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Kwikset - 919 Premis Bluetooth Touchscreen Smart Lock - Satin nickel

Secure your home and add convenient automation with this Kwikset 919 Premis touchscreen smart lock. Premis provides homeowners an easy, secure way to control their home security from an iPhone®, iPad® or iPod Touch®. Unlock or Lock the door using Siri® while also taking advantage of Kwikset patented security features, including SecureScreen™ and SmartKey®.

Home Automation, Security and Networking Buying Guide
$205.99
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Was $229.99

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    Color:
    Satin nickel
    • Venetian bronze
    • Satin nickel

    Overview

    What's Included


    • AA battery (4 pcs)
    • Keys (2 pcs)
    • Kwikset 919 Premis Bluetooth Touchscreen Smart Lock
    • Mounting hardware
    • SmartKey tool

    Ratings & Reviews


    Overall Customer Rating:
    78% of customers would recommend this product to a friend (35 out of 45)

    Features


    Versatile compatibility

    Works with most Bluetooth-enabled Apple® iOS devices.

    Hands-free Bluetooth connectivity

    Easily and automatically sync your lock to your smartphone or tablet, so you don't have to worry about fumbling for your keys while your hands are full on the way in or out the door.

    Manage your lock with the Kwikset Premis app

    Receive notifications and manage eKeys on-the-go with the user-friendly app. Data connection required for download.

    Schedule access for certain times

    Offers convenient usage.

    Apple approved end-to-end encryption

    To ensure your security.

    Receive confirmation on your smartphone

    View lock activity, history and status notifications when lock is use via a downloadable app.

    Voice control

    Lock and unlock your door using Siri® voice commands.

    Works with Apple HomeKit™

    For smarter home management. Uses Apple approved end-to-end encryption to ensure your security.

    SmartKey® re-key technology

    Re-key the lock yourself in seconds in 3 easy steps.

    Responsive touchscreen with SecureScreen™ technology

    Helps prevent fingerprint and code detection.

    Alarm security

    Alarm sounds after 3 consecutive incorrect codes are entered.

    Easy to manage

    Easily send, add, delete or disable user codes. Schedule access for certain times/days.

    Apple, the Apple logo and iTunes are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.


    Customer rating

    Rating 4.1 out of 5 stars with 45 reviews

    78%
    would recommend to a friend

    Pros

    Cons

    • Rating: 1 out of 5 stars

      Hoping the 3rd lock works (but not optimistic)

      Posted
      bosox43
      • My Best Buy® Elite MemberElite Member

      Well for $230 I would expect a lock that works, does not seem like a lot to ask for, but nope. I replaced my old deadbolt with a $230 Kwikset 919 Premis Touchsceen and within 2 months it stopped working, well actually it worked I just had to change out the batteries every 3-4 weeks to keep it working. So I called and the customer service was great, they asked a few questions, asked me to send some photos and they shipped me a new lock. New lock arrived I took out the old one put in the new one and everything seemed fine, for a week. Then the red light started flashing and the lock stopped working (but at least the batteries weren't dead). So get a screw driver, take off the cover, go through the reset process and everything is back in working order, for a week. Then I repeat the process and it works, for a week (see the pattern). So after the 3rd week of resetting I make another call to customer service. I sit on hold for 22 minutes (I timed it) and then go through the reset process again, and oh change the batteries because the once we sent may be dead already causing the problem (wow new batteries that might be dead already). Well good news the batteries are not dead but sounds like the motor is dying, no wait now it's dead. But don't worry we will send you a new one. So now here I sit waiting for lock #3! The good news is I have keys and I can lock my house. . . .so here I sit with a fancy $230 lock that works exactly like the $20 lock I replaced (I am wishing I did not throw that away, then I could be done with this one!!! So, hopefully the third lock I am being sent will fix the issue, I am not very hopeful! I am hoping someone has a BIG sale coming up on locks this month. On the plus side I will say the customer service has been very good, if only the locks worked as well! Very disappointed in my purchase!

      No, I would not recommend this to a friend

      • Brand response

        Kwikset

        HI Boxox43,
        Thank you so much for your review, we really appreciate the feedback you shared on your Premis deadbolt and are so happy to hear that our support team is helping you to troubleshoot your lock. If there is anything more we can do to help please let us know.
        Thank you,
        Kwikset kwikset

    • Rating: 1 out of 5 stars

      Lock doesn't work

      Posted
      dangde11

      I bought it from Bestbuy. Spent 2.5 hours installing and t-shooting why it doesn't work. I called Kwikset tech support only to be roped in to exchanging lock with them. Kwikset said shipping is 14 days. Told them that is not fast enough so they promised to send priority mail which is 10 days! Long story short, after 14 days and 4 calls (waited at least 20 min per call). Found it it was never shipped. They promised again to ship it out. So I tried to return it with Best Buy. They said they can't help me because It's over their 15 day return policy and that I should've called them first. So now i'm stuck with a $240 lock that has never worked.

      No, I would not recommend this to a friend

      • Brand response

        Kwikset

        Hi Dangde11,
        Thank you for reviewing your experience with our support team, we're so sorry that our team has not been able to assist you with your Premis Smart Lock. We would like to assist you further, please send us an email at customercare@kwikset.com.
        We look forward to hearing from you.
        Thanks,
        Kwikset kwikset

    • Rating: 1 out of 5 stars

      Wouldn't recommend to an enemy.

      Posted
      croby
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I bought a total of 4 of these things and hired a locksmith to install. 2 of them were missing a needed part. One was assembled upside down and couldn't be installed. One was installed, but wouldnt work. Called Customer "Service" to get help to set the code and there were no adequate instructions in the box. Waited on hold for 30 minutes. Then the rep just kept reading the same script, 3-4 times and was prepared to read the same thing a 5th time. There is apparently NO ONE to escalate to who actually knows anything about their products. Meanwhile, I got charged $200 by the locksmith to have NOTHING installed.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Best. Lock. Ever.

      Posted
      Inetba
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      I’m using an iPhone 7+/AppleTV to connect to the lock. The delay is very small, ~4 seconds. When I pull up to the driveway I say, “Hey Siri! Open the pod bay doors!” And the door unlocks. Very fun. The 30 second autolock is excellent. By the time I’m closing the door it latches shut behind me. Being able to set custom key codes for other people that only work once in a 24 hour period is very conveinient, especially for inviting family over etc. I plan on buying two more for my other doors.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Tried two different locks and they did not work

      Posted
      Reaz
      • My Best Buy® Elite Plus MemberElite Plus Member

      Where do I begin? I was really looking forward to installing this lock for my front door. 1st one once installed kept jamming and the key pad just would not turn on tried for hours and nothing. returned it and ordered the same lock again (as best buy does not seem to have them in stock near my location). Same issue, installed it and the lock just keeps jamming. at least this time the key pad turned on but it just wont lock smoothly. I am just going to return it and go with a different lock. spending money on lock smiths for no reason.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Great Lock

      Posted
      Frank
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This lock comes with both square and round plates which is great. The app is great with installation with pics and easy to follow instructions. I use the lock with apple home and have been thrilled with the ability to lock and unlock the door while away from home. The finish and build are quaintly. The only small draw back is battery replacement it has 3 screws that hold the case on but one is on the bottom so it is an issue with space for a screw driver due to distance from the door handle.

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Not very good

      Posted
      John

      So far we have been very unhappy with the product and it has caused lots of frustration with the family. The lock continues to jam, the touchpad is very laggy, the door does not Auto Unlock with home kit. Basically, all the features we wanted have been turned off. You would be better off just getting a traditional key pad. Save yourself some money.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      best smart lock on the market

      Posted
      mrcarlson77
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      I did a ton of research. all roads pointed me to an August. That lasted a few weeks. I didn't find a ton of info on the Premis, not many reviews online. However, likely because it was very new at the time. I've had it on my door for about six months now and absolutely love it. Small profile, has a traditional latch on inside of the door, works with apple home and connects to apple tv. Don't waste your time on the others.

      I would recommend this to a friend




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