Questions & Answers

Q: QuestionWhat type of panel does this monitor have?

• A:Answer This monitor has a VA panel type.

Q: QuestionIs the screen of this monitor curved?

• A:Answer Yes, the screen of this monitor is curved.

Q: QuestionWhat is the native resolution of this monitor?

• A:Answer The native resolution of this monitor is 3440 x 1440.

Q: QuestionWhat is the refresh rate of this gaming monitor?

• A:Answer The refresh rate of this gaming monitor is 200Hz.

Q: QuestionCan I mount this monitor on a wall?

• A:Answer Yes, you can mount this monitor on a wall.

Q: QuestionDoes this monitor support HDR?

• A:Answer Yes, this monitor supports HDR10 format.

Q: QuestionJust purchased this monitor about a month ago and it will not work with my switch 2. PlayStation 5 works just fine and I swapped out hdmi cords. It acts like something is going to come up on the screen then nothing. Why won’t it work? Both HDMI ports work

Asked 6 months ago by Question.

• A:Answer If the HDMI ports work with a gaming console or connected to a laptop/PC, this would indicate the port hardware is functioning properly. The most likely reasons your Nintendo Switch won't connect are a handshake issue, an incorrect video resolution, or a faulty cable, even though your PlayStation 5 works. The Switch may be sending a signal that is incompatible with the monitor's current settings, or there could be an issue with a specific cable or port.

  Answered 6 months ago by TeamAcer

  
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Q: QuestionIs this picture by picture capable?

Asked 20 hours ago by Jay510.

Q: Questionis the included hdmi cable 2.0 or 2.1

Asked 1 week ago by BlakeC.

• A:Answer HDMI 2.0 unfortunately

  Answered 1 week ago by Anonymous

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Q: QuestionIs this monitor compatible with macbooks?

Asked 1 week ago by Anonymous.

• A:Answer This monitor should work fine with most any laptop that has a DisplayPort or HDMI connection.

  Answered 1 week ago by TeamAcer

  
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Q: QuestionDoes the monitor stand have adjustable height

Asked 1 week ago by Monitor.

• A:Answer No, this monitor does not offer an adjustable height feature.

  Answered 1 week ago by TeamAcer

  
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Q: QuestionDoes this monitor have a power brick or the power cable right to the monitor?

Asked 2 weeks ago by Computerguy64.

• A:Answer This monitor uses a power brick and power cable.

  Answered 2 weeks ago by TeamAcer

  
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Q: QuestionIs this gaming monitor compatible with the regular ps5?

Asked 3 weeks ago by Ramy.

• A:Answer This monitor should work with most any gaming console that has an HDMI or DP connection.

  Answered 2 weeks ago by TeamAcer

  
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Q: QuestionWhere could we download the device driver software? On https://www.acer.com/us-en/support/drivers-and-manuals , input Serial Number, SNID or Part Number, NONE of them could be accepted. No device driver could be found. Only 2560x1080 without driver.

Asked 3 months ago by Yong.

• A:Answer If there is not a specific driver posted, this indicates the native Windows driver is all that is needed to operate. If you are having trouble with your Acer monitor please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

  Answered 3 months ago by TeamAcer

  
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Q: QuestionWhere is the option to enable Freesync on the monitor. Ive looked everywhere on the OSD but there is no option to enable Freesync and on the amd control panel it says that the display is not compatible. I am using a display port cable and drivers updated

Asked 3 months ago by Liam.

• A:Answer On the Acer ED340CUR Xbmiipx, FreeSync is often enabled by default or hidden within specific menu settings. Since it is not explicitly labeled "FreeSync" in some firmware versions, it is usually found under the "Adaptive Sync" or "Gaming" settings. If you need further help please call Acer support at 866-695-2237.

  Answered 3 months ago by TeamAcer

  
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Q: QuestionHow does this monitor work for WFH as opposed to dual monitor set-up?

Asked 4 months ago by Anonymous.

• A:Answer I tried dual monitor and just didnt like the angles or the middle gap. I use it for gaming and this curve and picture are amazing. If you multitask more than game then dual maybe the way to go. But for gaming single screen at this ratio is great.

  Answered 3 months ago by CarlosSVerified Purchase

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Q: QuestionDoes it come with a remote

Asked 5 months ago by Fleeyeet.

• A:Answer Unfortunately it does not come with a remote. However there is a button behind the monitor on the right side making it user friendly to toggle through different settings.

  Answered 4 months ago by KyleDVerified Purchase

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Q: QuestionI have this monitor at home, recently for Christmas I got a second monitor thats 27 inchs, I also got a dual monitor mount by acer but it states that the dual monitor mount is only for up to 32 inch monitors will my monitor back home be compatible?

Asked 5 months ago by Cash.

• A:Answer If the mount is designed for monitors up to 32", then it wouldn't be recommended that you use that mount with a 34" monitor.

  Answered 5 months ago by TeamAcer

  
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Q: QuestionJust bought this monitor December 2025 and it will not connect/work with new Nintendo Switch 2 or PS5... both of those devices work with other monitors we have but not this Acer gaming monitor. We have new HDMI cords, rebooted monitor without success

Asked 5 months ago by TB.

• A:Answer For assistance with this please contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

  Answered 5 months ago by TeamAcer

  
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