Questions & Answers

Q: QuestionWhat is the maximum wireless range of this doorbell?

• A:Answer The maximum wireless range of this doorbell is 300 feet.

Q: QuestionDoes the doorbell have a motion sensor?

• A:Answer Yes, the doorbell has a motion sensor.

Q: QuestionWhat is the field of view for this doorbell?

• A:Answer The field of view for this doorbell is 180 degrees.

Q: QuestionCan I speak to visitors through the doorbell?

• A:Answer Yes, you can speak to visitors with two-way audio using the doorbell.

Q: QuestionDoes this video doorbell record audio?

• A:Answer Yes, this video doorbell records audio.

Q: QuestionIs the installation hardware included with the doorbell?

• A:Answer Yes, the installation hardware is included.

Q: QuestionI want to know more about how to install it. is this like using an adhesive tape? thank you. I don't want to put a hole on my door so I'm kinda hoping this is an actual wire free doorbell. Thank you

Asked 5 years ago by blackheart.

• A:Answer While you can use an adhesive strip on the door, I don't think it would be recommended as it would be easily to be removed/stolen. However, you can do on the side of the door on the wall and mount it with anchors/screws (included). That being said, if installed properly ARLO will replace any stolen equipment.

  Answered 5 years ago by Rafael

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Q: QuestionDoes this doorbell require a subscription?

Asked 5 years ago by Nanci.

• A:Answer During the free, 3 month, trial period your doorbell videos are stored in your account in the Arlo Cloud for 30 days. As each video ages out it is automatically deleted. At anytime during the 30 days you can download and save videos to your computer. At the end of the 3 month trial period if you decline the $9.99 a month subscription, your videos are only stored for 7 days. At any time during those 7 days you can download and save the videos to your computer.

  Answered 5 years ago by Steve62305

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Q: QuestionBuyers BEWARE - the Arlo Doorbell will not allow you to view doorbell video recordings from the Arlo Base memory. You have to remove the memory stick from the Arlo Base and us PC Program to view the video.

Asked 5 years ago by BigRed.

• A:Answer Depending on which base station or SmartHub you're using, the only way to view local recordings may be to eject the storage device and view from a PC. If you have a VMB4540 or VMB5000 SmartHub, you can utilize Direct Storage Access as detailed here: https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

  Answered 5 years ago by Arlo Team

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Q: QuestionWhat kind of battery and how long does it last? When is this one and the wired one going to be available for purchase at Best Buy?

Asked 5 years ago by Dani.

• A:Answer The Arlo Essential Video Doorbell Wire-Free comes with a rechargeable Li-ion battery. The expected battery life for the Arlo Essential Video Doorbell (wire-free version) is 6 months. Battery life is based on usage of 4000 seconds motion streaming per month, 30 seconds per two-way call daily, and day/night event splits 2:1. This will vary with device settings, use, activity captured and environmental factors.

  Answered 5 years ago by Arlo Team

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Q: QuestionHow many devices (smartphones) can you have connected to the arlo doorbell that can respond to device when it's activated/ button pushed. My household has 4 people can we each link our smartphones to the arlo device???

Asked 5 years ago by 4PAD.

• A:Answer Two users can receive calls when the Arlo Video Doorbell camera is pressed. ^RM

  Answered 5 years ago by ArloTeam

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Q: Questioncan you purchase a second battery for arlo essential video doorbell

Asked 5 years ago by tp.

• A:Answer Additional batteries available from Arlo, and most stores that sell the doorbell, for $49.99.

  Answered 4 years ago by Helpful

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Q: QuestionI am thinking about buying this doorbell. I want to go wireless because my wired doorbell chime doesn't work. the doorbell didn't work when I bought this house so I went to Lowes and bought a wireless doorbell My question is do I need to buy a chime too?

Asked 4 years ago by Pabner.

• A:Answer I forgot to say, the existing transformer could be broken, test it with a multimeter to see if it's giving out power or check if it's on it's own fuse if the electrics are old. You can also test the wiring with a multimeter. It would work out much cheaper to simply buy a new transformer.

  Answered 4 years ago by Dickey

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Q: QuestionHow long does it take to fully charge the arlo essential wire free doorbell battery

Asked 4 years ago by Doris.

• A:Answer Mine has been going on 18 hours and still isn’t done. Maybe it’s defective. I’m so sick of Arlo at this point and their batteries. Pro4 batteries died too quick. These ones won’t charge.

  Answered 4 years ago by DissatisfiedWithArlo

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Q: QuestionI have 4 Arlo cameras and an old Arlo doorbell on my system. Will this new doorbell with more added features still work with my system or will this addition need another base?

Asked 5 years ago by RedBaron.

• A:Answer Yes it should

  Answered 5 years ago by SherryVerified Purchase

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Q: QuestionWill this doorbell connect to 5Ghz network

Asked 2 years ago by Jim.

• A:Answer No, the Wire-Free doorbell is only compatible with a 2.4 GHz network. Alternatively, you can connect the Arlo Wire-Free Video Doorbell directly to a compatible Arlo Smart Hub.

  Answered 2 years ago by Arlo Team

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Q: QuestionOnce my trial expires, if I do NOT renew, will it still record movement or does it only record when the button is pushed? Can I still see a live view thru the doorbell camera if I do NOT renew?

Asked 4 years ago by MouseinVa.

• A:Answer Will not automatically record if you do not renew.

  Answered 4 years ago by DangerousVerified Purchase

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Q: QuestionSo if I decline the subscription after the 3 months trial, I won't be recording at 2K resolution? Like why with the subscription it says you can record at the maximum resolution?

Asked 4 years ago by GatoGidh.

• A:Answer Not sure about the resolution but I know there are tiered plans for the floodlight pro 3 camera. The cheaper plan records and saves to cloud at 2k. More expensive plan records at 4K. My plan just ran out. Camera works and notifies me of motion and what not but recordings are not available. I’m pretty sure you can plug a usb stick into your base and record locally. I’ve read about guys having elaborate setups to store locally, and view via the app. Sometimes you need to pull your usb stick and view on a pc. Not accessible from the app. There is a way around it but it requires some advanced computer skills. Basically you need to setup some sort of network and addresses. It can be done though.

  Answered 4 years ago by bigshooTer

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Q: Questiondo I need a smart cell phone to view doorbell image?

Asked 4 years ago by Jim.

• A:Answer You can view the camera image on your desktop computer. When you sign in though it will want to push a notification to your phone through the app to verify your credentials. If you don't have a phone it has no way to authenticate your account.

  Answered 4 years ago by spingus

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