Microsoft - Surface True Wireless In-Ear Earbuds - Glacier

Name: Microsoft - Surface True Wireless In-Ear Earbuds - Glacier
Brand: Microsoft
SKU: 6408625
Rating: 3.8 (100 reviews)

Model: HVM-00001

SKU: 6408625

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Key Specs
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: true (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Water Resistant: true (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
- Headphone Fit: In-Ear
- Battery Life: 8 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Ear Tip Sizes Included: Large, Medium, Small
General
- Product Name: Surface True Wireless In-Ear Earbuds
- Brand: Microsoft
- Ear Cushions: true
- Ear Tip Sizes Included: Large, Medium, Small
- Model Number: HVM-00001
- Color: Glacier
Audio
- Sound Isolating: false
- Minimum Frequency Response: 20 hertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The minimum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Maximum Frequency Response: 20 kilohertz (Describes the maximum range of frequencies or musical tones a product can reproduce, from very low tones to very high treble tones. The maximum frequency or musical tone the speaker can reproduce. High treble tones have higher frequencies while low tones and deep bass have lower frequencies.)
- Driver Size: 13.6 millimeters
Connectivity
- Connection Type: Wireless
- Wireless Connectivity: Bluetooth (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
- True Wireless: true (These headphones not only lack wires between the device and headphones, they also lack wires between the headphones themselves. (true wireless is really only possible with in-ear headphones))
- Bluetooth Version: 5.0 (The Bluetooth specification formalized by the Bluetooth Special Interest Group. All versions of the Bluetooth standard are backwards compatible with previous versions.)
Features
- Water Resistant: true (Resists some degree of water penetration.)
- Built-In Microphone: true
- Carrying Case: true
Design
- Headphone Fit: In-Ear
Power
- Rechargeable: true
- Battery Life: 8 hours (Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.)
- Charging Accessory Included: Case
- Battery Life Provided by Charging Case: 16 hours
Warranty
- Manufacturer's Warranty - Parts: 1 year
- Manufacturer's Warranty - Labor: 1 year
Other
- UPC: 889842507980

Experience high-quality audio during calls or listening to music with these Microsoft Surface earbuds. The intuitive touch controls and voice command-compatibility ensure flexible operation, while the ultra-comfortable design eliminates ear fatigue during extended use. These Microsoft Surface earbuds boast an all-day battery that offers uninterrupted acoustics, and the wireless design provides easy storage and transportation.

Ultra-comfortable and stable fit: Surface Earbuds features an innovative design with four anchor points, so each earbud sits securely in your ear. Find your perfect size with three sets of interchangeable silicone ear tips for an ultra-comfortable and stable fit you can wear all-day.
Stay in your flow: The responsive touch surface enables intuitive gestures like tap, touch, and swipe. Skip a music track, adjust the volume, answer and end calls, or get assistance without missing a beat.
Leave your phone in your pocket and stay on top of your day: With touch and voice you can quickly check your schedule, manage your inbox,⁴ capture to-do's, make calls, and get answers to questions from Cortana or your preferred digital assistant.
Elevate your PowerPoint* skills: Swipe to advance slides, enable live captions and subtitles on-screen, and have what you're saying be translated into one of 60+ languages for more accessible presentations.
Let your voice do the typing: Talk rather than type with dictation in Word, Outlook, and other Microsoft 365 apps.*⁴
Be heard loud and clear with exceptional speech quality: Thanks to two advanced microphones in each earbud that isolate your voice while suppressing background noise.
Premium sound for music, calls, and shows: Surface Earbuds features custom-designed drivers that are precisely-tuned to deliver an exceptional acoustic experience.
Up to 24 hours of battery life¹: With multiple charges in the case, you can listen to music all day.¹ Listen for up to 7 hours on a single charge (up to 6 hours with Surface Duo*),¹ or talk for up to 4.5 hours on Microsoft Teams.²
Pairs perfectly: Connect with one click to your Surface PC with Swift Pair². At first use, or when in pairing mode, simply position the charging case near your Surface PC, and click to connect.
The perfect complement to your Surface PC: Complete your Surface experience with Surface Earbuds - the perfect audio accessory to fuel your productivity and help you stay in flow.
Control settings with the Surface Audio App: Control settings, update firmware, connect to Microsoft 365 and Cortana. Requires download to your phone and/or Surface PC.*

Whats Included

Two Surface Earbuds
Charging case
3 pairs of silicone ear tips (sizes S/M/L)
USB-C to USB-A cable
Quick start guide
Safety and warranty documents

Q: Can they pair with any regular Win10 PC with BT, not a specific Surface PC?

A: Great question! Surface Earbuds are compatible with Windows 10 or later, Android 4.4 or later, iOS9 or later, and Bluetooth 4.1/4.2.

Q: Have these been released? I preordered them and I have not received a ship date. Are they backordered?

A: They are out, I got mine from the Microsoft store directly. I tried to get the pixel buds from here before these got released, pretty much the same problem you are having with these. It seems there is a disconnect between the suppliers and Best Buy.

Q: How can you use Surface Earbuds with Microsoft 365?

A: You can connect to Microsoft 365 in the new Surface Audio app. With Play My Emails in the Outlook mobile app for iOS you can catch up on the go with what's new in your inbox, and act on emails and changes to your day - all with touch and voice.

Q: Can you answer a phone call from a desktop computer with these? For a work from home situation?

A: I think what you are asking is can you maybe just tap one of the earbuds to answer a call while using one of these with TEAMS or something. If this is what you are asking the answer is no you cant just touch/tap to answer a phone call (not yet as least). But I use these everyday at work to answer my calls. The sound is great. The fit/feel is even better. and the mics are great as well. My office phone is connected to TEAMS so when i get a call i click the answer option with my mouse to pick up the line and use these as my headset/mic. They are great. They also have the ability to integrate with office products like PowerPoint so i would not be surprised if they do a software update where you can integrate these with TEAMS (if that is what you use). If you want to try earbuds as your headset/mic option give these a try as they are more comfy then others like beats or airpods. They do not go into ear canal to stay in place so you can wear them all day long with no discomfort and they are great (and even better with a surface device)!

Q: Can i use just one side at each time?

A: Yes, they seem to have a sensor to detect when they are in your ear.

Q: Does this have Qi Wireless charging? If not...bummer...

A: No. You MUST use the charging case that comes with the buds to recharge them. There are no wires to the buds but case must be connected by USB cable (provided) to a charger

Q: do these earbuds work for Microsoft surface 8?

A: undefined

Q: Are these compatible with the Xbox series x? To play and talk through these in game?

A: undefined

Customers are saying

Customers enjoy the Surface True Wireless In-Ear Earbuds for their excellent sound quality, comfort during extended use, and long battery life. However, some customers have concerns about the fit and the price being higher compared to competitors.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 3 out of 5 stars
Great Sound, Too Big
I recently purchased the Microsoft Surface True Wireless In-Ear Earbuds, and I must say that I was disappointed with their size. The earbuds themselves are surprisingly large and bulky, which makes them uncomfortable to wear for extended periods. They protrude noticeably from my ears, and the fit is not as secure as I had hoped for. Additionally, the larger size makes them less discreet and can be a hindrance during physical activities or while wearing hats or glasses. While the sound quality is decent, the bulky design is a major drawback for me.
This review is from Microsoft - Surface True Wireless In-Ear Earbuds - Graphite
Posted 2 years ago by croco
Rated 3 out of 5 stars
Great for some, but not for everyone
Disclaimer: I am affiliated with the Best Buy Tech Insider Network Program and I received the Surface Earbuds from Best Buy for the purpose of writing an honest, unbiased review. I was slow to the Bluetooth world, the early clip-ons for handsfree calling just didn’t do it for me. Poor sound quality. Difficulty in pairing. Specialized charging. All this changed for me with the introduction of the Apple Airpods and I have never looked back to wired headphones since late 2016. With Microsoft coming this late to the party (2020), I was interested in finding out if the Surface Earbuds were a flop like the Microsoft Zune MP3 Player put out to compete with the iPod, or if it was a success like the Microsoft Surface computer line. I have listed out detailed pros and cons below as well as a direct comparison to the Airpods to help you with the features, but I will start with some general comments. First of all, NOT a flop. Microsoft did NOT copy the features of other products but headed out in their own direction. That leaves you with choice which is always a good thing. None of the ‘cons’ were deal breakers for me. The Earbuds work well. Whether they are for you, is going to be a matter of personal preferences. Three things are likely to be polarizing: 1) The fit is ‘different.’ I had to read the instructions to figure out how to put them in so that they would not fall out (pointed down, insert, then twist 90 degrees). There are three choices of ear inserts to customize for your ear. But they are easy to dislodge. I didn’t like the fit for that reason. On the plus side, they were comfortable when they weren’t falling out. 2) The appearance is ‘different.’ Check out the picture. You are either going to think they are chic or ugly. To be honest, I don’t really care how they look. I buy my tech for how it works not how it looks. No one has pointed and laughed yet. But I know some care. 3) The overall sound is ‘moderate.’ The open ear design means no noise cancellation and people can hear you. In a quiet environment they sound good, but no base. There are some features everyone will love. Great battery life*. Easy gestures. Well integrated in MS Office (if that’s your thing). They come with a decent App (Android and IOS) that does allow for some customization, including an equalizer. I grew up with equalizers (analog) and miss them in the digital world. Love that in the App. * One interesting caveat on battery life. The right earbud drains significantly faster than the left one. Perhaps this is because the left Earbud is slaved to the right. For maximum battery life while listening after 6 hours I had to put the right Earbud in the case. So who are these made for? They seem to be best suited for an office environment where you want to optimize for comfort (open ear design) at the expense of a tight fit or even best sound. Clearly better for people in the Microsoft world versus the Apple world. People who want the longest charge outside of case possible (trans Atlantic flights?). People that live in Microsoft Office. Why three stars and not five? - Value. I thought for the feature set/performance they were a bit expensive. - Design. I had to down grade for me due to fit (might be better for you). Also thought the case was blah. And don’t like the lack of wireless charging (at this price). I WOULD recommend to a friend they consider them as long as they know the caveats. Here are some specifics. Pros: - Battery life. Battery life. Battery life. 8 hours play time out of case (for the left ear). 24 total with charging. - Equalizer control in Surface App. Really good. - Bluetooth. No obvious lag. Good range. - Good touch gestures with large surface for controlling in ear. Very easy. - Good microphones for phone calls or voice dictation in Office. Sound seems optimized for voice. - Integrates well with MS Office. Cons: - No Wireless charging. USB C only. - Only pairs with one device at a time outside of Surface environment (no switching between phone and computer seamlessly) -No ear sensors for pause when you take them out. They will play on for 10 minutes before turning off when you remove them - Volume seems low. - No noise cancellation, active or passive. Open ear design. Your Mileage May Vary: - Sound. Open ear design results in weak base, and to my ears they sounded a bit tinny out of the box, but I could compensate with the equalizer. Decent sound, doesn’t stand out one way or the other. - Fit. For me very comfortable for long periods of times (better than most). But came out easily. So not going jogging with them. - Appearance. Like wearing white quarters on your ears. Matter of taste. - Case. Coffin shaped. Hard edges. For me, not the best feel in the pocket as compared to other cases. Slightly hard for me to get buds out of case. - Privacy concerns. They collect a lot of information in the Surface App about your listening habits/devices. Not sure why Microsoft needs this. May not concern you. - For the feature set at $200 I would not call these competitively priced, i.e. not the best value. Versus Apple Airpods: Let’s face it Microsoft is late to the party and the comparison to Airpods is inevitable. I’ve been using Airpods since 2016 so the following is 100% opinion on what I prefer. Your mileage will vary (see above). Straight out of the box, to me the Airpod Pros have a slight edge in sound. Very slight. But the App equalizer gives you more option, so I might give the nod to the Earbuds. And the Surface Earbuds are slightly more comfortable over long times. I definitely like the longer in-ear battery life in the Surface Earbuds. And the touch gestures are easier in the Surface Earbuds. But they lack voice control which I enjoy with the Airpods. I prefer the rounded and thinner Airpods case in my pocket. It’s pretty much a toss-up on phone call quality. They do work well with MS Office. The Bluetooth pairing is not as seemless as the Airpods, but is stable once paired. So in the end, the Airpods remain my go to for out and about and I am likely to just leave my Earbuds paired to my computer at work. The right tool for the right job I like to say.
Posted 5 years ago by Kcir
Rated 5 out of 5 stars
Superior sound but looks kind of silly
I love them but man do they look weird on me! Great sounds and great for business calls. I use them daily
This review is from Microsoft - Surface True Wireless In-Ear Earbuds - Graphite
Posted 2 years ago by Devondo