A:AnswerHi there. Thanks for reaching out about this! We'd like to know more of what's going on with both hard drives. We may not be able to fix them, depending on the issue. I'd recommend speaking with your local Best Buy to get started on this. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there! Thanks for your awesome question and sorry for the slow response! You're absolutely right. In this case, your Geek Squad Protection would simply replace the joycons instead of the whole unit. To get started with this, I'd recommend heading in or calling over to your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator. I hope this helps!
A:AnswerHi there. Thank you for reaching out about this! I'm sorry you're having issues with your Switch. We'd be happy to look at it and see where to go from there. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thank you for reaching out about this. We'd be happy to at least look at the Switch and see where to go from here. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy
A:AnswerHi there. Thank you for reaching out to us about this. I'm very sorry to hear about your Nintendo Switch. Unfortunately, we will be unable to service the unit due to potential bodily fluids. This can be found under our Geek Squad Protection policies as a safety precaution for our agents. If you want to double check or just get clarification, please reach out to your local Best Buy's Geek Squad. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out to us about this. We'd like to see the Switch to know if we're able to do anything at this point. Generally, we can't do much when a device has been tampered with. Please connect with your local Best Buy store to get started with this. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Jacob. Thanks for your question. We generally aren't able to do repairs on joycons that are not covered by protection. We'd still recommend connecting with your local Best Buy store to get that definitive answer. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerThanks for your question, Jenkins! We do have a system in place in order to honor our Geek Squad Protection plans. For support with your switch, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Tyler. Thanks for your great question. I'm sorry to hear about the issues you're running into. We do fix the tablet portion of the Nintendo Switch. Before working on a repair order, we'd recommend letting us take a look in the store first, and then deciding where to go if it's still having issues. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for reaching out for this! I'm sorry to hear about your Switch! The protection on the device does cover a failure or damage of the analog sticks, absolutely. To get started on this, please reach out to your local Best Buy store and they can get the process started. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question. The joycon controllers that come with the Nintendo Switch are also covered within the 2 Year Geek Squad Protection. If you have any further questions, feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Sergio. Thanks for your question. We might be able to assist with that. If you do have protection on your Nintendo Switch, this can help in getting a replacement pair of joy cons. It also depends on how old the Switch is and if these are the original joycons. We'd like to hear more about the situation and see how to help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThe term "drift" applies to the Joycons. It occurs when the Joycons move on your screen without you actually touching them. The best option is to take them to your local Geek Squad, or request a repair ticket from the official Nintendo website. Trying to repair them yourself is also and option, but may render the Joycons useless and may void your warranty. Hope this helps!
A:AnswerThanks for your question! We should be able to help with your Joy-Con. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
