Questions & Answers

Q: Questionthis comes with two. I live in a small space, little less than 800 sq ft. Can I just use one and give the other to someone else to use? they don't need to be used in the same household, correct?

Asked 3 years ago by Shopper71.

• A:Answer That is correct.

  Answered 3 years ago by ferox

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWould this run well with a online gaming pc, two streaming TV'S, and several phones all connected to it at one time? I live in a rural area and haven't been able to play online games since I moved in.

Asked 3 years ago by Rose.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer To be honest this would depend more on your internet provider and speeds you are getting. These are great for speeds up to 1 gigabit. I currently have the eero pro and am upgrading to the eero 6 because I am upgrading my internet speeds up to 1Gig. Before I was running 350Mbps and am upgrading to these because of the lost potential I am not getting out of my old ones.

  Answered 3 years ago by Headphones

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwhat time of router/modem can I use with Eeros instead of the Fios router and modem I have now with Fios internet.

Asked 3 years ago by Daze.

• A:Answer I think it would work with any.

  Answered 3 years ago by WendyM

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI need a more powerful router two cover my two story home. Right now I have a cable modem in the upstairs wall & a Netgear router hooked to the modem. It’s not giving me enough power, what do u suggest ? Just a more powerful router?

Asked 3 years ago by Kathy.

• A:Answer Are you looking for better signal strength or better bandwidth (speeds)? If signal strength, adding more access points will give you that, but won’t necessarily increase your network speeds.

  Answered 3 years ago by DWYAJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use this with a Verizon router and modem with Google nest extenders?

Asked 3 years ago by Anonymous.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer I would either keep using Google nest or switch to eero, not both at the same time. And yes this works well with most modems/routers

  Answered 2 years ago by jimbo505Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI'm planning on purchasing an Eeros 6 2 pack replacing an Apple Time Machine on my 2000 sq ft home. If I feel I need a third module can I just install it in the system versus buying a 3 pack now?

Asked 3 years ago by Mike.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer You can add additional eero 6+ router at a later time, however, the price for the 3 pack is cheaper than buying a 3rd one later one. I wish I bought the three pack instead of just two.

  Answered 3 years ago by ferox

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI want to use these in addition to my existing wifi router. Can I disable DHCP on the eero mesh so the devices will get their IPs from my primary router?

Asked 3 years ago by JoeC.

• A:Answer Yes. I get DHCP from my Centurylink DSL modem and have two eero APs providing WiFi access without providing NAT or DHCP services.

  Answered 2 years ago by StevenEVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questioncan we separate the 3 euro system we purchase to take one to our RV? Does it need to work with a router or will it boost a wireless signal?

Asked 3 years ago by Anonymous.

• A:Answer The way this would have to work is let’s say you have 3 Eero at home. One of them is functioning as a router, so you technically have 2 access points out of 3. Then, you want to take one of those access points to your RV and take it with you. You’d have to factory reset that AP, put your RV modem in bridge mode, then add the Eero as a router to your RV setup. So yes, technically what you are asking would work. But Eero is not made to swap AP in and out dynamically (meaning it just works bringing AP in and out or hot swappable).

  Answered 3 years ago by DWYAJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you need internet for this yo work? It's for a security system.

Asked 3 years ago by Wifi.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer Yes and no. You need internet to set it up, but after that your LAN will function.

  Answered 3 years ago by DWYAJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAm I correct in believing that this Eero product does not support and work with Apple HomeKit? The statement made by Eero is confusing, especially after previously working with other Eero routers.

Asked 3 years ago by Billbob.

• A:Answer HomeKit is a completely different technology and use case from what Eero does. It’s NOT a home hub of any kind. Because it’s owned by Amazon, there is some compatibility with their products and linkages, but other devices not so much, despite what their advertising states. I use HomeBridge on my NAS that supports just about everything, including HomeKit.

  Answered 3 years ago by DWYAJVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre eeros compatible with any Wi-Fi carrier?

Asked 3 years ago by James.

• A:Answer It's my understanding that all broadband wi-fi is pretty much the same. The modem may need to be compatible with the carrier's system, but from there any router should be able to produce the wi-fi for the house. If there is a concern you can ask anyone at Best Buy.

  Answered 3 years ago by DaleVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre there cat cable ports on the back of the satellites to hardwire to equipment?

Asked 3 years ago by SammyJams.

• A:Answer There are two cat connectors on the back of all of the units. They are all the same, since none of them was designated to serve as the connector to the modem.

  Answered 3 years ago by DaleVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionIf I purchase only the eero router system & 1 extender, will it still work with my Spectrum modem? Trying to determine if I need to replace all of my Spectrum equipment.

Asked 3 years ago by Nik.

• A:Answer Not sure I understand what you mean by 'all of my Spectrum equipment'. I have Spectrum internet and all equipment is provided by them. No point in getting your own modem because their modem comes with the package. Their once was a rental fee to use a Spectrum modem so you could save a little by buying your own.

  Answered 3 years ago by Dale

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionCan the first unit used as a hub be connected to the modem via an ethernet switch or does it have to be plugged directly into the ISP modem?

Asked 3 years ago by J.

• A:Answer Direct!

  Answered 3 years ago by GreatbuyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCan I use the Eros instead of the spectrum router and modem I have now with spectrum internet

Asked 3 years ago by Rapman.

• A:Answer You would need to purchase a separate modem as this product is only a router.

  Answered 3 years ago by ColoradofiedTexanVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (5)

Q: QuestionKindly confirm me that this system will work with single SSID or all devices will have their own SSID.

Asked 3 years ago by Mohsin.

• A:Answer I bought the 6+ax3000 do not have wi-fi by my pool or in my pool shed will this fix my problem, to work Alexa and add some wi- fi cameras . and my phone and outdoor speakers ? thanks Karl

  Answered 2 years ago by KarlRVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI’m getting rid of xfinity triple play (cost us $175 a month) and getting fios internet for $89 a month. Can I buy the eero 6+ AX3000 dual band mesh 3 pack and not use Verizon router to save money?

Asked 3 years ago by Ray.

• A:Answer You just need a modem for this to work, the eero basically replaces your router.

  Answered 3 years ago by AnnaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI want to replace my Apple "Airport" Extreme router and one extension with new devices. The router and all major electronic controls are located inside a central closet. How sensitive is the Eero 6+ AX3000 (as the router) to being inside a closed closet?

Asked 3 years ago by Cerbulo.

• A:Answer Best placement will be open area at the higher point I just replaced my AirPort Extreme AC and I’m really happy ( my average speed was 300 mb, now is 900 mb) One unit covered entire house (2000 square feet) I’m using XFINITY and my own modem ( Motorola 7621) And using Ethernet cable that is at least class 6 would help

  Answered 3 years ago by Eero6plus

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI need to add an extender with an Ethernet port to an existing Eero mesh system. Will this do the job?

Asked 3 years ago by georgepeter.

This question was asked about the related product: eero - 6+ Dual-band Mesh Wi-Fi 6 Router (1-pack) - White

• A:Answer You still might need a Ring Chime Pro to achieve better signal strength. We did!

  Answered 3 years ago by Greatbuy

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)