Questions & Answers

Name: ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black
Brand: ARRIS
SKU: 6480359
Price: 329 USD
Availability: InStock
Rating: 3.9 (664 reviews)

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Model:: G36; |
SKU:: 6480359

User rating, 3.9 out of 5 stars with 664 reviews.

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QuestionMy modem keeps turning off every 2 to 3 hours. I have checked the power outlets, connection and there is nothing wrong. This is really inconvenient. Should I get a replacement as I bought it 2 weeks ago. I have to unplug and plug back power & it works.
Asked 4 years ago by User.
- Answer Call Manufacturer Arris customer support team
  Answered 4 years ago by Romeo
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QuestionCan you change the password on it?
Asked 4 years ago by Bigfrog.
- Answer Yes.
  Answered 4 years ago by OdinWynd
  Answer this question
QuestionDoes this modem have a connection for a land line telephone?
Asked 4 years ago by Bigfrog.
- Answer This modem does not support voice. For voice enabled on Xfinity, please see products at https://www.surfboard.com/products/xfinity-subscribers/
  Answered 4 years ago by ARRIS SURFboard Team
  Answer this question
QuestionDoes this work with Cisco Anyconnect VPNs? I’ve tried this for about a week straight and it connects to the VPN but disconnects every 3-5 minutes; Arris has offered no insight.
Asked 4 years ago by Tommyganzzzz.
- Answer I am using too . Don’t have any issues with AnyConnect VPN
  Answered 2 years ago by GauravBajaj
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QuestionIs there any light indicators? Didn’t see any on the front of the device?
Asked 4 years ago by Stoner55.
- Answer Aside from the main light in the front there isnt any additional lights. That one can change to blue or green and blinks while booting up. Once solid blue its back up and connected.
  Answered 4 years ago by Ciara
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QuestionDoes Arris G36 work with Google Nest home wifi & support both 2.4GHz & 5GHz ?
Asked 4 years ago by Sat.
- Answer This product supports 2.4GHz and 5GHz bands. This product will support Wi-Fi clients connected to the SSID of the home network.
  Answered 4 years ago by ARRIS SURFboard Team
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QuestionIs this router compatible with Cablelynx cable internet?
Asked 1 year ago by Dave2.
- Answer The G34 is a DOCSIS 3.1 cable modem and it is compatible with major Cable Internet service providers in U.S. We suggest you contact Cablelynx Support to confirm the G34 is compatible with your Cable Internet plan.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionDOES THIS HAVE VOIP PHONE JACK?
Asked 2 years ago by BENNIY.
- Answer The G36 does not include VoIP phone jack.
  Answered 2 years ago by ARRIS SURFboard Team
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QuestionWhat size home does the WIFI support?
Asked 3 years ago by J.
- Answer Wi-Fi coverage is affected by many factors, including interference with appliances and other devices, concrete, plaster & drywall, metal and other materials so speed and coverage will vary by home. Generally speaking, this modem can cover up to 2,500 sq ft.
  Answered 3 years ago by ARRIS SURFboard Team
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QuestionCan't get HP or Cannon printer to connect to use wirelessly? No WPS button. What to do?
Asked 3 years ago by Crisjoy.
- Answer Use the printer's web interface to manually connect to your wifi. I know you will have to download and install the installation software and drivers for HP. The program will walk you through the connection process.
  Answered 3 years ago by Larry
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QuestionDoes the G36 have VPN client mode? I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device?
Asked 3 years ago by TechNovice.
- Answer We are shifting the conversation to our newly launched Community site! Thanks for reaching out. We strive to address your request with up-to-date details and information all at one convenient place. We are also excited about the ability to communicate with you for any follow-up questions/comments. Please visit our Community site at www.community.surfboard.com to look for - or post - your question. Looking forward to hearing from you. Regards, The ARRIS SURFboard team.
  Answered 3 years ago by ARRIS SURFboard Team
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QuestionWhat's the difference between this model and the Arris G34 (besides the more than $100 price difference)?
Asked 3 years ago by Rutt.
- Answer The key difference is the G36 has a 2.5 Gbps Ethernet port plus four 1 Gbps ports. The G34 has four 1 Gigabit ports.
  Answered 3 years ago by ARRIS SURFboard Team
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Showing 101-112 of 112 questions

Questions & Answers

ARRIS - SURFboard DOCSIS 3.1 Multi-Gig Cable Modem & Wi-Fi 6 Router Combo - Black

Q: QuestionMy modem keeps turning off every 2 to 3 hours. I have checked the power outlets, connection and there is nothing wrong. This is really inconvenient. Should I get a replacement as I bought it 2 weeks ago. I have to unplug and plug back power & it works.

Q: QuestionCan you change the password on it?

Q: QuestionDoes this modem have a connection for a land line telephone?

Q: QuestionDoes this work with Cisco Anyconnect VPNs? I’ve tried this for about a week straight and it connects to the VPN but disconnects every 3-5 minutes; Arris has offered no insight.

Q: QuestionIs there any light indicators? Didn’t see any on the front of the device?

Q: QuestionDoes Arris G36 work with Google Nest home wifi & support both 2.4GHz & 5GHz ?

Q: QuestionIs this router compatible with Cablelynx cable internet?

Q: QuestionDOES THIS HAVE VOIP PHONE JACK?

Q: QuestionWhat size home does the WIFI support?

Q: QuestionCan't get HP or Cannon printer to connect to use wirelessly? No WPS button. What to do?

Q: QuestionDoes the G36 have VPN client mode? I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device?

Q: QuestionWhat's the difference between this model and the Arris G34 (besides the more than $100 price difference)?

Top Rated

QuestionMy modem keeps turning off every 2 to 3 hours. I have checked the power outlets, connection and there is nothing wrong. This is really inconvenient. Should I get a replacement as I bought it 2 weeks ago. I have to unplug and plug back power & it works.

QuestionCan you change the password on it?

QuestionDoes this modem have a connection for a land line telephone?

QuestionDoes this work with Cisco Anyconnect VPNs? I’ve tried this for about a week straight and it connects to the VPN but disconnects every 3-5 minutes; Arris has offered no insight.

QuestionIs there any light indicators? Didn’t see any on the front of the device?

QuestionDoes Arris G36 work with Google Nest home wifi & support both 2.4GHz & 5GHz ?

QuestionIs this router compatible with Cablelynx cable internet?

QuestionDOES THIS HAVE VOIP PHONE JACK?

QuestionWhat size home does the WIFI support?

QuestionCan't get HP or Cannon printer to connect to use wirelessly? No WPS button. What to do?

QuestionDoes the G36 have VPN client mode? I want all my traffic routed through a VPN installed on the G36 instead of setting it up on each device?

QuestionWhat's the difference between this model and the Arris G34 (besides the more than $100 price difference)?