Questions & Answers

Q: QuestionHave a JVM1750 EP2ES almost same dimensions as this model. the JVM has a 15 //4 depth vs the 15 depth on this one. Can it use same brackets as the jVM one.

Asked 5 years ago by Rose.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hi Rose - Thanks for reaching out to us! We are sorry to hear your microwave JVM1750EP2ES needs replacing and apologize for any inconvenience this has caused. All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. However, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We certainly appreciate your loyalty. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe turntable is almost 3" smaller than the one in the 1.9 cubic foot GE microwave. is this microwave that much smaller inside, and is that a problem for heating larger containers?

Asked 5 years ago by wondering.

• A:Answer Hi - Thanks for considering GE! The cavity dimensions for Model #JVM175SKSS are 20-11/16"W x 10-5/16"H x 14-3/16"D (Turntable Size 12.8"). A website correction request will be sent to BestBuy. We apologize for any inconvenience this has caused. The cavity dimensions for GE® 1.9 Cu. Ft. Model #JVM7195SKS are 21-15/16"W x 11-5/8"H x 14-9/16"D (Turntable Size 14.2"). On both models, the turntable can be turned off to accommodate larger dishes. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMicrowave won`t work. Cooking large dinner, one after another, microwave won't heat now. Light works, tray rotates, clock work.

Asked 5 years ago by 1Guy.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi 1Guy - Thanks for reaching out to us and for choosing GE! We are sorry to hear your GE Microwave Model JVM6175DKWW is no longer heating after cooking large dinner, one after another. This is frustrating, we know. Check to ensure the door is closed firmly. Close it firmly, but do not slam. This confirms the engagement of the door's safety mechanisms. Reset the electronics by unplugging (top cabinet) or by turning off power at the circuit breaker for 30 seconds or so. For safety reasons, we offer no do-it-yourself repair advice on microwave ovens due to an internal high voltage capacitor (can hold a high voltage charge even after it has been unplugged). Special equipment is generally needed to make a diagnosis. If the above suggestions do not solve the issue and the microwave still won't heat, we recommend contacting service. GE Appliances service techs are well trained and ready to help resolve issues. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you set the power level on the ge model JVM6175DK3WW for 50%

Asked 5 years ago by Jimmyjet.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Jimmyjet - Thanks for choosing GE Model JVM6175DK3WW and welcome to the family! The power level may be entered or changed immediately after entering the feature time for Cook Time, Time Defrost, Add 30 Sec or Express Cook. For example, press Cook Time, enter cooking time, press Power Level, select desired power level (5), press Start (Pressing Start is not necessary for Express Cook buttons). Here's the link to the Use and Care Guide for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40763.pdf - If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI will replace 1.9 cu Model jvm7195df1bb with this 1.7 cu model. Are the bracket measurements the same? I don't want to replace the hardware if it isn't necessary.

Asked 5 years ago by MattC.

• A:Answer Hi MattC - We certainly appreciate your loyalty! All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. However, when replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We apologize for any inconvenience this may cause. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhen I ask for my microwave to be installed,will there be an extra charge to remove the old one ? Its the same exact size and make as the new one .

Asked 5 years ago by Mike.

• A:Answer ITS ALL INCLUDED IN THE INSTALL FEE

  Answered 5 years ago by MANNYVerified Purchase

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Q: QuestionOur Spcaemaker XL 1800 over the range microwave is broken. I measure it as 16 inches in height and 29 1/2 long. I cannot find a model with these specifications. I need one in black. Can you recommend one that will fit? I have had this for 18 years.

Asked 5 years ago by Ann.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hello Ann - Thank you for reaching out to us regrading your over-the-range microwave. We are sorry to hear that it stopped working and you have to replace it. We appreciate your loyalty and we are happy to help! Although we no longer make your model, we do have a variety of great new models available. We normally do not suggest an exact replacement because all of our 30" Spacemaker over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth, 66” min mounting height). Any of our new models will work in your current space. Please visit the following link to view our currently available over-the-range microwave ovens in black: https://www.geappliances.com/compare/12473/12483/12407/3467 Thank you for choosing GE Appliances! Olga

  Answered 2 years ago by GE Answers

  
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Q: QuestionI am wanting to replace my JVM1650WH05. The wife put foil in the microwave and it started sparking, now it will not heat up. As the microwave is 13 years old and did an excellent job, it's time for a new one. What would be the recommended replacement?

Asked 5 years ago by JoeM.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer I have a new GE microwave oven Model JVM6175DK2WW. It is one of the more deluxe models and I like it very much!

  Answered 5 years ago by PhydouxVerified Purchase

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Q: QuestionDoes this microwave come with fingerprint resistant for stainless steel model over range?

Asked 5 years ago by Andrea.

• A:Answer The item I purchased is described as Stainless Steel. GE does manufacture a fingerprint resistant Stainless Steel over the range model.

  Answered 5 years ago by newmicroVerified Purchase

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Q: QuestionIs this stainless steel the "finger resistant" matte finish? I want to match the existing range. Thanks.

Asked 5 years ago by Katherine.

• A:Answer Hi SofiesMom - Thanks for choosing GE! Model JVM6175SKSS does not have a fingerprint resistant stainless finish. We currently offer GE® 1.7 Cu. Ft. Over-the-Range Sensor Fingerprint Resistant Microwave Oven Model #: JVM6175YKFS. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionThis model is 16 1/2 high. Our granite backsplash come up a little high so we have a space that is 16 1/4 to mount the back of the microwave. Will this microwave mount into a 16 1/4 space?

Asked 5 years ago by Lony.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi Lony - Thanks for viewing GE! This model is 16 5/16" at the rear so you may need to modify the backsplash a bit to accommodate the mounting bracket. We suggest viewing the Quick Specs document at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=JVM6175DK_C3.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWill this microwave be flat against the wall on its back end?

Asked 5 years ago by Wall.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi - Thanks for considering GE! The microwave comes equipped with a rear wall bracket for securing the microwave so the microwave itself does not attach to the wall. We suggest viewing the Installation Guide at the following link for details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - We'd love to have you in the family! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy GE Profile Spacesaver XL 1800 microwave, model #JVM1860WF001 is no longer working. Is there an equivalent microwave? Thank you

Asked 5 years ago by Lola.

• A:Answer Hi Lola - Thanks for reaching out to us! We are sorry to hear your GE Profile Spacesaver microwave model #JVM1860WF001 is no longer working and apologize for any inconvenience this has caused. We suggest GE® 1.9 Cu. Ft. Over-the-Range Sensor Microwave Oven Model #: JVM7195SKSS (Stainless) / JVM7195DKWW (White). All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" model. This makes choosing a replacement microwave easy. If you have any additional questions, do not hesitate to ask, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi, I am replacing over-the-range microwave. What's the difference between Installation (Replace Range Hood) & Required Parts & Installation (Standard) & Required Parts Thank

Asked 5 years ago by 0521.

• A:Answer Hi 0521 - Thanks for choosing GE! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We suggest viewing the Installation guide at the following link for complete details: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40765.pdf - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionNeed to replace JVM1870 otr micro mfr'd 2005. Which models will fit space?

Asked 5 years ago by Paul.

• A:Answer Hi Paul. Thanks for your question! There are several models that would make for nice replacements! We found one that you may like. The model number is: JVM6172SKSS. If you have other questions or want to shop further, please feel free to reach out to either Home Depot or us. We hope that this helps! Stay safe and healthy.

  Answered 5 years ago by GE Answers

  
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Q: Questiondo all GE 30" over the range microwaves have bottom light to light up over stove burner area? thank you

Asked 5 years ago by nana.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - White

• A:Answer Hi nana - Thanks for considering GE! Yes, all GE over-the-range microwaves have cooktop lighting to illuminate the range or cooktop burners below the microwave. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy over the range stopped heating. Since this should be and easy replacement for a new one the same size is the cost of installation still $199?

Asked 5 years ago by connie.

• A:Answer I THINK SO

  Answered 5 years ago by MANNYVerified Purchase

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Q: QuestionMy microwave jvm130-003 quit----------need to replace with same size and wattage

Asked 5 years ago by Anonymous.

This question was asked about the related product: GE - 1.7 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Defrost - Slate

• A:Answer Hi - Thanks for choosing GE! We certainly appreciate your loyalty. All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for your existing 30" over-the-range model JVM130-003. Model JVM6175EKES is a great choice. Microwave Watts is 1000 so it is more efficient than your previous model (750 Watts). Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionAre controls lighted or do you need a flashlight to see what number you aretapping

Asked 5 years ago by Nik.

• A:Answer Hi Nik - Microwave control panels are not generally backlit, including JVM6175SKSS, which means that the lettering on the keypads do not have lighting behind them. Thanks for viewing GE! Sue

  Answered 5 years ago by GE Answers

  
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