Let me first apologize for the length of this review, but I hope to help others make an informed purchasing decision based on my experience. I have now purchased two Parrot Bebop 2 drones (more on that in a moment).
I purchased the first one in November 2017 as a Christmas gift for my father who had recently sufferred a heart attack which required a triple bypass. While the only hobby my father knew was farming and hard work, that was not an option anymore and the family hoped he would take an interest in a new techie device and... IT WORKED! The "boys" in the family spent time training him how to use it, download the videos and play them back on his TV. Mission accomplished!
In July 2018, my dad offered to help film footage of his church's dragon boat race and solicited my husband to help as he had helped my dad learn to pilot the drone. As any 70 something would do, he made several practice runs to make sure everything would run smooth for the big day. During the practice runs my father noticed some issues with the drones lack of response while over the pond where the race was to occur. He contacted Parrot and was given some update instructions. My father did all of the required updates and again was ready to go.
The day of the event, my husband and father arrived and videoed the construction of the boats. As the initial races began, they piloted the drone to a position to see the action.... over the water. Then, without warning, the drone "landed" itself right in the water. Without warning to the console and despite my husband's (who was piloting) attempts to increase elevation or "return home."
Since my husband was piloting when it went down... off to Best Buy I go to immediate replace it. (Hence purchase number two). That would have been the end of the story if I hadn't done some research to see what happened in an attempt to avoid a repeat situation. That is when I found out there is a known issue with "water dives" and the Parrot Bebop 2!!! Here is a link to a blog on the Bebop site that discusses multiple experiences identical to my fathers. https://community.parrot.com/t5/Bebop-2/Bebop-2-lost-control-and-flew-into-the-Water/td-p/125852
That began our discussions with Bebop's customer service, or lack therof. My father contacted them with the details of his specific story. As expected of any company, they requested receipts for purchase and additional details available from the last flight (coordinates, elevation, battery life, etc.) All of these were reasonable requests.
The first reason they denied the claim was because we could not provide an "appropriate" receipt from Best Buy. This is where I will give Best Buy a shout out.... the original Bebop was an internet purchase that was delivered to my home. Clearly, I did not receive a traditional register receipt. I was able to obtain my receipt online from Best Buy and the UPS delivery confirmation and we submitted that to Bebop. When those were unacceptable proofs of purchase I called Best Buy who told me that is the only receipt available for an internet order, but they would be more than happy to talk to Bebop and tell them that. Go Best Buy!
So... now Parrot moves on to deny the claim because there was approximately 53% battery power left. However, the drone has a built in function to "return home" when the battery life is critically low. The drone was 50 feet from the pond's shore and approximately 150 feet from "home" (a/k/a the pilot) when it gently landed itself in the pond.
Clearly we believe Parrot is simply trying to avoid standing behind its product after issues arose from a known flaw. The drone was amazing over land. The videos were amazing and it was very responsive to pilot directions. HOWEVER, if you plan to pilot this drone over a body of water of any kind, you want to attach some water wings! Do your research! The Parrot Bebop 2 has an issue with flights over water. Your investment, like mine, could sink like a rock!