Questions & Answers

Q: QuestionWill this item be in stock on Best Buy anytime soon? Someone asked a question 2 months ago why they could not order this item for their zip code and there was not a response. Has this item been out of stock on Best buy for that long?

Asked 5 years ago by HeavenSoldier.

Q: QuestionHello! Does the door come off and how thick is it? The stairs to my basement are narrow and have a turn. I couldn't fit this with 33"/27" and am trying to find out if it can be made narrower for moving it. Thanks!

Asked 5 years ago by Hank.

• A:Answer Hi Hank, thanks for reaching out to us. We truly appreciate you considering this fantastic chest freezer for your home and are happy to provide you with these dimensions and some guidance in moving it to your basement! The lid with gasket is approximately 3" in height and can be quickly removed to accommodate more space! Given the freezers overall height of 33.5", the freezer height will be approximately 30.5" without the lid. Since you have to make a turn in a narrow space, removing the lid will also help you prevent any damages. You can find instructions to remove and reinstall the lid on page 8 of your Use and Care Manual here: https://files.bbystatic.com/zMjcR68SkWJkrxuK7Q5B4A%3D%3D/e6e948a2-da49-45af-884d-01ab387d0a95.pdf. - It is very important that the freezer stays in an upright position when moving it and you should avoid standing it on one end if possible. If moving it in an upright position is not possible, lay it down on the compressor side of the unit and be careful to secure the door to prevent it from opening. Once in its final location, set it upright and allow it freezer to sit for the same amount of time that it was on its side (24 hours max.) before connecting electricity. - Please feel free to reach back out if you have any additional questions about this installation. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the part number for the baskets? How can I get more?

Asked 5 years ago by Anonymous.

• A:Answer Hi there! Thanks for reaching out to us. We found that the part number for the baskets for this unit are WR21X21281. You can find and purchase them online at this link: https://www.geapplianceparts.com/store/parts/spec/WR21X21281 We hope this helps! Emily@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhy can I not order this freezer for my zip code?

Asked 5 years ago by Anonymous.

Q: QuestionI’m trying to figure out what kind of backup battery/generator I would need for this unit. Can you tell me the relevant specifications? Ie...kilowatts, etc...

Asked 5 years ago by BB.

• A:Answer Hello BB, Thank you for reaching out to us regarding your interest in this GE chest freezer. This is a great question and we are happy to help. The running amps for this unit is 1.35. We do recommend multiplying that by 2 to account for the momentary surge when the compressor kicks on. You take that figure and multiply it by the voltage (120) to arrive at wattage (volts x amps = watts). We hope this helps, feel free to reach out again with any other questions you may have. Have a great day!-Avery@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan I use a heavy duty extension cord with this appliance?

Asked 5 years ago by Anonymous.

• A:Answer Hello and thank you for reaching out about this freezer. The unit should be plugged directly into a 3-prong outlet. An extension cord should not be used when installing. We apologize for the inconvenience. Keep in touch! - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI see the capacity is 10.6 cu. ft. , but what are the actual interior dimensions of the freezer?

Asked 5 years ago by Gary.

• A:Answer Hi Gary - Thank you for the excellent question. We would love to share more about this outstanding freezer. The interior of this model is 43" wide by 18" deep by 25" height. We hope this helps! Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionHow long does this keep items frozen in times of a power outage?

Asked 5 years ago by Anonymous.

• A:Answer Hello and thank you for the excellent freezer. We are always happy to provide more information about this spectacular freezer. It is difficult to provide a specific amount of time items will stay frozen without power as this will depend on many factors. If the unit is full of frozen goods and the door is left closed as much as possible, the items could stay frozen for up to 2 days. If the freezer is only half full, the food could start thawing in 12 hours or less depending on the opening of the door. If you suspect the power will be out for an extended amount of time, we suggest adding bags of ice to the cabinet. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: Questionis it equipped to be leveled?

Asked 5 years ago by mari.

• A:Answer Hello mari - Thank you for the excellent question on this amazing freezer. All four feet on the appliance are adjustable so that the freezer can be leveled properly. Keep in touch! - JB

  Answered 5 years ago by GE Answers

  
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Q: QuestionCan this item be stored and used outside (in southern California -mild weather ) with a cover ?

Asked 5 years ago by Outdoor.

• A:Answer Hi Outdoor. Thanks for reaching out to us. We would not recommend installing this unit outdoors. You should not install the freezer in a location where it will be exposed to rain or direct sunlight. More information on installation location can be found on page 8 of your Owner's Manual. We hope that this helps and that you're staying safe and healthy.

  Answered 5 years ago by GE Answers

  
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Q: QuestionHello, we purchased a GE® 10.6 Cu. Ft. Chest Freezer, Model # FCM11PH. Where does the water drain while the freezer is defrosting? (RE: upfront defrost water drain - Conveniently located to easily drain water during defrosting)

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for choosing GE! Chest models have a defrost water drain at the front. Remove the defrost drain cap from the outside and the drain plug inside the cabinet. Place a pan under the drain and sponge excess water from the bottom of the freezer as it collects to prevent overflowing. Here's the link to the Use and Care Manual provided on bestbuy.com: https://files.bbystatic.com/zMjcR68SkWJkrxuK7Q5B4A%3D%3D/e6e948a2-da49-45af-884d-01ab387d0a95.pdf - Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes it have a defrost drain?

Asked 6 years ago by Thanksalot.

• A:Answer Hi Thanksalot - FCM11PHWW has a defrost water drain. We suggest viewing the Use and Care Manual for defrosting instructions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000422.pdf - Thanks for choosing GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionHow can I tell how cold the temp is inside?

Asked 6 years ago by Tempreading.

• A:Answer Hi Tempreading - Thanks for choosing GE! The correct operating temperature of chest and upright freezers, including smaller, compact models is -5 to +5 degrees Fahrenheit. In order to take the temperature of solid food, place a thermometer between frozen packages or in some ice cream for at least twenty-four (24) hours. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionAre any deep freezers available ?

Asked 6 years ago by RSB.

Q: QuestionIs this freezer frost free?

Asked 6 years ago by Tommy.

• A:Answer Hi Tommy - GE Chest Freezers, including Model FCM11PHWW, are not frost-free. GE Upright Freezers are frost-free. Check out GE® 14.1 Cu. Ft. Frost-Free Upright Freezer FUF14SMRWW (wire shelves) and FUF14DLRWW (glass shelves). Thanks for considering GE! Sue

  Answered 6 years ago by GE Answers

  
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Q: Questiondoes freezer have baskets for food items ?

Asked 6 years ago by anteelinda.

• A:Answer Hi anteelinda - Yes, the freezer is equipped with 3 lift-out, sliding bulk storage baskets. These offer flexibility to organize and store favorite foods for quick, easy access. We're excited to hear of your interest in GE! Keep in touch. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionWhat are Inside Dimensions of the freezer compartment?

Asked 6 years ago by Bob.

• A:Answer Hello Bob - We appreciate your interest in the chest freezer FCM11PHWW and we are happy to help! This model dimensions are below: Interior: 43" W x 18" D x 25" H. Compressor "Hump" inside: 9" W x 18" D x 9" H. Thanks for checking! Olga

  Answered 6 years ago by GE Answers

  
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Q: QuestionI'm really interested in getting this but a lot of review say there's not a back to this. Does the back come with it? And if not how do you get one?

Asked 6 years ago by Susan.

• A:Answer Hi Susan - Thanks for your interest in GE! Some upright and chest freezers do not come with a rear cover plate where the power cord comes out, even though the case may have holes where screws could go. This is part of the design, therefore a cover plate cannot be added to these models. We’d love to have you in the family. Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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Q: QuestionGE 10.6 cu Chest Freezer: Can you tell me if this is 'Garage Ready' ?

Asked 6 years ago by Tess.

• A:Answer Hello Tess - We appreciate your interest in the GE® ENERGY STAR® 10.6 Cu. Ft. Manual Defrost Chest Freezer FCM11PHWW and we are happy to help! Yes, this model is garage ready. Thanks for checking! Olga

  Answered 6 years ago by GE Answers

  
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