Questions & Answers

Name: ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
Brand: ARRIS
SKU: 11391288
Price: 299.98 USD
Availability: SoldOut
Rating: 3.9 (664 reviews)

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Model:: G36; |
SKU:: 11391288

User rating, 3.9 out of 5 stars with 664 reviews.

Highly rated by customers for:

Save $29.02

$329.00

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Page Showing 41-60 of 112 questions

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QuestionDoes this product replace a mediacom/xfinity router/modem?
Asked 1 year ago by comppkid.
- Answer The G36 work with Mediacom and Xfinity Internet service but does not work with their Voice service.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionCan I choose the name and password for this modem?
Asked 1 year ago by Barb.
- Answer You can set the admin and the Wi-Fi name and password with the Web Manager using an Internet browser or with the SURFboard Central app.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionDo I need any cable company connected to this item. I want to get rid of my cable company completely
Asked 1 year ago by Kozmo.
- Answer The G36 is a cable modem with built-in Wi-Fi router and requires cable internet service for Internet access.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionDoes this router have Quality of Service (QOS) features? For instance, if I wanted to prioritize gaming network traffic over all other traffic, could I set the router to do so?
Asked 1 year ago by ClubCrackerMan.
- Answer The G36 QoS supports network prioritization, not client device prioritization.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionIs it compatible with Astound Grande?
Asked 1 year ago by Jean.
- Answer Astound allows DOCSIS 3.1 modems on their speed tiers up to 1000 Mbps.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionWhat firmware version do these devices come with now? Has the firmware update issue with Xfinity been resolved? I read online that Xfinity has had problems with updating firmware (they don’t), which could affect the device’s performance.
Asked 1 year ago by PrixConnect.
- Answer xfinity help in activation installed the changes required. Activation from the app failed, but chat help fixed it, just took more time.
  Answered 1 year ago by none
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QuestionGood day, will this ride on Breezeline waves - Ha++
Asked 1 year ago by Surfer.
- Answer The G36 is not listed on Breezeline's compatible modem list.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionWill this unit replace Verizon landline dsl?
Asked 1 year ago by Artie.
- Answer The G36 is compatible with major Cable Internet Providers. It is not compatible with Verizon DSL Internet.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionCan the Wi-Fi be turned off and on independent of the ethernet hardwired Internet connections? in other words, can we use the hardwired Internet through this modem without having Wi-Fi on all the time?
Asked 1 year ago by MEM.
- Answer You can disable the Wi-Fi functionality on the G36 settings page to use for hardwired Internet.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionDoes this modem support a home phone usage?
Asked 1 year ago by Anonymous.
- Answer The G36 can only be used for Internet service with a compatible Cable Internet Provider.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionIs this fiber capable
Asked 1 year ago by Anonymous.
- Answer Yes it does. Can use this with regular cable internet or fiber.
  Answered 1 year ago by JenW
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QuestionDoes best buy have replacement fiber modem for century link fiber internet?
Asked 1 year ago by Biyer.
- Answer Which Ethernet cat rating is recommended for the 2.5 Gbps Ethernet port?
  Answered 1 year ago by Anonymous
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QuestionIs this device compatible with google cameras
Asked 2 years ago by Anonymous.
- Answer The G36 offers wireless connection over 2.4 GHz and 5 GHz bands, and wired connection on the 5 Ethernet ports for security cameras to connect to the home network.
  Answered 2 years ago by ARRIS SURFboard Team
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QuestionWill this work with TDS?
Asked 2 years ago by red.
- Answer The G36 is compatible with major Cable Internet Providers. We suggest you contact TDS support to confirm modem compatibility with their service.
  Answered 2 years ago by ARRIS SURFboard Team
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QuestionDo you have to have an existing internet provider to use this? I have no available options for home internet through anyone. Verizon, AT&T, Comcast etc no one can service my area with internet so I need something all in one?
Asked 2 years ago by Anonymous.
- Answer The G36 will need to connect to a cable Internet provider over a coaxial line for Internet access.
  Answered 2 years ago by ARRIS SURFboard Team
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QuestionDoes this support older security cameras ?
Asked 2 years ago by SY.
- Answer yes My outdoor porch light camera is a Kuna 2018 model and it runs off Wi-Fi and the light switch. The Router allows it to stay online and I can access it from my phone
  Answered 2 years ago by Bestbuy86
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QuestionIs this item compatible with spectrum internet? I ask because in their modem/router combo’s compatibility page, the g36 does not appear but the g34 does. Any help would be appreciated. Thanks!
Asked 2 years ago by Ruisu14.
- Answer Yes. The G36 is compatible with spectrum. The G34 is hard wired (ethernet cable only) and the G36 has wifi built in. I did have a hard time getting wifi to function, however tech support did resolve the issue. Streaming with this modem is fantastic.
  Answered 2 years ago by JamesM
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QuestionThis does not have a phone Jack. Could an adapter for an ethernet to phone Jack be used for phone service?
Asked 2 years ago by SaveBucks.
- Answer No. The protocol is VOIP. (voice over internet protocol) Your phone conversation is sent over the internet not telephone line.
  Answered 2 years ago by JamesM
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QuestionIs it compatible with the Roku express and any Roku products?
Asked 2 years ago by Jerry.
- Answer Yes, you can connect Roku devices to the G36 Wi-Fi network.
  Answered 2 years ago by ARRIS SURFboard Team
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QuestionCan you connect a single computer/gaming system to the 2.5 gig port? So, if I am understanding this correctly, there are 5 lan ports?
Asked 2 years ago by Anonymous.
- Answer Yes. 4 standard ethernet hookups and 1 gig speed port. (2.5)
  Answered 2 years ago by JamesM
  Answer this question

Showing 41-60 of 112 questions

Questions & Answers

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Q: QuestionDoes this product replace a mediacom/xfinity router/modem?

Q: QuestionCan I choose the name and password for this modem?

Q: QuestionDo I need any cable company connected to this item. I want to get rid of my cable company completely

Q: QuestionDoes this router have Quality of Service (QOS) features? For instance, if I wanted to prioritize gaming network traffic over all other traffic, could I set the router to do so?

Q: QuestionIs it compatible with Astound Grande?

Q: QuestionWhat firmware version do these devices come with now? Has the firmware update issue with Xfinity been resolved? I read online that Xfinity has had problems with updating firmware (they don’t), which could affect the device’s performance.

Q: QuestionGood day, will this ride on Breezeline waves - Ha++

Q: QuestionWill this unit replace Verizon landline dsl?

Q: QuestionCan the Wi-Fi be turned off and on independent of the ethernet hardwired Internet connections? in other words, can we use the hardwired Internet through this modem without having Wi-Fi on all the time?

Q: QuestionDoes this modem support a home phone usage?

Q: QuestionIs this fiber capable

Q: QuestionDoes best buy have replacement fiber modem for century link fiber internet?

Q: QuestionIs this device compatible with google cameras

Q: QuestionWill this work with TDS?

Q: QuestionDo you have to have an existing internet provider to use this? I have no available options for home internet through anyone. Verizon, AT&T, Comcast etc no one can service my area with internet so I need something all in one?

Q: QuestionDoes this support older security cameras ?

Q: QuestionIs this item compatible with spectrum internet? I ask because in their modem/router combo’s compatibility page, the g36 does not appear but the g34 does. Any help would be appreciated. Thanks!

Q: QuestionThis does not have a phone Jack. Could an adapter for an ethernet to phone Jack be used for phone service?

Q: QuestionIs it compatible with the Roku express and any Roku products?

Q: QuestionCan you connect a single computer/gaming system to the 2.5 gig port? So, if I am understanding this correctly, there are 5 lan ports?

Top Rated

QuestionDoes this product replace a mediacom/xfinity router/modem?

QuestionCan I choose the name and password for this modem?

QuestionDo I need any cable company connected to this item. I want to get rid of my cable company completely

QuestionDoes this router have Quality of Service (QOS) features? For instance, if I wanted to prioritize gaming network traffic over all other traffic, could I set the router to do so?

QuestionIs it compatible with Astound Grande?

QuestionWhat firmware version do these devices come with now? Has the firmware update issue with Xfinity been resolved? I read online that Xfinity has had problems with updating firmware (they don’t), which could affect the device’s performance.

QuestionGood day, will this ride on Breezeline waves - Ha++

QuestionWill this unit replace Verizon landline dsl?

QuestionCan the Wi-Fi be turned off and on independent of the ethernet hardwired Internet connections? in other words, can we use the hardwired Internet through this modem without having Wi-Fi on all the time?

QuestionDoes this modem support a home phone usage?

QuestionIs this fiber capable

QuestionDoes best buy have replacement fiber modem for century link fiber internet?

QuestionIs this device compatible with google cameras

QuestionWill this work with TDS?

QuestionDo you have to have an existing internet provider to use this? I have no available options for home internet through anyone. Verizon, AT&T, Comcast etc no one can service my area with internet so I need something all in one?

QuestionDoes this support older security cameras ?

QuestionIs this item compatible with spectrum internet? I ask because in their modem/router combo’s compatibility page, the g36 does not appear but the g34 does. Any help would be appreciated. Thanks!

QuestionThis does not have a phone Jack. Could an adapter for an ethernet to phone Jack be used for phone service?

QuestionIs it compatible with the Roku express and any Roku products?

QuestionCan you connect a single computer/gaming system to the 2.5 gig port? So, if I am understanding this correctly, there are 5 lan ports?