Customer Ratings & Reviews

The agents provided service and were very knowledgeable about the technology. They spent the time answering my questions and explaining the process. They were friendly and approachable. I am pleased in general with the visit and the outcome.

Tyler and Juan were amazing! The older I get I swear my computer skills go downhill. I recently bought my first laptop and they came to my home to transfer all the data from my computer that was on the verge of crashing for good. Not only did they do an excellent job, but they took the time to answer all my questions. They were great!

The best I T tech to ever help me. Chris from Yorba Linda store was so professional and did everything needed to complete the data transfer and explained so many other things to make using my new computer smoother,

Was able to transfer most of the data, however, I had to go to the store with a flash drive and have them download my data. Probably because my old computer was so old.

The tech was very knowledgeable, efficient and answered all our questions patiently.

Geek Associates are patient, professional, knowledgeable and willing to explain whats needed to work equipment correctly.

i am very happy with the set up of my new computer

Scheduled to take computer in for data transfer on a Saturday, told it would take 1-2 days to perform. Told I would be emailed but pointed out they had my computer and had no access to my email. Was told I would be sent a text instead. By Tuesday had no contact from Best Buy. I called and found out the service was completed on Sunday but of course they sent and email, NOT a text as promised they would do. The actual service of transfer of data to a new computer was done pretty well.

The agent moved data and set up computer Kept me informed what was doin

I am 100% pleased with the Geek Squad! The gentleman arrived on time and called ahead of time to let me know approximately when he would be at my house. He quickly set up my new computer and printer and set up my Windows 11 for me and explained everything that I had questions about. So happy with everything! Highly recommend the Geek Squad.

I couldn't have had a better person to do my setup and transfer of my information. He was knowledgeable, very pleasant and helpful. A great employee!!

It had been 10 years since I set up a new computer, so I was a bit intimidated and scheduled Geek Squad. The tech was competent and very nice. My only complaint is that when I scheduled, I requested setup and data transfer, and apparently they only scheduled data transfer, so the tech had to charge me extra and did not have the time to transfer all my photos and music. I will have to have someone out again or else transfer everything to an external drive and take my computer over to the store to get it done for another $99.

The tech, who had done two prior in-home visits to solve a complex printer issue and a multi-media integration issue, managed to rescue a huge amount of data from a non-operational, no longer supported computer. The recovered data was invaluable for both personal and business purposes. I’ll continue to rely on the Geek Squad and this particular Tech for my high level computer needs in the future.

The Geek Squad was a great help on transferring data from old to new PC I purchased. They worked with me several times getting new PC set-up. They even came to my home to help find lost files.

The two techs were very knowledgeable, polite and friendly. They took care of business very efficiently and it was a positive experience.

The geek squad guys NEVER make me feel stupid since I am not computer savy. He answered all my questions and showed me how to do some things. This install was the second time this year he came to take care of my computer needs and I will ALWAYS use geek squad when I have problem. I am sorry that I forgot his name.

The technician installed my new computer and transferred my data very well. He was helpful in showing me what he did and how I could best use the new equipment. However, scheduling an appt. was not easy and Best Buy's new pay-up-front policy was very inconvenient as I had to go into the store to make the appt. as I HAD NO COMPUTER - MINE HAD DIED!

The Geek Squad rep did not get all of my info transferred. None of the info transferred from the sub folders in Outlook email. Also financial portfolios didn’t transfer. Very disappointed. I texted the rep but never heard back.

The agent backed up our old desk computer and installed all on new desk computer, He made sure that all printers were connected to new desk computer

agents transferred data and backed up computer and external hard drive Tested all items and advised us on upgrades and changes assured connection with iPhone, apple watches and iPad