Questions & Answers

Q: QuestionDoes this capture card support HDR?

• A:Answer Yes, the Elgato 4K Pro supports HDR10 passthrough and offers onboard tonemapping to convert HDR gameplay to SDR capture.

Q: QuestionWhat is the maximum resolution supported for video capture with this capture card?

• A:Answer The maximum resolution supported for video capture is 2160p (4K) at 60 frames per second.

Q: QuestionCan I use this Elgato capture card with a Mac?

• A:Answer Yes, the Elgato 4K Pro is compatible with Mac computers, along with PC, PS5, Xbox Series X, Switch, Steam Deck, and even iPhone 15.

Q: QuestionWhich streaming platforms and software can I use with this capture card?

• A:Answer The Elgato 4K Pro allows you to stream to various platforms like YouTube, Twitch, Discord, Facebook Gaming, etc., and use broadcasting software such as OBS, Streamlabs, Twitch Studio, Restream, Zoom, and Teams.

Q: QuestionDoes this capture card come with a low-profile or half-height bracket so I can switch it to fit my case?

Asked 1 year ago by Anonymous.

• A:Answer 4K Pro does not come with a low-profile bracket, but you can purchase one here: https://www.elgato.com/us/en/s/spare-parts. -James

  Answered 1 year ago by Customer Care

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Q: QuestionDoes this support 1440p120FPS passthrough and/or capture?

Asked 1 year ago by HawYeeRideBoyCow.

• A:Answer Dear Soul, yes. Our 4K Pro can passthrough and capture 2560x1440p120 in SDR and HDR. You can also find supported resolutions for passthrough and capture at our product page: https://www.elgato.com/us/en/p/game-capture-4k-pro

  Answered 1 year ago by Customer Care

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Q: QuestionI believe the Elgato 4K Pro is designed mainly for game system capture but can I use this card (Not the Camlink Pro card) to capture video for streaming from a Canon Vixia HF W10 Camcorder that has an HDMI output?

Asked 3 months ago by MrkM.

• A:Answer Yes! 4K Pro supports capturing and streaming from cameras and camcorders that output an unencrypted HDMI signal, including Canon Vixia HF W10. For best results, it is recommended to disable the camera on-screen display for a clean HDMI output.

  Answered 2 months ago by Customer Care

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Q: QuestionCan I use this capture card for dual pc streaming

Asked 5 months ago by MarlonC.

• A:Answer Hi there! Yes, 4K Pro can be used in a dual PC streaming setup.

  Answered 4 months ago by Customer Care

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Q: QuestionCan I use a chatlnk pro cable to capture my party chat with this ?

Asked 7 months ago by JeroldV.

• A:Answer Yes, you can use Chat Link Pro with 4K Pro to capture game audio and party chat, but your PC must have a Line-In port. Chat Link Pro connects from your controller into your PC’s Line-In, while your console connects to 4K Pro over HDMI. If you also want to record your own voice, you’ll need a separate microphone connected to your PC.

  Answered 7 months ago by Customer Care

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Q: QuestionWill this work for the switch 2?

Asked 10 months ago by ZacharyA.

• A:Answer 4K Pro fully supports Switch 2’s output. You’ll get 4K60 HDR passthrough and can capture up to 4K60. If you're playing at 1080p or 1440p at 120fps, 4K Pro handles that too. –James

  Answered 9 months ago by Customer Care

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Q: QuestionHello, I wanted to know if my PRIME Z790-P WIFI is compatible.

Asked 1 year ago by Cheo.

• A:Answer Yes as long as you have an open pcie slot you can use this, that motherboard has 5 pcie slots so u should be good

  Answered 1 year ago by TaylorSVerified Purchase

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Q: QuestionCan this capture gameplay on the PC it is installed on? Currently, I have the DP cord connecting the graphics card to the monitor. Will I need to connect a HDMI cord to the capture card and the monitor instead?

Asked 1 year ago by AndyC.

• A:Answer If you are trying to capture video and audio from the pc you are playing on I reccomend using OBS software as you don’t have to even use a capture card. You can capture gameplay and audio in the software with no additional hardware. This is for a dual pc setup or capturing from a console to pc

  Answered 1 year ago by TaylorSVerified Purchase

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