Questions & Answers

Q: QuestionMy 36 inch JVM3670BF001 died. What can I replace it with? It is built in. Would a 30 Inch replacement work? Replacing the 36 Inch with a 30 inch seems like the way to go. Would the mounting brackets and hood be compatible?

Asked 5 years ago by Lynn.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Black

• A:Answer Hello Lynn - We are very sorry to hear about the passing of your microwave. It would be a pleasure to help you find a replacement. This model JVM6175DKBB is an excellent choice. We do not offer 36" modes any longer but do offer side filler kits for just this situation. The part is JX36BBB and available at Best Buy to cover the extra three inches on both sides. The new model will come with new mounting brackets and serves as the exhaust hood to the cooktop below. Let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan the door be made to open left to right?

Asked 5 years ago by Tucker.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave - Black Stainless Steel

• A:Answer Hello Tucker, Thank you so much for reaching out. We'll be happy to answer your question! The door on this microwave can not be reversed. We do apologize if this may cause any inconvenience. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the installation covered by the geek squad membership

Asked 5 years ago by Anonymous.

• A:Answer I think so but am not sure.

  Answered 5 years ago by Home

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Q: QuestionIs there a current replacement for the GE Spacemaker XL1800? 'GE® 1.7 Cu. Ft. Over-the-Range Sensor Microwave Oven JVM6175BLTS is no longer at Best Buy (question from 2 years ago). Will this replacement fit into our current brackets for the XL1800?

Asked 5 years ago by MarkD.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hi MarkD, thanks for reaching out! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We hope that this is helpful and that you're staying safe. All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionOur GE JVM1190 Over the range microwave just died. Will this model fit into the same space? It appears that it may stick out further and drop down lower. Will I need to cut the backsplash to install it given the size of our current model? Thanks.

Asked 5 years ago by jmctsuda.

• A:Answer Hello jmctsuda, Thanks so much for reaching out. We're sorry to hear that your microwave died. We know how frustrating that can be. We're happy to help with a recommendation. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. No further modifications should be needed to fit the replacement model. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have the model of ge microwave jvm6175skss. I misplaced the mounting screws that go along with the mount. Is there any way I can purchase the screws for the mount? I need them as soon as possible.

Asked 5 years ago by Jennie.

• A:Answer The GE microwave it’s very noice when running. Doesn’t like it that much. I rate to number 2..

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionMy Microwave GE Spacemasker model JVM1441SH03 was no heat. size dimensions 16 13/32 H x 29 7/8 W x 15 1/4 D. I am looking to buy new one. Do this GE model JVM6175SKSS will fit the space?

Asked 5 years ago by Anonymous.

• A:Answer Yes, mine is the same size almost exactly.

  Answered 5 years ago by Micro

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Q: Questionis this a good replacement for microwave PSA1201RSS01? what would you recommend?

Asked 5 years ago by mb.

• A:Answer Hi there mb, Thanks so much for reaching out. We're happy to help with finding a replacement. All our over-the-range microwaves are designed to fit into a 30" cabinet opening. This makes choosing a replacement a breeze. Please note however, that you will need to use the mounting kit that comes with the model. This is because the kit is made specifically for that model. This would be a fine replacement model. If you would like a model with advantium like PSA1201 then we would recommend model PSA9120SFSS. We hope this is helpful. Best wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe love everything about this microwave, but why does the vent fan turn on every time we go to heat something up in the microwave? Is there a way to disable this? We didn't get an owner's manual with the unit.

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Same issue for us. It’s annoyingly loud compared to the prior GE model we replaced,. Have not found an answer.

  Answered 5 years ago by Anon

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Q: QuestionWhat do you charge to install model JVM6175SK2SS?

Asked 5 years ago by Mylifeat44.

• A:Answer Hi, I was charged $139.99 for installation in Sept. 2020. My microwave doesn't vent outside, it may cost more if you have one that vents outside. My old microwave was also a GE and the exact same size so the installers used the existing brackets. I believe it you put the item in your cart and start the buying process, you will be able to see the installation prices before having to commit to the purchase. I was also $24.99 to take a way old microwave. Hope that helps!

  Answered 5 years ago by TravelgirlVerified Purchase

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Q: Questionour current microwave is a Spacemaker XL. about 14 inches deep. all new models are deeper. this model 15 inch. Video says 30 inches min. from stove top, but we only have about 16 now. is there a problem, assuming we have sufficient space for pots, etc.

Asked 5 years ago by Urs.

• A:Answer Hi there Urs, Thanks for reaching out. We'll be happy to help. According to the installation instructions, cabinet depth should be at max 13". a 15" cabinet depth requires additional steps and an additional kit (JX15BUMPWW/BB). The distance from the top of the stovetop to the bottom edge of the cabinet needs to be 30" minimum. If not, then this will cause issues due to the heat of the cooktop. You can check the requirements on page 7 of the installation instructions. https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/9a6f4f78-db19-495a-8a3f-409575e5b928.pdf. We hope this helps. Bet wishes! Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI need an 1100 Watt microwave over the stove microwave. Do you have one or can mine be fixed? The sensors in the door are not working and they won’t let it run. It is only 4 years old and is a gold series whirlpool.

Asked 5 years ago by theglow23.

• A:Answer Hello theglow23, Thank you for reaching out. We do not currently have a 1100 watt over-the-range microwave and apologize for this inconvenience. We also do not offer service for non GE Appliance products. We'd recommend contacting Whirlpool regarding repairing your microwave. You can contact them at 1-866-698-2538 Monday–Tuesday: 8:00 AM to 8:00 PM EST Wednesday–Friday: 9:00 AM to 7:00 PM EST. Hope this helps. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a he hvm1540dn1ww will this fit on existing mount Ty

Asked 5 years ago by Cheeets.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello Cheeets, Thanks for reaching out. When installing a new microwave we recommend using the mounting kit that is included with it. This is because the mounting kits are model specific. We hope this helps. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs there any way to make the fan quieter at either speed on model #JVM6175DKWW? Thank you.

Asked 5 years ago by Nannyb.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello, we are sincerely sorry you have not been pleased with the volume of the fan in your microwave. We understand how that would be frustrating. There is not a way to lower the noise produced by this fan. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do I get the buzzer to work with a timer

Asked 5 years ago by Sher.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hello Sher, Thanks for reaching out. When using the timer feature, the microwave will signal when time is up. To use the timer feature, follow these steps: 1. Press TIMER ON/OFF. 2. Enter time you want to count down. 3. Press TIMER ON/OFF to start Hope this helps. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy beloved 2011 GE over the Range Model HVM150DP1 WW gave up the ghost today. Will the advertised GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - White Model:JVM6175DKWW easily install using the same brackets etc. ? Thanks!

Asked 5 years ago by MsAnn.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi MsAnn, Thank you for reaching out. We're sorry to hear your microwave gave up the ghost. We can understand how frustrating that must be. You will need to use the mounting kit that comes with the microwave. This is because each kit is model specific. I hope this helps. Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: Questionreplacement grease filters No grease is being trapped in filter. Grease goes up on cabinets

Asked 5 years ago by Anonymous.

• A:Answer Hi, Thanks for reaching out. We are so sorry to hear that your grease filters are not working as intended. We can understand how that would be frustrating. We would recommend contacting our parts store at 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. Hope this helps! Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy model JVM1750DP2WW needs to be replaced Will this model work? My current microwave vents out the bottom of the unit into the kitchen. Can I use the existing mounting plate with this new model? Thank you

Asked 5 years ago by Jan.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hello Jan - Thank you for reaching out about this stellar microwave. It will be a pleasure to share more about it. The JVM6175DKWW would make a wonderful replacement for your current unit and fit nicely into the same space. The mounting bracket will need to be changed to the one provided with the new model as they are different parts. Stay safe and keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have a 2002 JVM1860SD microwave that needs replacing. Is there a new model available that may fit the same opening and bracket?

Asked 5 years ago by Chriso.

• A:Answer Hello Chriso - Thank you for the excellent question on your microwave. We will be happy to help. We recommend using a new bracket when hanging a new model microwave due to the age and comprised integrity that could be possible. Model JVM6175SKSS is an excellent model that would fit the space you currently have for this appliance. Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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