A:AnswerNot "Thread Compatible" at the moment, this will remain a thing for the Future if Eufy makes the move via firmware update or by Thread Integration backsupport.
A:AnswerNo, there is no key code on the box. My understanding is that you cannot even purchase a key -- but, when you think about it, even if you have multiple locks, the chances of actually using a key vs. fingerprint or keypad are slim to none, in my opinion.
A:AnswerYes, you can use the keypad to unlock, but the interior part of the door is a turn knob to get out. You could unlock from the inside using your phone, but if you're standing right there at the door, you might as well just turn the knob to get out. The app has a "drag" button that you can lock and unlock the door from inside or outside, and a chime sounds when those instructions are completed.
A:AnswerYou can setup multiple or sure. I forget how many exactly, but I know it was more than I'd need. I want to say like 100 I think? We have separate ones setup for all 4 people in our family. You can add multiple fingerprints per user as well. I haven't tried to add more to see how many (and it doesn't say) but it does allow you to add multiple.
A:Answer5 physical keys, and there is no way you will be able to get more made at a hardware store!!! Not sure if there is a way for Eufy to reference your S/N and get more that would work???
A:AnswerI was able to connect using the 2.4 band. The main different is that the non-Wi-fi cannot be unlock or lock remotely nor can be use with digital assistant like Google, and Alexa.
A:AnswerYes it does work with Alexa. However if you ask Alexa to unlock your door then that would require you to set a pin number with Alexa for security reasons. I decided against that because I don’t want my nearby neighbors to hear me shout the numbers aloud. I instead tell Alexa to lock my door and it works perfectly.
A:AnswerIf your eufy Security Smart Lock cannot reconnect to Wi-Fi after a network change, here are some steps you can follow to troubleshoot the issue before considering a full setup from scratch:
Reboot the Router and Check Signal Strength: Restart your router and, if possible, move it closer to the Smart Lock to ensure a strong and stable Wi-Fi connection.
Power Check: Ensure that the Smart Lock has sufficient power and is functioning properly.
Manually Wake the Lock: Try unlocking or locking the Smart Lock manually or touching the keypad to wake it up. This may prompt it to reconnect to Wi-Fi automatically.
Wi-Fi Password Check: Make sure there are no special characters or spaces in the Wi-Fi password, as these could interfere with the connection.
Connect Through the App: Go to the app, navigate to lock settings > general > connection, and attempt to reconnect to the correct Wi-Fi network or try connecting via a hotspot.
Reset and Reconnect:
Restart the lock by pressing the reset button located at the bottom of the lock to see if this resolves the issue.
If necessary, disconnect the wire plug between the exterior and interior assembly of the lock, reconnect them firmly, and retry.
Remove and Re-add the Device: As a last resort, you may need to remove the device from the app and set it up as a new device. To do this:
Press and hold the "SYNC" button on the lock for 10 seconds to reset it (for some models, this may vary, so confirm based on your lock model).
Resume the setup process through the app.
These steps should help you reconnect your Smart Lock to the updated Wi-Fi network without requiring the complete disassembly of the lock.
