Questions & Answers

Q: QuestionWhat happens if my gaming accessory stops working?

• A:Answer If your gaming accessory stops working properly, you will receive a replacement product if available, or a reimbursement.

Q: QuestionWhat is the plan's term length?

• A:Answer The plan's term length is 24 months.

Q: QuestionDoes this plan cover issues not covered by the manufacturer's warranty?

• A:Answer This plan will provide a replacement or reimbursement for your product if it fails due to an issue covered by Geek Squad but not by the manufacturer.

Q: QuestionWhat happens if the product is no longer being sold? I have protection on a controller that's no longer available.

Asked 4 years ago by DCCC.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer They give you in store credit, plain and simply a rip off.

  Answered 4 years ago by Astroc40Verified Purchase

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Q: QuestionIf you get a replacement does that mean the warranty is done or does it last the whole 2 years?

Asked 5 years ago by Jeff.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer You can renew it when U get a replacement ..just let them know u would like to repurchase warranty

  Answered 5 years ago by Keyboard

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Q: QuestionWhy can't I get the 9.99 protection plan on xbox one controllers anymore? When I order the only option is 19.99. These controllers are built very poorly with my last one breaking after 3 weeks. 20.00 protection plans on a 63.00 item is ASTRONOMICAL.

Asked 5 years ago by Bestbuyguy.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer To further add to this question, based on some of the responses...If the protection plan went up because of the amount of claims/returns AND the cost of the controllers apparently went up by about 10-15.00 I’m sorry but that is absolute BS. These controllers are built so poorly and substandard and there is not even a repair option. I have a total of 6 controllers in my household. I used them with great care. All 6 are broken. Plastic components on the left joystick and bumper buttons Every time. I understand Best Buy needs to cover themselves but if they are hacking up costs on both the plans and the controller costs Microsoft sure better be. Using higher quality parts. Increasing costs while maintaining crap quality isn’t right. And with this product unfortunately the consumer has little choice. If you’ve experienced similar issues please take the time and let Microsoft know hopefilully they change and improve these controller designs

  Answered 5 years ago by Bestbuyguy

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Q: QuestionI'm having a hard time finding a way to actually print a copy of my receipt for an online order. Everything says just click order details and receipt, but that's not an option, it's not even attached to my order info email...

Asked 2 years ago by Caldazar.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer I’m in the exact same situation… I wish there was a simple solution

  Answered 1 year ago by Anonymous

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Q: QuestionThe sound liberty 3 pro ear phones I have, I lost one of them would the geek squad accident protection plan I have cover that?.

Asked 2 years ago by Ian.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionI’m shopping for a 65” q led and Samsung looks To be one of the candidates. Does the two year Best Buy warranty start when the Samsung warranty is up? Or am I essentially only paying for the second year since it comes with a 1 year warranty??

Asked 2 years ago by JohnnyKC.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

Q: QuestionIf I purchase this warranty, is it usable at any store, or do I have to use it at the store I bought the product at?

Asked 3 years ago by Erimac.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Any Best Buy store will suffice

  Answered 2 years ago by BrandsVerified Purchase

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Q: QuestionI have purchased the HP x2 chromebook with 2 year geek quad warranty. If my tablet portion is bent from falling, the pen is lost which came with the package. Do i get the full package replaced or only the tablet portion?

Asked 3 years ago by HP.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Only specific items are replaced

  Answered 2 years ago by Brands

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Q: QuestionIf mY girlfriend broke my headphone into pieces and I have a geek squad replacement on them can I still get them replaced even though they are destroyed ?

Asked 4 years ago by Xaviboy.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Yesssss! I don’t care if the dog ate it. There won’t be any pushback!! Never pay full price again.

  Answered 4 years ago by Hover1

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Q: QuestionWhen you want to replace your items with the 2 year replacement plan do you need to bring the item into the Best Buy location?

Asked 5 years ago by Arion.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer To answer the 2 year replacement plan ? Yes you would need the product as Best Buy will give you the option for a new product as well as optional 2 years of coverage

  Answered 4 years ago by HeatNaz

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Q: QuestionHow can I get my Nintendo switch controllers checked there are no appointments available in my area due to COVID

Asked 5 years ago by controllers.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Nintendo switch has its own built in testing for the controllers

  Answered 5 years ago by Jackie

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Q: QuestionHow do I cancel my replacement , and if I cancel before it has been 2 years does it end instantly or when the 2 year time period is over?

Asked 5 years ago by MikeBravo.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer To answer your questions in order You are able to cancel the 2 year replacement plan anytime & will get a prorated amount based on the time left on the plan To answer the next ? The plan will end the day & time when you cancel it. It does not go till the end of the plan term. You will be issued a prorated credit on the remainder of the plan life. You can do this in store

  Answered 4 years ago by HeatNaz

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Q: QuestionDuring Coivd-19 How can I get my warranty replacement? I bought Xbox elite 2 and it showing many issues. I also bought the Geek Squad for $40. Most stores are closed,

Asked 5 years ago by Joni.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Thanks for your question, Joni! We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHeadset is broke

Asked 5 years ago by Bert.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer So get a service plan and get it fixed

  Answered 4 years ago by Deej

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Q: QuestionI purchased a Turtle Beach Recon 200 headset which I am returning. I also purchased the 2 . year Replacement warranty. When I return the headset, will I get reimbursed for the warranty also?

Asked 5 years ago by Happy.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer You will only get reimbursed if u return in the 14 day period Or unless u ask about the products manufactures warranty and see if the item has it..if so u can just use that n get ur money back for the warranty

  Answered 5 years ago by Keyboard

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Q: QuestionDoes the warranty cover broken wires due to ripped cord in headset?

Asked 5 years ago by Headset.

This question was asked about the related product: 2-Year Geek Squad Product Replacement

• A:Answer Si

  Answered 3 years ago by Anonymous

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