A:AnswerHello Cap - this is Nancy at GE Appliances and we are happy to help you. Yes, it is also normal to see water in the detergent dispenser after the cycle. You may want to use an extra rinse cycle to see if this lessens the amount. Also, you may want to clean the dispenser drawer per the Owners Manual. We hope this helps!
A:AnswerHi Mike- If you are trying to access the pump filter for cleaning, we suggest to view the following link - CLEANING A FRONT LOAD WASHER PUMP FILTER: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16687 - Or, view page 10 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - If you are needing to remove the front of the washer or control panel, service is recommended - GE Appliance Service 1-800-GECares (1-800-432-2737). Keep in touch at 1-800-626-2005 or GEAppliances.com - SUE@GEA
A:AnswerHi Paul- Thanks for choosing GE! If the washer is level, an unbalanced load can also cause this situation. Redistribute clothes and run Drain & Spin. Increase load size if washing small load containing heavy and light items. You may want to consider Washer/Dryer Anti-Vibration Pads - Contains 4 pads - WX17X10001CA. Play Video: https://www.youtube.com/embed/3Riz-kOvdlk?rel=0 - Bring peace and quiet to the laundry room with pads that help reduce washer noise and vibrations without scratching floors. Purchase online: https://www.geapplianceparts.com/store/parts/spec/WX17X10001CA - Thanks for reaching out to us. Keep in touch! SUE@GEA
A:AnswerHi - Thanks for choosing GE! We are sorry to hear your washer does not drain/spin and happy to provide assistance. The washer pump filter may be clogged. Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. Open the door on the bottom right of the front of the unit. Twist the small white cap counterclockwise a quarter turn and unhook the small rubber hose. Pull the hose out of the hole and remove the white drain hose plug above a small
pan to capture any water that may drain. Drain the excess water. Replace. Unscrew the pump filter. Rinse. Replace. Close the access door (See page 10 of the Owner's Manual). View additional troubleshooting tips on pages 19-21 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90369-4.pdf - A qualified service technician is required for an accurate diagnosis. If you need further assistance, we encourage you to contact GE Appliance Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We hope the tips are helpful. Keep in touch! SUE@GEA
A:AnswerHi Rich- Pedestals are not available for models WCVH4800KWW and DCVH480EKWW. Optional Stacking Kit GE24STACK is sold separately. Thanks for considering GE! SUEatGEA
A:AnswerThe GE does have a heating element, but I believe it only turns on when you use the "sterilize" cycle (not sure of the exact name) to heat the water more than the temperature that comes from the Hot tap. I'm not sure if you can only connect to a cold water tap and then heat the water for each load.
A:AnswerHello Ken,
Thank you for your question. I am happy to help. The height of this model is 33 5/16. I hope this is helpful. Lisa from GE Appliances.
A:AnswerHi Pammy- Thanks for choosing GE! We are sorry to hear of this unfortunate experience and know you must be disappointed. Yes, WCVH4800KWW and WCVH4800K2WW are the same. When the model is manufactured, the extra number (2) is placed on the appliance rating plate and product registration card. This number is used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, this is used as an identifier for the specific appliance. Thanks for reaching out to us. Keep in touch! SUEatGEA
A:AnswerI had to read the manual link you posted (thanks) to interpret your answer - so "The end of cycle signal is part of the machine operation" translates as "it's an audible beep, and the signal button/light is actually a mute switch/mute indicator". :-)
A:AnswerHi Albert- This is Sue at GE Appliances. Thanks for viewing! The matching GE® 4.0 Cu. Ft. Capacity Electric Dryer DCVH480EKWW is not available in gas. We also offer GE Unitized Spacemaker® 2.0 DOE cu. ft. Washer and 4.4 cu. ft. Gas Dryer GUD24GSSJWW. Check out the Quick Specs for all product dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=gud24essj_24gssj_c3.pdf - Keep in touch!
A:AnswerHi Tomtom- This is Sue at GE Appliances. Thanks for considering our GE® 2.2 DOE CU. FT. FRONTLOAD WASHER WCVH4800KWW! Approximate Dimensions are as follows: (HxWxD) 33 5/16 in x 23 1/2 in x 26 5/8 in. We suggest to view the Quick Specs at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=360422_wcvh4800k_4815k_c3.pdf - Also, check out matching GE® 4.0 CU.FT. CAPACITY ELECTRIC DRYER DCVH480EKWW (Approx. Dimensions (HxWxD)
33 3/8 in x 23 1/2 in x 25 11/16 in). View the Quick Specs at this link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=360423_dcvh480_485ek_r4.pdf - Optional Stacking Kit GE24STACK (sold separately). We hope this is helpful. Keep in touch!
A:AnswerHi Megan- This is Sue at GE Appliances. Thanks for considering our GE® 2.2 DOE CU. FT. FRONTLOAD WASHER WCVH4800KWW. Overall Height is 33 5/16 in so will fit under a standard 36" countertop (Approx. Dimensions (HxWxD) 33 5/16 in x 23 1/2 in x 26 5/8 in). Also, minimum 3" clearance in the rear is required. We suggest to view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=360422_wcvh4800k_4815k_c3.pdf - The matching dryer is GE® 4.0 CU.FT. CAPACITY ELECTRIC DRYER DCVH480EKWW. View the Quick Specs for details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=360423_dcvh480_485ek_r4.pdf - We hope this is helpful. Keep in touch!
A:AnswerHi Beth- This is Sue at GE Appliances. Thanks for viewing! Yes, the washer features Basket Clean (Tub Clean) option. Use the Basket Clean cycle and 1 cup of bleach or a commercially available product manufactured for this purpose. We recommend Tide Washing Machine Cleaner or Glisten Washer Magic (WX10X10208) for best results. Purchase online: https://www.geapplianceparts.com/store/parts/spec/WX10X10208 - Also, check out matching GE® 4.0 CU.FT. CAPACITY ELECTRIC DRYER DCVH480EKWW. We hope this is helpful. Keep in touch!
