Questions & Answers

Q: QuestionHow many wats is the power supply? I already own and love this laptop but I would like to purchase and extra power brick to keep at my office so I don't have to carry around the included unite.

Asked 5 years ago by SamM.

• A:Answer The power brick that comes bundled with the laptop is 230 Watts

  Answered 5 years ago by Sudhanshu

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Q: QuestionCan the battery be replaced?...my battery life has already fallen to 2 hours tops!

Asked 5 years ago by Paninoman.

• A:Answer It can by a professional since its an internal battery

  Answered 5 years ago by Neon88Verified Purchase

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Q: Questionhow do i add more storage and can someone give me a step by step instruction on adding more storage? what can i add, ssd or hdd?

Asked 5 years ago by stumpedlol.

Q: QuestionIf I wanted to remove the battery from the inside could I be able to do that and put in a new battery? Ive had this model over a year and the battery quality had significantly went down.

Asked 5 years ago by Chris.

Q: Questioni have a 144 htz connected to the laptop but it caps out at 60, i use a hdmi port so i’m not sure if that’s the problem. How can i get it to run at 144 htz on the monitor or is it simply impossible

Asked 5 years ago by cheesery.

• A:Answer DisplayPort is recommended for 144Hz on most monitors. Some monitors are limited to 60Hz on HDMI even with HDMI 1.4. For troubleshooting help, please reach out to ASUS Support either by phone, chat, or email. https://www.asus.com/support/

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWill this laptop run a 2K or 4K monitor?

Asked 5 years ago by Ack11.

• A:Answer Yes, the maximum digital resolution for this card is 7680x4320 @ 120Hz. https://www.nvidia.com/en-us/geforce/graphics-cards/gtx-1660-ti/

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionAnyone else have issues with this computer typing random letters over and over? The keyboard drivers are up to date, it's been scanned multiple times for malware. The only other solution I have found online is to uninstall the keyboard and reinstall.

Asked 5 years ago by Jen.

Q: QuestionDoes this system have a webcam? My son has this computer and I couldn't find a built in webcam. Just checking because it would not surprise me if I am overlooking it. Thanks

Asked 5 years ago by webcam.

• A:Answer No it doesn’t

  Answered 5 years ago by GoodRoastGamerDad

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Q: QuestionIs headphone jack only output or can it be used for input as well

Asked 5 years ago by Koppy.

Q: QuestionI purchased this laptop and I bought an additional monitor and I need to know if the video card on this laptop is compatible so I can connect it to the ASUS monitor I bought. And if someone can tell me how, that would be even better.

Asked 5 years ago by BriosMom.

• A:Answer I use an additional monitor with this laptop and connect via the HDMI output on back. Works great. Graphics card can handle it.

  Answered 5 years ago by GregVerified Purchase

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Q: QuestionDoes the laptop have other STAT port? I tried to add a SATA SSD. I opened It but I only saw a placeholder without any cable connected to it.

Asked 5 years ago by steven.

Q: QuestionWhich exact memory does this laptop have? I saw that benchmarks are recording two types of chipsets one is Hynix and other Samsung... Which chip does this laptop have?

Asked 5 years ago by Anonymous.

Q: QuestionIs it single or doul channel memory?

Asked 5 years ago by Dakota.

Q: QuestionHow long can the battery survive ? and Is the battery removable if it ever wears down? If not what can I do if the battery ever significantly dies?

Asked 5 years ago by Invested.

• A:Answer The actual battery life may vary depending on product configuration, usage, operational conditions and power management settings. Battery life will decrease over the lifetime of the battery. This model comes with a non-removable battery. If you are having battery issues please reach out to our technical support team here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow do I get 144hz out of this laptop onto a monitor. Seems hdmi can't do it and not sure if the type-c output on this laptop is able to be used as a video-out to get 144hz.

Asked 5 years ago by SHMIKE.

Q: QuestionSpilt a little water on the keyboard, is it water resistant? Wondering if I have to get it cleaned out. It was just a spill from a water bottle.

Asked 5 years ago by Ujune.

• A:Answer No, this model is not water resistance. Please reach out to our customer support department https://www.asus.com/support/callus.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes This laptop have HDMI 2.0

Asked 5 years ago by GamerSpix.

• A:Answer Yes, this model has 1 HDMI 2.0 port.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes this laptop have a GPS included?

Asked 5 years ago by GGrandmother.

• A:Answer No it does not have GPS support.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan I use the internal screen and an external monitor at the same time using the HDMI port? Essentially creating a dual monitor setup?

Asked 5 years ago by Captwinkie.