Questions & Answers

1-10 of 10 Questions
  • Question
    do they have audio   (3 Answers)

    By nico March 6, 2017.

    Answers
    • Best 
      Answer

      Hi nico, great question! As stated by other sellers, the DVR is capable of audio recording however the cameras do not have microphones included. Full details on how to connect audio is available in the product's manual found on our manufacturer's website.

      By Defender Customer Support March 7, 2017.

    • Question
      Could you tell me if Sony 1/3" full chip ccd cameras will work with this system?   (1 Answer)

      By Bubba November 23, 2016.

      Answers
      • Best 
        Answer

        Hello Bubba, Thank you for your question. Cameras with a BNC connection are compatible with our DVR units. Please verify the specifications of your camera for the connection type.

        By Defender Customer Support November 23, 2016.

      • Question
        can cameras be placed inside of window   (1 Answer)

        By Thomas November 22, 2017.

        Answers
        • Best 
          Answer

          Great question Thomas. Cameras such as these that use infrared nightvision should not be placed looking out a window. This can cause the nightvision to reflect back into the camera. This will appear as a bright glare in footage, much like shining a flashlight in a mirror.

          By Defender Customer Support November 23, 2017.

        • Question
          Does the camera rotate?   (2 Answers)

          By tee December 24, 2016.

          Answers
          • Best 
            Answer

            No the cameras are stationary and do not zoom in or out. The Defender system does support camera movement though.

            By MgrMark December 26, 2016.

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            • My Best Buy® Member
        • Question
          I am thinking to install this system on a unoccupied house. Does internet access need to be available to use this system?   (2 Answers)

          By Yanyan January 13, 2018.

          Answers
          • Answer

            Thank you for your question Yanyan. The DVR would require internet only for smartphone viewing. To record or view the system on a connected monitor or TV, internet is not required.

            By Defender Customer Support January 15, 2018.

          • Question
            It was said below that the camera will record in full color in the brightness of daylight. Will "The Owl " system that sells for $100.00 more give color detailed video after dark?   (0 Answers)

            By Win January 12, 2018.

          • Question
            Can you obtain extra cameras and will they work well with this system. I need a 5 camera system and how much would an extra camera be?   (3 Answers)

            By Moggy January 12, 2018.

            Answers
            • Answer

              Great question Moggy. We offer wired Bullet(HDCB1) and Dome (HDCD1) cameras that are compatible with this system. Pricing can vary.

              By Defender Customer Support January 15, 2018.

            • Question
              can these cameras be view remotely by iphone   (1 Answer)

              By Brent December 6, 2017.

              Answers
              • Answer

                Great question Brent. This system can absolutely be viewed by iPhone provided the DVR has a wired internet connection.

                By Defender Customer Support December 7, 2017.

              • Question
                Is the video color or black and white? Also dose the unit come with cable? Is RG6 cable wire compatible to use to wire cameras?   (1 Answer)

                By Thomas November 22, 2017.

                Answers
                • Answer

                  These cameras record full colour during the day in a bright setting. Once night falls or the room is dark, black and white infrared will activate. RG6 cable may be used with BNC and power connectors, however we would recommend using our pre-assembled cables. Full function with 3rd party or handmade cables is not guaranteed.

                  By Defender Customer Support November 23, 2017.

                • Question
                  Can the cameras be mounted sideways on the wall or do they have to be mounted up on the ceiling?   (2 Answers)

                  By dere April 21, 2017.

                  Answers
                  • Answer

                    Thanks for a great question Dere. Dome cameras are great because of their versatility. They can be mounted on the wall or ceiling, the camera view can be re-oriented by moving the ball in the mount before tightening it fully!

                    By Defender Customer Support April 24, 2017.

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