Questions & Answers

Q: QuestionDoes the range micro assesory filter kit JX36BSS fit GE microwave JVM71955KSS or JVM617755KSS

Asked 4 years ago by Barbie.

• A:Answer Well when I googled "GE JVM7195SKSS accessories", GE site shows JX36BSS as an accessory available for the JVM7195SKSS microwave. https://products.geappliances.com/appliance/gea-specs/JVM7195SKSS/parts

  Answered 4 years ago by DemiurgeVerified Purchase

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Q: QuestionI need to replace my GE JVM6172SK1SS. Which model will work?

Asked 4 years ago by Anonymous.

• A:Answer Hello. We appreciate your loyalty as a GE consumer in wanting to replace your old model with another of our microwaves! We are glad to advise that all of our 30” over-the-range microwaves have approximately the same width; as a result, any model of this type can replace a former model. JVM7195SKSS is one of our many 30" over-the-range microwaves that would work as a replacement. You would need to make sure to use the mounting bracket that comes with the new model, as they are model specific. We hope this information is helpful; thanks for being part of our GE Family, and best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am looking for a Microwave GE profile to replace my current model JVM1870S02. It is a built in microwave to be over the range. All my appliances are GE Profile, so I really would like to keep using this brand. Thanks

Asked 4 years ago by Angelica.

• A:Answer Hi there - We really appreciate you being a loyal member of our GE Appliances family and are so glad you’ve reached out to us for help! We suggest you consider the JVM7195SKSS or PVM9215SKSS which are very similar in features to your existing unit. We're always happy to answer any questions you may have. Thanks again for being a loyal customer! We are confident that your new microwave will serve you and your family well. -Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan you also give me the number for the mounting kit or is it included

Asked 4 years ago by Welderman.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hi, Thanks for choosing GE Appliances! Each of the over-the-range microwaves comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and installation instructions needed to make installation a simple process. Hope this helps! If you have any questions in the future, please let us know. We are always happy to help! - Sharon@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDoes this microwave have surface lights underneath to brighten the range below? Thanks!

Asked 4 years ago by Tina.

• A:Answer Hey there, and thank you for reaching out to us about this over-the-range microwave! This unit does indeed have a halogen light to illuminate the range below, and we are confident the microwave would be a wonderful addition to your kitchen. If you have any other concerns or questions, we're always glad to help. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWhich over-the-range microwave filler kit is compatible with model JNM7196SKSS? Is it the JX36DSS or the JX36BSS? What is the difference between these two filler kits?

Asked 4 years ago by cmckeon.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi there, and thanks for reaching out to us about this over-the-range microwave! We know how important a filler kit can be to get the right appearance for your unit, and are glad to advise. The two kits have different dimensions. JX36DSS has dimensions of 16"H x 3"W x 14-1/8"D while JX36BSS measures 15.66"H x 3” W x 13.82” D. JX36BSS is the filler kit that would be compatible with this model. We hope this information is helpful, and are happy to assist with any other inquiries or concerns. Wishing you all the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: Questiondo u have this microwave in the clarksville in store

Asked 4 years ago by donald.

Q: QuestionDisplay is showing Sensor Error. What can be done?.

Asked 4 years ago by Anonymous.

• A:Answer Hello- We are so sorry to hear you are having this experience. Sometimes shutting off the circuit breaker or fuse that supplies power to the microwave oven for a couple minutes will clear the fault, error or function code. However, there are some cases when service may be required. If the reset doesn't resolve the issue, please reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI have purchased the Model:JVM7195SKSS microwave and need an accessary trim kit for the 30" microwave because it will be replacing a 36" GE Profile microwave. Which GE - 36" Over-the-Range Microwave Accessory Filler Kit should I purchase?

Asked 4 years ago by JJJG.

• A:Answer Hello- Congratulations on your new microwave. This is a really nice model! The JX36BSS is the kit you will need. This will allow a standard 30” microwave to fit into a 36” opening. We hope this helps! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionLooking to replace GE model # JVM3670WF001. What GE models would easily swap out? Since I am filling a 36" opening I need units that are compatible with GE - 36" Over-the-Range Microwave Accessory Filler Kit - Stainless steel.

Asked 4 years ago by GilS.

• A:Answer Hi - Thank you for your interest in this beautiful feature-packed over-the-range GE microwave. With the use of the approved optional filler kit - JX36BSS, this model is designed and approved to replace your existing 36" wide model microwave. This model is a great choice and will be a beautiful addition to your kitchen. We appreciate your loyalty to our brand! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionHow much does this microwave weigh?

Asked 4 years ago by JELJEL.

• A:Answer Hello, and thanks for your interest in this microwave! We appreciate you reaching out to us and can advise the net weight of the microwave is 55 lbs. We hope this over-the-range unit will be a good fit for your home! We are happy to help with any other questions or concerns. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI am replacing a GE/HOTPOINT model # JVM1631BB002 with a GE 1.9 cu. ft. model #JVM7195BLTS and I was wondering if the if the mounting brackets are the same for each?

Asked 4 years ago by padean.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel

• A:Answer Hello there - This is a really good question! When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. We're so glad that you checked! -Mikayla@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan one easily buy the charcoal filter? How often should it be replaced? Is the charcoal filter the same among different GE models? Does the microwave do a good job of purifying cooking odors?

Asked 4 years ago by Buyer.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi there, we appreciate you reaching out to us. Yes, the charcoal filter for this microwave (WB02X10956) can be purchased on our parts website or at a GE Appliances dealer. In addition, the charcoal filter should be replaced when it is noticeably dirty or discolored. Lastly, the fan is designed to help protect the electronic components and help the cooking area get rid of excess heat, but it's not specifically manufactured to purify cooking odors. We hope this is all useful information and we're wishing you the best. - Guy@GEA

  Answered 2 years ago by GE Answers

  
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Q: QuestionDoes this microwave have a light that turns on when you open the door? The light in this one only goes on when cooking. The microwave is Jvmsk3ss. It is brand new.

Asked 4 years ago by Joyce.

• A:Answer My GE Profile Microwave is Model number JVM7195SK6SS and the light turns on when I open the door. I searched for your model number and couldn't find an exact match. However, when you open the microwave door and look at the same sticker where your model# was located you should see a QR code. Your mobile phone's photo app should recognize the QR code and offer to take you directly to your microwave's page on GE's website. See if they have a video or perhaps the manual addresses the light. I too would expect any microwave with a light to turn on when you open the door.

  Answered 4 years ago by MaricopaDadVerified Purchase

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Q: QuestionMy old Kenmore microwave was 36 inches wide. I have ordered a GE JVM7195SKSS microwave which is 30 inches wide. I have ordered the 36 inch over-the-range microwave filler kit. How difficult is it to attach the filler kit?

Asked 4 years ago by MichaelN.

• A:Answer Hi - Thank you for choosing a new GE microwave for your home. The step-by-step instructions for the installation of the filler kit does come with the kit and is available online. It does not appear to be difficult to install. You will install the filler kit on the microwave prior to the installation of the microwave itself. If you have additional questions or concerns, reach out to us on social media. All our best! Vikki@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI currently own GE Model JVM7195SKSS. The LED display is green. The same color as the stove display. The sensor died. I was considering replacing it with Model JNM7196SKSS until I saw that the LED display is white. Is my current model still available?

Asked 4 years ago by Carolyn4610.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel

• A:Answer Hi! Thanks for asking, we'd be more than happy to help. We're sorry to hear about your sensor malfunctioning, we can understand how that would be frustrating. We took a look and are seeing that your current model, JVM7195SKSS, is still being manufactured. We hope this helps! Best wishes. -Michael@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan the reminder beep be disabled without turning off all beeps?

Asked 4 years ago by Jake.

• A:Answer Does this microwave over come with a user manual in the box?

  Answered 4 years ago by Margie

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Q: Questionwhat is the difference between jvm6175ssk2ss and jvm7195skss, im looking to replace my jvm6175ss2kss with jvm7195skss will i need to change the mounting bracket?

Asked 4 years ago by tom.

• A:Answer Yes, if its not exactly the sane, i think you need to replace of what came with it. But its easy, just use the template

  Answered 4 years ago by CarbonVerified Purchase

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Q: Questionlooking to replace my jvm6175ssk2ss, will this unit use the existing mounting bracket ?

Asked 4 years ago by tom.

• A:Answer yes

  Answered 4 years ago by SuperProductVerified Purchase

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