Geek Squad® - On-Site PC Hookup & Data Backup or Transfer
Model:SETUP-BACKUP
SKU:8359652
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Description
Let an Agent take the hassle out of setting up a new computer and bringing your data along for the ride.When setting up your computer, a Geek Squad® Agent will:Physically set up one PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakersOrganize wires and cables with your cable ties (ties not included)Install one new software application (software not included)Install one peripheral or external device (device not included)Configure your new computer to access your existing Internet account and one existing e-mail accountTest your computer to make sure it is functioning properlyNote: Setup excludes moving or removing an existing computer system.When performing a one-time data backup or transfer, an Agent will:Back up or transfer your computer data to another medium (e.g., CD or DVD, internal or external hard drive, network-attached storage or another computer)Import the data into an installed program or location (when performing a data transfer)Note: File transfer includes up to 9.4GB of data; larger amounts of data can be accommodated for an additional charge. Applications cannot be transferred. Agents can provide a CD or DVD from a Best Buy store for backup, and are authorized to use an external hard drive from a store for on-site data backup assistance. Excludes nontransferable applications and programs. Data backup/transfer service excludes recovering any lost data; in such a situation, please visit a Geek Squad precinct inside any Best Buy store.Online Service Order DetailsWhen you order this service online, you will receive a shipping confirmation email when we validate your purchase. We'll call you within 72 hours of this confirmation to schedule your appointment. For your convenience, we'll also provide you with contact information on a confirmation card mailed to your home.Services have a 30-day labor warranty, but are not returnable after the services have been performed. See for more details.
To cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Note: If you have also ordered a new desktop or laptop computer, be sure to reschedule your appointment if you are notified of a product backorder or delivery delay.Questions?Call us toll free at 1 800 GEEK SQUAD (1-800-433-5778).Geek Squad services available for order online.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 18 reviews
Rated 1 out of 5 stars
What an incredible waste of $$!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased the in-home cpu set up and data transfer to reduce the "down time" associated with setting up a new system. The agent seemed knowledgeable but he didn't have the right equipment with him and he left me with what he said was defective equipment after doing half of what I thought he would do. Another agent was sent out 2 days later and basically came to the same conclusion that my printer was defective.
I spent about an hour on the phone with the KODAK helpdesk and was able to get my printer working. I think the Geek squad agents should know the things the mfr had me do to avoid leaving a customer sitting with what they think is bad equipment. He also said I had 20Gb of data which was incorrect – there was 16.
The package I purchased was supposed to include email set up of one mailbox - he didn't do that either - he told me to call my provider to get the codes for the mail setup. I can't believe he didn't know the codes since I have one of the more popular services in this area. (I knew the codes and set them up myself.) Since I ended up doing things they should have done , I called to negotiate an adjustment or credit for the services they didn't provide. I was told that there would be no credit - even when I spoke to a "supervisor."
I told the supervisor they “bought” $260 worth of the worst advertising they will ever buy and I intend to keep my promise. I have already told at least 25 people about my experience. If you still choose to use their services, be sure to check to make sure you get what you expected and also read the paperwork the agent prepares very carefully. I found out he put incorrect information in the report he provided after completing the job. My fault for not reading it carefully - big mistake! He said my printer "worked great"!!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Read the Small Print on the Work Order -
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Although you expect the Geek people to back up your data - and that's what you brought your computer in for - and that's what you are paying for - when they are "confused" and whatever - and it doesn't get backed up - THEY ARE NOT RESPONSIBLE. Read the legal language on your work order. So - even though you tell them verbally at least 4x that the Quickbooks program on your lap top is not backed up -- and you purchase a backup just for the purpose of them backing it up - before they work on your computer -- and even though you tell them "should I go home back it up and then bring it back" -- no no -- we will back it up - don't worry. BUT when the company file is not backed up for some unknown reason - which they cannot explain - and you explain this is going to cause $$$$ in time and expense to recreate the company file -- you don't even get an apology from the tech that worked on it - or the manager -- instead you are reminded that the work order says they are not responsible for data that does not get backed up. Very unreliable service -- I will never step foot in Best Buy again - and I would certainly recommend any one I know to certainly not trust their computer and their data to the Geek Squad.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Great start, but limit follow through
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This reviewer received promo considerations or sweepstakes entry for writing a review.
When we bought a new laptop the Geek Squad did a great job of cleaning up all of the garbage applications that are packaged with the Windows operating system. The machine ran great for awhile, but soon the hard drive failed. The Geek Squad sent the laptop in to the manufacturer which replaced the hard drive and reinstalled Windows with all of its garbage apps. However, the Geek Squad did not clean it up the second time, and I am having a miserable time trying to reinstall all of the apps that I had originally installed without too much effort. I have ended up spending way too much time to get back to square 1, and am not there yet.
I would recommend this to a friend
Rated 1 out of 5 stars
Increased Hassle X 10
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This has to be one of the worst experiences I have had since computers were invented. The guy who came wiped out 6 of my programs without consulting me because they didn't work with Windows 7. He just left a note and said I needed to buy all new programs. The first call to Geek was frustrating. The installer never returns my calls. Then after a negative review someone called and was very pleasent and helpful. He listened well and promised that someone would came back quickly and set everything straight, including installing the new programs I bought and finding my data (which I have never found yet). NO ONE EVER CALLED AGAIN. The next time I was in the Westland store I talked with Rich, the Manager. He listened and was pleasent and promised he would look into it and someone would come and set things right. THAT WAS 5 DAYS AGO AND NO ONE HAS EVER CALLED SINCE. BIGGEST WASTE OF MONEY EVER.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Horrible Experience
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased a system on behalf of my mother and included the Geek Squad set-up and data transfer.
The "Agent" arrived at 10:00am and after 15 minutes informed my mother that by law he was due a 15 minute break.....
He then attempted to charge her $70 for a wireless router, something she already had.
He said he could not accomplish the data transfer, a primary reason for this service, as he had forgot his data transfer cable.
He admonished her for purchasing a large screen as the laptop already had one.
After 1.5 hours he announced he was leaving because Best Buy did not pay overtime, but he would return the next day. Accomplished very little.
Later in the day another "Agent" showed up unannounced and completed the installation. But still did not transfer data from the old to the new computer or set-up the e-mail.
Very poor service.
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Data transfer nightmare
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought the computer set up and in-home data transfer online for $249 when I ordered my HP laptop. It took 3 phone calsl including long holds, transfers to the wrong extensions, and dropprd calls before I was connected to someone who could set up the appointment. There were no available appointments for 2 weeks. That agent set up the appointment but coded it incorrectly so that the Geek Squad agent was not prepared to do the in-home data transfer. Instead of rescheduling he told me to go to the store. I had to take both computers in and leave them overnight. When I brought them home I couldn't access the files. I had to return to the store and have the job completely redone (this after paying for in-home service). Every part of the process was difficult, including contacting the store.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Thank God for Geek Squad!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My husband and I finally bought a new desktop computer after 8 years! Since our new computer had Windows 7 OS/64, we had to buy all new software because none of my old applications were compatible (old software install discs from Windows XP version 2002, Office 2002, tax software, antivirus software, digital camera software, picture editing software, etc.). We also bought a portable external HD for back up purposes and the Acronis Back Up and Recovery software to go with it. At the store I had so many questions about how I could save all of my files, emails, pictures, music, etc.? What software would work with all my old files, how do I protect my computer on the internet, how do I back up my files? -- Geek Squad answered every question, made software purchase suggestions, hardware purchase suggestions and said that they could set it all up, install the software and transfer all the old data, and re-set up our email accounts -- all in the convenience of my home!
This was the best $350.00 we ever spent! The technician was professional, knowlegeable, and above all patient. He set up an entire desktop system (HD, monitor, all-in-one printer), an external HD (configured it for weekly back-ups), a digital camera, configured/optimized the operating system, installed and configured MS Office 2007, Kapersky Internet Security software, Acronis Back Up & Recovery Software, Adobe Reader, Kodak Easy Share software and even re-set up my Sony Walkman MP3 player and re-downloaded my Napster-to-Go software! It only took the technician 2 hours! He partitioned our HD-one side for my husband and one side for me and configured our Internet Email accounts to sync with MS Outlook. When he was done, he took the time to show us how everything worked! We can not say enough good things about our experience.
My advice - rely on the professionals, it is well worth the money! Geek Squad does it all, just ASK - it may cost extra, but it is worth it.
I would recommend this to a friend
Rated 1 out of 5 stars
WORST SERVICE EVER
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered the DELUXE set up from GEEK SQUAD ... set up a NEW computer and transfer files from old computer. They have been here two times, three men ... two at one time ... and still have computer problems. I would NEVER recommend using them. It isn't that they don't try, surely they do, but I am still having comptuer problems.. and since I am not computer savy needed some knowlegeable help ... this didn't seem to be it. I still have a DATE for them to return. THEREFORE am hopeful. ADD to this, I have taken the computer TO THE STORE two different times ... something I was not suppose to have to do, since I ordered IN HOME service.