Questions & Answers

Q: QuestionWhat is the plan's coverage period?

• A:Answer This Geek Squad Product Replacement Plan has a term length of 24 months.

Q: QuestionDoes the plan cover accidental damage?

• A:Answer This plan will replace your product if it fails for an issue covered under the Geek Squad plan but not by the manufacturer.

Q: QuestionWhat happens if the product fails due to an issue covered by the plan but not by the manufacturer?

• A:Answer If your PlayStation VR product fails for an issue covered by the Geek Squad® Product Replacement Plan but not by the manufacturer, you will receive a replacement product if one is available. If a replacement is not available, you will be reimbursed for the purchase.

Q: QuestionSo i got the geek squad warranty for my oculus quest, and I noticed that its sold out everywhere my question is, does the item have to be in-stock for it to get replaced and if so would guys still be able to replace it with this pandemic going around

Asked 5 years ago by jim.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Hi Jim. Thanks for your great question. The product will most likely come back in stock but was sold out to everyone being at home. If for some reason, something goes wrong with your Oculus Quest, we'd at least give your money back onto a gift card where you can find a suitable replacement. If you have any more questions, we'd be happy to answer them. Stay safe!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello can I buy a geek squad warranty for my oculus quest and the oculus quest has been bought somewhere else besides Best Buy such as amazon or eBay (used) or target or GameStop? Thanks

Asked 5 years ago by Max.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Hi Max. Thanks for your great question. At least at this time, Geek Squad Protection can only be purchased on products bought through us. Keep in mind, we do price match Amazon, Target and Gamestop in most cases. As long as it's a verified seller in our list, you can get the same price through us and then add the protection on. I hope this helps. Please let us know if you have any further questions!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI bought the 2 year protection for my Oculus Quest about one year ago. Now the new Oculus Quest is coming out. Can I exchange my original Quest for a new one?

Asked 5 years ago by SilverFox22.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Hey there. Thank you for reaching out about this. We may be able to do that. I'd recommend speaking with your local Best Buy store to see what can be done. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionCan this be replaced or simple fix? I do have the warranty

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: QuestionIf I need to replace my oculus 2 because of an issue, Will I have to purchase a new replacement plan?

Asked 3 years ago by RHamilton.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

• A:Answer Yes you do! I exchanged my oculus and was told I need to buy the protection plan again even though I only had the plan for 2 months.

  Answered 3 years ago by ConmanGSP

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Q: QuestionDoes geek squad help with the original oculus quest?

Asked 4 years ago by Cj.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: QuestionHi, I just bought an oculus quest 2 yesterday and I already have an issue. My headphone jack broke off inside of the headset, and I was wondering how much, and how long it takes to service my headset with the geek squad protection plan?

Asked 4 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: QuestionI have the Quest 1 and the protection plan. I broke a controller by smacking it into a book shelf while playing beat saber. Can I get just a controller replaced or do I have to bring in the whole set? Thanks.

Asked 4 years ago by JerryDes.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement

Q: QuestionDo you have to buy the protection plan at time of purchase?

Asked 4 years ago by LAMB14.

This question was asked about the related product: 2-Year Accidental Geek Squad Product Replacement