Let me just say that I've never been disappointed enough to write a review on a product, but this had me rather upset. I'm not mad while writing this, but think it would be helpful to capture my opinion for other people looking to purchase this product.
First of all, I have owned a GoPro Hero 4 Silver for awhile now, and it works fantastic. My "beef" is not with GoPro in general, just this specific piece of GARBAGE that they've released.
I bought this camera online a few days ago so that I could capture additional HD footage alongside my Hero 4 Silver. I had read some negative reviews and didn't really find the added features (voice control, GPS, built-in waterproofing, etc.) useful, but decided to give this product a chance anyways. I got the camera in the mail along with a 128gb memory card and an additional battery. I was pretty excited and upon opening the package, the camera seemed pretty solid.
After a few seconds of checking out the camera, I put the memory card and battery in the cHero 5 Black and turned it on. Instantly, I noticed that the touchscreen was much different and, for lack of better terms, "clumsier" than the touchscreen on my Hero 4 Silver. It simply was not very responsive and I actually got a bit annoyed setting the time and date on it. Once that was finished, the camera was automatically set to begin regarding video, so I took a few "test" clips, where I held the camera out in front of me and walked around my apartment. Upon reviewing the playback footage on the built-in touchscreen, I noticed the sound was terrible and there was this strange scratching noise that could be heard over every single clip that I recorded. Aside from that, the video was jumpy and didn't always play back very smoothly. I uploaded the clips on to my computer and they were present there as well. I researched these problems online and figured I should just charge the camera all the way and update the software. So I plugged the camera in to my computer that night and let the camera charge.
I was filming my buddy who rides motocross the next day so I got up early that morning and sat down at my computer. I pulled up Quik (the GoPro software) on my MacBook and hit "update" software on my computer. Instantly, the camera just shut off and started blinking. I looked at it and saw that the front display had this "camera unavailable" screen (see picture) and I couldn't do anything with it! I couldn't hard-restart it, I couldn't turn it off, I couldn't do anything with it. I was bummed. I figured I would let it sit and see if it would restart itself. I came back later that day and put the other battery in the Hero 5 Black and the same thing happened. The camera is useless.
On top of the camera not working, the touchscreen being irritating, the sound being terrible, and the new features being useless, the batteries are also different from all previous cameras and the USB cable is different (have to carry ANOTHER cable around).
To make a long story short, I would not recommend this product. I'm worried about GoPro, not only because this camera sucks but because I keep reading about their newly released drones falling out of the sky and keep seeing their Karma Grip stabilizer system release date being postponed.
I took the Hero 5 Black back to BestBuy and traded it in for a Hero 4 Black, and the Hero 4 Black works fantastic. I would highly recommend a Hero 4 camera instead of this Hero 5 Black. I just hope GoPro gets their stuff together.