Customer Ratings & Reviews

My technical agent did an excellent job in transferring all of my data from my old computer to my new one. He was extremely efficient, competent and courteous. I am very pleased and impressed with his technical skills and knowledge. He should be commended for the fine job he did and for the excellent technician that he is. Job well done expertly. I wish to thank him very much for all his help !

Thomas took care of everything and made sure I was aware of a few items that would have caused me some frustration had I not been aware of them, e.g., the almost hidden nature of the "on-off" button. It was all done in an efficient manner, which is why I had Geek Squad set up the computer.

Agent completed data transfer and set up computer answered all questions

Cameron set up my new laptop computer very efficiently.

great job that Josh and Cameran did for me. &he computer is working well

Tyler and Juan were amazing! The older I get I swear my computer skills go downhill. I recently bought my first laptop and they came to my home to transfer all the data from my computer that was on the verge of crashing for good. Not only did they do an excellent job, but they took the time to answer all my questions. They were great!

Geek squad is fantastic. They were knowledgable and fast and accurate.

Geek Associates are patient, professional, knowledgeable and willing to explain whats needed to work equipment correctly.

Was able to transfer most of the data, however, I had to go to the store with a flash drive and have them download my data. Probably because my old computer was so old.

The agent who installed the new computer as well as the new monitor informed me prior to his visit and he arrived on time. He installed both the computer and the monitor and was very professional and considerate. He explained some new features and that was so helpful to me. Excellent team member!!

The tech was very knowledgeable, efficient and answered all our questions patiently.

The agents provided service and were very knowledgeable about the technology. They spent the time answering my questions and explaining the process. They were friendly and approachable. I am pleased in general with the visit and the outcome.

I couldn't have had a better person to do my setup and transfer of my information. He was knowledgeable, very pleasant and helpful. A great employee!!

The agent moved data and set up computer Kept me informed what was doin

Scheduled to take computer in for data transfer on a Saturday, told it would take 1-2 days to perform. Told I would be emailed but pointed out they had my computer and had no access to my email. Was told I would be sent a text instead. By Tuesday had no contact from Best Buy. I called and found out the service was completed on Sunday but of course they sent and email, NOT a text as promised they would do. The actual service of transfer of data to a new computer was done pretty well.

The Geek Squad was a great help on transferring data from old to new PC I purchased. They worked with me several times getting new PC set-up. They even came to my home to help find lost files.

i am very happy with the set up of my new computer

It had been 10 years since I set up a new computer, so I was a bit intimidated and scheduled Geek Squad. The tech was competent and very nice. My only complaint is that when I scheduled, I requested setup and data transfer, and apparently they only scheduled data transfer, so the tech had to charge me extra and did not have the time to transfer all my photos and music. I will have to have someone out again or else transfer everything to an external drive and take my computer over to the store to get it done for another $99.

The technician installed my new computer and transferred my data very well. He was helpful in showing me what he did and how I could best use the new equipment. However, scheduling an appt. was not easy and Best Buy's new pay-up-front policy was very inconvenient as I had to go into the store to make the appt. as I HAD NO COMPUTER - MINE HAD DIED!

I am 100% pleased with the Geek Squad! The gentleman arrived on time and called ahead of time to let me know approximately when he would be at my house. He quickly set up my new computer and printer and set up my Windows 11 for me and explained everything that I had questions about. So happy with everything! Highly recommend the Geek Squad.