all devices were "talking" to each other.

The two Geek Squad workers were delightful...willing to answer all my annoying questions with humor and clarity. They asked questions I would not have thought of and transferred the data quickly which was great since I am not a patient person. I am amazed how fast the new computer is...how did I ever work with my old one?

the agent installed my new computer and transferred all my data and solved my problem. great service.

The agent set up my computer and DVD player. For each he was meticulous and very patient. Answered all my questions. I consider the Geek Squad an important addition to Best Buy and I am very lucky to have them when needed. Thank-you and A++ to the agent that came to my assistance.

The agent was awesome! All work was completed timely and without any issues!

Purchasing the computer was easy. The Geek Squad was super great in setting everything up! Thank you!

The agent set up all the equipment to duplicate the prior system and was easy to deal with

Blake & Curtis were just Fabulous, Kind, Answered all Questions. Very professional. A joy to have them in my home to set up and transfer date from my old computer to my new computer.

The Geek Squad did a great job setting up new computer and printer. Then transferring everything off the old computer to the new

Geek Squad rep,Galo, did an excellent job. He is congenial and thoroughly explained all actions done. He took his time and made sure everything worked well prior to his departure.Great customer service!

Making the switch from a PC to a MacBook, I knew I'd need help getting the new equipment set up. I scheduled a GeekSquad visit and I'm so glad I did! The expert care I received saved hours of time and frustration. The set up was perfect, user friendly, and exceeded my expectations.

These guys were great! Took time to be sure everything transferred properly.

Geek Squad transferred all data from my old desktop to my new laptop and also set up my new printer without any problem.

The agent transferred the data from the old computer to my new laptop and set up new files for my documents. He did a great job in explaining everything he did and showing me how to use all the new apps and programs. A very knowledgeable agent.