Questions & Answers

Q: QuestionFor microwave model JVM7195DKWW, I am thinking of ducting as follows: 5 ft vertical to attic (inside 2x4 wall), bend 90 degrees horizontal 7 ft (between 10" joists), then vertical 2 or 3 ft to roof vent. Is this okay, or what? Start with rectangular?

Asked 5 years ago by Steve85.

• A:Answer Hello Steve85, Thanks so much for reaching out. Good question. We'd recommend following the ducting instructions provided throughout the installation instructions. Specific instructions can be found starting on page 12 for outside top exhaust. The instructions provides a chart where you can keep track of your materials and see your total duct length. https://files.bbystatic.com/D8505xASz7TWU7wUCScjfA%3D%3D/0a7b21f9-9d0c-4603-92ac-485d94d13f8d.pdf As long as the length does not exceed 140 feet, you should be fine. We hope this helps. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI currently have a Whirlpool microwave that is on the fritz. I plan to replace it with the GE 1.9 Over-the-Range microwave. What is the difference between Convertible and External venting?

Asked 5 years ago by larrymcd.

• A:Answer Today most new over the range microwaves are convertible to recirculating or the standard external venting. When setup for external venting the internal vent system discharges against a duct extending from the microwave top or rear to the outside air either through the roof, or to an eave vent. When set up for recirculating the air recirculates through a charcoal filter and comes out the bottom of the microwave back into the room. The conversion from exterior venting to recirculating is a very easy process and the procedure is described in the installation manual.

  Answered 5 years ago by Lannyw

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Q: QuestionIs there a big difference between the 300 cvm gam and the 400 cvm fan. Decide if between the 6175 and the 7195. O lucky use for reheating food. Does fan matter?

Asked 5 years ago by Mills.

• A:Answer Hello Mills, Thank you so much for reaching out. Excellent question. CFM (cubic feet per minute) is a unit of measurement of the exchange of air from one area to another. The higher the CFM, the more air can be moved from one area to another. If you vent internally, then there is no need to use CFM since air is being recirculated. This model has a top CFM of 400 and has four different speeds. We hope this was helpful. Best wishes. Mike@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionMy JVM7195SF1SS is brushed nickel ss rather than shiny chrome. Is this the same color? My microwave has to be replaced because of a known issue with the door switch that makes it keep running. Has this been fixed in this model? The model number is close.

Asked 5 years ago by Cryss.

• A:Answer Probably the microwave is not brushed nickel but is stainless steel. The stainless is a thin sheet of metal capping a plastic panel beneath. The stainless steel is not shiny therefore appears like brushed nickel.I hope the issue you described has been fixed. I previously had the same model number that was about 5 years old and had the same issue with the microwave not shutting off. The problem is not he door switch as told to me by a professional repair facility and that if used the microwave may catch fire. I have replaced the microwave with a new one of the same model. Hope this issue does not happen again . YTo me 5 years is a short life for a microwave.

  Answered 5 years ago by Lannyw

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Q: QuestionThis is to replace a GE Profile PVM1870DM3WW where the led has dimmed that it can no longer be seen. From the size, everything looks the same except that I believe the depth of mine is 151/4 whereas this is 151/2. Is this a good replacement

Asked 5 years ago by Zonlaw.

• A:Answer Hi Zonlaw, thanks for your question! All 30" over-the-range microwaves are approximately the same width, and are designed to fit into a 30" wide cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. This makes choosing a replacement microwave easy! - NOTE: When replacing an over-the-range microwave, the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts, and exhaust adapter should also be used. The new model that you've chosen will make for a fine replacement to your old unit. We hope that this helps! All the best. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat material is the handle made from, stainless steel? Plastic? Other? Thank you

Asked 5 years ago by BobE.

• A:Answer Hi Katie, thanks so much for your question! The handle on this microwave is made from plastic. We hope that this is helpful! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you remove surface glass to change the light bulb?

Asked 5 years ago by Surface1Light.

• A:Answer Hello, thank you for reaching out to us. If the interior light needs to be replaced, follow these instructions: 1. Unplug the microwave oven. 2. Remove or open the vent grille or vent cover. Instructions are in the "To Remove the Charcoal Filter" section of your Owner's Manual. 3. Once the vent is removed or opened, remove the lamp compartment cover by removing the screw that holds the cover in place. If the cover is too difficult to access, a service technician will be required. 4. If you have a charcoal filter, remove it so that you can see the access area. On some models, the access area is small and it can be difficult to get to the light cover. 5. Remove the bulb Incandescent lamps: Remove by pushing inward gently and turning counter-clockwise. Halogen lamps: Gently pull straight out 6. Replace the old bulb with the same wattage bulb. 7. Replace the compartment cover and vent grille. 8. Plug in the microwave. However, if the cooktop/nite light needs to be replaced, follow these instructions: 1. First disconnect the power at the main fuse or circuit breaker panel, or pull the plug. 2. Remove the screw from the side of the light compartment cover and lower the cover until it stops. 3. Be sure the bulb is cool before removing. Break the adhesive seal by gently unscrewing the bulb. 4. Screw in the new bulb, then raise the light cover and replace the screw. Connect electrical power to the oven. We hope this helps. If you have any additional questions, please feel free to reach back out to us. HC

  Answered 5 years ago by GE Answers

  
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Q: QuestionI nIeed to replace my modelJVM1950DRIWW.. Can I use model JVM1950DRKWW

Asked 5 years ago by joanne.

• A:Answer Hello joanne, Thank you for reaching out. The two models you provided are in fact the same model. The only difference is an extra letter. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Hope this helps! Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionIneed to replace my model jvm1950driww. can i use model jvm1950drkww microwave

Asked 5 years ago by jo.

• A:Answer Hello jo, Thank you for reaching out. The two models you provided are in fact the same model. The only difference is an extra letter. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. Hope this helps! Best wishes -Mike

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe currently have a GE 1.9 Over the Range Microwave # JVM7195SF1SS that we are looking to replace due to a faulty door. Will this be a direct replacement? I think our current model has a front height of 16 inches and a rear height of 16 1/4.

Asked 5 years ago by Jimmy.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer As long as the width is 30". You may have to change the mounting holes. These all seem to have different wall plates and support holes in the overhead cabinet. I had to redo my mounts, but with the included template, it took no time at all.

  Answered 5 years ago by Buzzard

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Q: Questiondo you have upgraded models that are the same size as jvm7195sk?

Asked 5 years ago by Glad.

• A:Answer Hello Glad - Thank you for the excellent question about our wide range of microwaves. We are always happy to help. For over-the-range models with more features to offer, we recommend checking out our Profile line. You can find a few of the options here: https://www.bestbuy.com/site/compare?skus=5269000,4321128,5439301,2557107 Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow do you change one of the lights inside a spacemaker over the range GE microwave

Asked 5 years ago by Cookie.

• A:Answer Hi there, Cookie - Great question! The interior light in your over-the-range microwave is not consumer replaceable due to its location in the microwave. The lamp will need to be replaced by a service technician. Thanks for checking! -Mikayla

  Answered 5 years ago by GE Answers

  
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Q: QuestionI have tiles would that effect new installation?

Asked 5 years ago by beau.

• A:Answer Hi Beau: We also have a tile back splash but I was replacing an existing microwave. The installation instructions should give you direction on this as to what size space you need to allow for but there should be some allowance for the depth. The width of the hole is less forgiving because there is a minimum amount of space required but you can check the install instructions to see what these are: https://products.geappliances.com/appliance/gea-specs/JVM7195SKSS/install My other advice is to have a good masonry bit, wood bit and a stud finder on hand. Even though I was just replacing another GE microwave, the mounting bracket for the new one was different and required that I drilled new holes through the tile. The first bit I used was worn and took forever on the first two holes and then I found my better one and it zipped right through. Overall, my installation went pretty smoothly and I had mine installed inside of any hour. Hope this helps and good luck.

  Answered 5 years ago by AlanLVerified Purchase

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Q: QuestionWe need to replace our over-the-range built-in GE Spacemaker Microwave xl1800 Model#: JVM1860 BF001. Will this model work for us?

Asked 5 years ago by PAT.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black

• A:Answer Hello Pat - Thank you for reaching out about this amazing microwave. We would love to share more about it. Both your current model and JVM7195DKBB are 30" over-the-range microwaves. This means they will work nicely in the same installation space and be easy to replace. Please let us know if you have any more questions. - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionI'm looking to replace my GE over the range microwave, model PVM1870DM3BB. What current model has the same features and will be the same size? I'd like to go with stainless steel this time.

Asked 5 years ago by Debbie.

• A:Answer Hello Debbie - Thank you for reaching out about this brilliant microwave. We are always happy to help. The model JVM7195SKSS would be a wonderful, stainless steel replacement for your current unit. It will fit your space, has sensor cooking, and most of the same features to model PVM1870DM3BB. Please let us know if you have any more questions. - JB

  Answered 2 years ago by GE Answers

  
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Q: QuestionNeed to replace my ge microwave. It is an under counter built in. My opening is 36”. I see no microwaves this size. What are my options

Asked 5 years ago by Anonymous.

• A:Answer Ask your vendor. You can purchase the GE 36 in. Over the Range Microwave Accessory Filler Kit in the finish to match your microwave. It is basically a panel on each side, 3" each side. When it's installed, it looks like a single unit.

  Answered 5 years ago by NannVerified Purchase

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Q: QuestionMy sensor keeps having an error and does not heat up a simple cup of water for tea. I do not see anywhere on how to fix this error. Most of the time I have to wait a day in order to be able to use the microwave again and for it to heat anything up ?

Asked 5 years ago by Donna.

This question was asked about the related product: GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate

• A:Answer Hi Donna - Thanks for reaching out to us regarding your GE Microwave Model # JVM7195EKES. We are sorry to hear of the error when trying to heat water for your tea. This is frustrating, we know. The Beverage function on this model is sensor-controlled. The microwave will detect the serving size and adjust the heating time accordingly. To use the Beverage feature, simply press the Beverage pad one time (oven starts immediately). SENSOR ERROR appears on the display if the door is opened before steam is detected. Do not open door until steam is sensed and time is shown counting down on the display. Also, Sensor Reheat is for single servings of recommended foods, 4-16 oz. of any beverage. Use Cook Time option for other amounts. Here's the link to the Use and Care Guide: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000093.pdf - If using as directed in the manual, try a reset by turning off power at the circuit breaker for 30 seconds or so. A technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We hope this is helpful. If you have any additional questions, don’t hesitate to ask. We are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionI’m looking to replace model JE1860SH 03 is this model equivalent to that model

Asked 5 years ago by Rockport1.

• A:Answer Hi Rockport1 - It's nice to hear from you! We are sorry to hear your microwave model JE1860SH03 needs replacing and apologize for any inconvenience this has caused. Over-the-Range Microwave Model JVM7195SKSS cannot be installed in the same cabinet. We suggest GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven Model #: PEB7227ANDD. This model is compatible with 27" Trim Kit JX7227SLSS (Stainless steel) and 30" Trim Kit JX7230SLSS (Stainless steel) sold separately. We suggest viewing the Specifications document for details including cabinet cutout dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - We're glad to have you in the family. If you have any additional questions, we are happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionNeed a over the top microwave . Has to be 16” x 29 3/4 stainless steel. Can you give me some model numbers to choose from.

Asked 5 years ago by Kansas.

• A:Answer Hi Kansas - Thanks for viewing GE! All GE 30" over-the-range microwaves are approximately the same width (29 7/8"), and are designed to fit into a standard 30" wide x 12"-13" deep cabinet opening. We suggest viewing our selection of models in stainless steel at: https://www.geappliances.com/ge-appliances/kitchen/microwaves/?Type=Over-the-Range&Color=Stainless%20Steel&Cooking%20Technology=Microwave%20Only - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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