Questions & Answers

Name: eufy - Smart Wi-Fi Video Doorbell 2K Battery Operated/Wired with Chime - White/Black
Brand: eufy
SKU: 6460116
Price: 89.99 USD
Availability: InStock
Rating: 4.4 (489 reviews)

eufy - Smart Wi-Fi Video Doorbell 2K Battery Operated/Wired with Chime - White/Black

Model:: T8212111; |
SKU:: 6460116

User rating, 4.4 out of 5 stars with 489 reviews.

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QuestionI have camara with Door bell color black -I did all steps in 2sd bip go to get internet but shows error I have 2.5 internet and 5.0 I selet 2.5 and show; I ned bundle 2.5 and 5.o internet SSID I do not what mean
Asked 10 months ago by GIO.
- Answer The eufy Smart Wi-Fi Video Doorbell operates only with a 2.4GHz Wi-Fi connection and cannot connect to 5GHz Wi-Fi. If your router provides both 2.4GHz and 5GHz networks under a single SSID (network name), this could cause some confusion during the setup process. To resolve this, you may need to separate the 2.4GHz and 5GHz Wi-Fi bands by assigning them distinct SSIDs in your router settings. This way, you can explicitly select the 2.4GHz network during setup. Ensure the 2.4GHz Wi-Fi SSID is not hidden and its security level is set to WPA or WPA2. If you continue to experience issues, double-check that you're selecting the 2.4GHz network and using the correct password for it during setup.
  Answered 9 months ago by Eufy Team
  Answer this question
QuestionIs there a way to change sensitivity? Mine picks up when we open door to let dog out to relieve herself Love it otherwise
Asked 10 months ago by JimN.
- Answer Yes, you can do that through the eufy app.
  Answered 8 months ago by Ernest
  Answer this question
QuestionCan this be used without a home wifi network? We want it for someone who has a smartphone but no wifi router in her home.
Asked 11 months ago by Perri.
- Answer No, you need a WiFi connection for this doorbell to work.
  Answered 8 months ago by Ernest
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QuestionDoes the camera require installation or can it be easily clicked into place?
Asked 11 months ago by Teri.
- Answer You just need to screw the mounting plate on the outside of your home and then the doorbell camera clicks into place, since it's battery-powered.
  Answered 8 months ago by Ernest
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QuestionI live in a area that the Internet goes out a lot, is this product still able to record and provide footage once internet comes back on?
Asked 11 months ago by Ali.
- Answer Yes, the Eufy Security Smart Wi-Fi Video Doorbell can continue to record and store footage locally even when your internet connection goes out. Once your internet is restored, you can access the recorded footage through the Eufy Security app. Here's a detailed explanation of how this works and what you can expect.
  Answered 10 months ago by Eufy Team
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QuestionHow do I set it to work all the time? It looks like it can be set to work while I’m at home ; or, when I am away from home. It’s really annoying to change the setting every time I leave home and again when I return
Asked 1 year ago by What.
- Answer Of course it will work all the time. The home and away settings just allow you to configure different options for your needs. For example, you could set it to record videos and set off an alarm when it detects motion when you aren't at home, but just record videos but not set off an alarm when you are home.
  Answered 8 months ago by Ernest
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QuestionWill this system work in an apartment without purchasing any additional stuff???
Asked 1 year ago by Neece.
- Answer Sure, as long as you have a Wi-Fi network for it to connect to and you are able to mount the plate on the outside of your home that the doorbell camera attaches to. You might be able to use 2-sided tape to attach the plate if you are worried about drilling holes for screws.
  Answered 8 months ago by Ernest
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QuestionIf a second base is purchased for storage, can both be used by doorbell as chimes in two different locations simultaneously? Or is there an easier option for having two chime locations in a larger home with this product?
Asked 1 year ago by Xmax.
- Answer As far as I know, it can only use the one chime or connect to an eufy HomeBase, but not both. However, if you have Alexa speakers, you can set them to alert you when somebody rings the doorbell. That is how I have mine set up now.
  Answered 8 months ago by Ernest
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QuestionDo I need a subscription or some sort of in app purchase for this to work?
Asked 1 year ago by Shan.
- Answer No you don't, one of the reasons I purchased this item.
  Answered 1 year ago by JoshS
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QuestionDoes this doorbell support both 2.4GHZ and 5GHZ?
Asked 1 year ago by Aduke.
- Answer No, it only supports 2.4-Ghz Wi-Fi networks.
  Answered 8 months ago by Ernest
  Answer this question
QuestionHow to change the battery and what type of battery?
Asked 1 year ago by ecs.
- Answer I do not think the battery is replaceable, but the built-in battery lasts for at least a few months at a time and is easy to charge. eufy does have a more expensive video doorbell that does have a replaceable battery.
  Answered 8 months ago by Ernest
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QuestionDo you have an optional adhesive based mounting kit instead of the enclosed kit using screws? Can I use a SD card with more than 128gb?
Asked 1 year ago by Gerome.
- Answer The eufy battery Video Doorbell 2C is designed to be mounted using the included screws and mounting bracket, and there is no official adhesive-based mounting kit available for this model. It's important to use the recommended mounting method to ensure the doorbell is securely attached to your home. Regarding the SD card capacity, the eufy battery Video Doorbell 2C supports microSD cards with a maximum capacity of 128GB. Using a microSD card larger than 128GB is not recommended as the device may not be able to recognize or format the card properly, which could lead to issues with storing and retrieving video recordings. Always ensure to use a Class 10 microSD card for optimal performance.
  Answered 1 year ago by Eufy Team
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QuestionCan this video doorbell work with a 4K eufy camera system
Asked 1 year ago by Anonymous.
- Answer Yes
  Answered 1 year ago by Busha
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QuestionCan this operate on battery only, or does it have to be hard wired as well?
Asked 2 years ago by Mcook.
- Answer Mine is battery or wired.
  Answered 1 year ago by RyanR
  Answer this question
QuestionI have the wired Eufy dual doorbell and it’s very unpredictable. I installed a WiFi extender and even so when the bell rings I am unable to communicate. All voice is delayed. The dual feature is great but had to return as I was able to communicate with v
Asked 2 years ago by Mike.
- Answer Thank you so much for sharing your experience. We're really sorry you've encountered this issue! Please feel free to reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
  Answered 2 years ago by Eufy Team
  Answer this question
QuestionDoes this doorbell support night vision?
Asked 2 years ago by Jose.
- Answer Yes
  Answered 2 years ago by AceKingAlpha
  Answer this question
Questionwill it work with an android phone?
Asked 2 years ago by Buddy.
- Answer Yes, I have an android and it worked for me.
  Answered 2 years ago by AceKingAlpha
  Answer this question
QuestionI have the battery powered duel camera doorbell with Homebase2. Can I add the Eufy WiFi doorbell chime for the other end on the house?? Does it then sync wth the homebase2 or the doorbell?
Asked 2 years ago by Mark.
- Answer No, the doorbell cannot be added with a wifi chime if it is already paired with a Homebase.
  Answered 2 years ago by Eufy Team
  Answer this question
QuestionWill this work with a ring chim?
Asked 2 years ago by Gram.
- Answer No
  Answered 8 months ago by Ernest
  Answer this question
QuestionWhat is the distance between mounting holes for this battery version?
Asked 3 years ago by Eddie.
- Answer It is about 11-12cm.
  Answered 3 years ago by Eufy Team
  Answer this question

Showing 41-60 of 97 questions

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Questions & Answers

eufy - Smart Wi-Fi Video Doorbell 2K Battery Operated/Wired with Chime - White/Black

Q: QuestionI have camara with Door bell color black -I did all steps in 2sd bip go to get internet but shows error I have 2.5 internet and 5.0 I selet 2.5 and show; I ned bundle 2.5 and 5.o internet SSID I do not what mean

Q: QuestionIs there a way to change sensitivity? Mine picks up when we open door to let dog out to relieve herself Love it otherwise

Q: QuestionCan this be used without a home wifi network? We want it for someone who has a smartphone but no wifi router in her home.

Q: QuestionDoes the camera require installation or can it be easily clicked into place?

Q: QuestionI live in a area that the Internet goes out a lot, is this product still able to record and provide footage once internet comes back on?

Q: QuestionHow do I set it to work all the time? It looks like it can be set to work while I’m at home ; or, when I am away from home. It’s really annoying to change the setting every time I leave home and again when I return

Q: QuestionWill this system work in an apartment without purchasing any additional stuff???

Q: QuestionIf a second base is purchased for storage, can both be used by doorbell as chimes in two different locations simultaneously? Or is there an easier option for having two chime locations in a larger home with this product?

Q: QuestionDo I need a subscription or some sort of in app purchase for this to work?

Q: QuestionDoes this doorbell support both 2.4GHZ and 5GHZ?

Q: QuestionHow to change the battery and what type of battery?

Q: QuestionDo you have an optional adhesive based mounting kit instead of the enclosed kit using screws? Can I use a SD card with more than 128gb?

Q: QuestionCan this video doorbell work with a 4K eufy camera system

Q: QuestionCan this operate on battery only, or does it have to be hard wired as well?

Q: QuestionI have the wired Eufy dual doorbell and it’s very unpredictable. I installed a WiFi extender and even so when the bell rings I am unable to communicate. All voice is delayed. The dual feature is great but had to return as I was able to communicate with v

Q: QuestionDoes this doorbell support night vision?

Q: Questionwill it work with an android phone?

Q: QuestionI have the battery powered duel camera doorbell with Homebase2. Can I add the Eufy WiFi doorbell chime for the other end on the house?? Does it then sync wth the homebase2 or the doorbell?

Q: QuestionWill this work with a ring chim?

Q: QuestionWhat is the distance between mounting holes for this battery version?

Best-selling wireless doorbell cameras

QuestionI have camara with Door bell color black -I did all steps in 2sd bip go to get internet but shows error I have 2.5 internet and 5.0 I selet 2.5 and show; I ned bundle 2.5 and 5.o internet SSID I do not what mean

QuestionIs there a way to change sensitivity? Mine picks up when we open door to let dog out to relieve herself Love it otherwise

QuestionCan this be used without a home wifi network? We want it for someone who has a smartphone but no wifi router in her home.

QuestionDoes the camera require installation or can it be easily clicked into place?

QuestionI live in a area that the Internet goes out a lot, is this product still able to record and provide footage once internet comes back on?

QuestionHow do I set it to work all the time? It looks like it can be set to work while I’m at home ; or, when I am away from home. It’s really annoying to change the setting every time I leave home and again when I return

QuestionWill this system work in an apartment without purchasing any additional stuff???

QuestionIf a second base is purchased for storage, can both be used by doorbell as chimes in two different locations simultaneously? Or is there an easier option for having two chime locations in a larger home with this product?

QuestionDo I need a subscription or some sort of in app purchase for this to work?

QuestionDoes this doorbell support both 2.4GHZ and 5GHZ?

QuestionHow to change the battery and what type of battery?

QuestionDo you have an optional adhesive based mounting kit instead of the enclosed kit using screws? Can I use a SD card with more than 128gb?

QuestionCan this video doorbell work with a 4K eufy camera system

QuestionCan this operate on battery only, or does it have to be hard wired as well?

QuestionI have the wired Eufy dual doorbell and it’s very unpredictable. I installed a WiFi extender and even so when the bell rings I am unable to communicate. All voice is delayed. The dual feature is great but had to return as I was able to communicate with v

QuestionDoes this doorbell support night vision?

Questionwill it work with an android phone?

QuestionI have the battery powered duel camera doorbell with Homebase2. Can I add the Eufy WiFi doorbell chime for the other end on the house?? Does it then sync wth the homebase2 or the doorbell?

QuestionWill this work with a ring chim?

QuestionWhat is the distance between mounting holes for this battery version?