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  • QuestionWe lost power briefly and now there’s a message on the oven that says “oven mis wired” What should I do?

    Asked by Bradley.

    • Answer This code normally displays when power is applied to the unit but it has not been wired correctly. Please contact an installer or electrician to correct the mis-wire and the oven will function normally. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

      Answered by Cafe Appliances

  • QuestionWhat is the noise level when the fans engage?

    Asked by Tommy.

    • Answer Hi there - we appreciate your interest in this beautiful Café Smart Double Wall Oven. Unfortunately, we do not have a sound rating for this model. The only products currently rated in sones or decibels are external exhaust range hoods, dishwashers, and some air conditioners or dehumidifiers. We recommend calling your local store for availability of models on their showroom floor so that you can determine if the sound level is what you’re looking for. We hope this is insightful and please feel free to reach out anytime if you have additional questions. Warm regards. Lauren@Café

      Answered by Cafe Appliances

  • QuestionWhat are the dimensions of the racks? I'm trying to determine what size baking sheets will fit and if a standard half sheet (18" x 13") will fit in lengthwise, so that I can put two side-by-side on the same rack.

    Asked by salariso.

    • Answer Hey there, we appreciate you reaching out to us. Yes, this oven's rack has should be able to fit such a sheet, but not two simultaneously. One of the rack's dimensions are 24.74” W x 16.01” D. We'd love to see you in our Cafe family, so please let us know if you need anything else. - Guy@Cafe

      Answered by Cafe Appliances

  • QuestionYou have a guaranteed fit provision. What happens if I purchase this oven and you can’t make it fit?

    Asked by Sordova.

    • Answer Hi! Thanks for reaching out. If you're referencing the Fit Guarantee on our GEA website, for a slide-in range, subject to the terms outlined in the claim form, GE Appliances guarantees your new GE Café™ Series, GE Profile™ Series or GE slide-in range will fit into a standard 30″ free-standing range cutout* or GE Appliances will provide up to $300 in the form of a prepaid Visa® card toward the costs of professionally modifying your countertop. If you'd like to view the form, you're free to visit our GEA website and search for Fit Guarantee. Hope this helps! All the best. -Michael@Cafe

      Answered by Cafe Appliances