I was looking through different ebikes when I was making a purchase and Prodecotech seemed like it had a decent amount of options and pretty decent rating. I made a mistake buying this bike and now stuck with an expensive bike that almost placed me in an accident. The first problem I had is the seat, no matter how much I tighten it, it seems to move overtime. It wasn't a big deal to me so I kept the bike. Shortly after, I kept hearing some loose bearing type clinking noise. I checked the bike and everything seems intact. It still makes the noise but the function is maintained so it wasn't a big deal. However, I've had it with this bike when the part of the bike which connects the handle and the wheel loss connection. I almost fell out of my bike and hit a tree because out of nowhere, I couldn't control the bike anymore. I contacted customer support atleast three time and no one has responded to my messages. Looking into it, it seems like a common problem with the company. I wish I would've known that. I looked into taking it to "an authorized shop" since this bike is under warranty. I called the shops and I would still have to pay for the service even though Prodecotech provided me with a flawed and accident prone bike. In addition, these shops are atleast 40 min away from me. I've had such a frustrating experience with this bike. STAY AWAY FROM THIS PRODUCT. Look for a different ebike company. I am paying for a bike that is either defective or Prodecotech doesn't sell quality bikes.
PS - I've only had this bike for about 6 months! Great concept but not worth the money especially with the nonexistent customer service.