Questions & Answers

Q: QuestionI currently have a GE wall oven Model JT3000EJ4ES (slate). It’s NOT repairable. I need to find a similar REPLACEMENT in slate. Pls give me all GE slate options along w/dimensions for my current oven is? Need asap. Thx, Jenny

Asked 3 years ago by Jen.

Q: QuestionNeed to replace a built in Model JKS10D P1BB

Asked 3 years ago by Bulldog.

• A:Answer Hello - after checking the specifications for the model you listed and the single ovens that are part of our catalog, we can confirm that a suitable replacement would be our model #JKS3000SNSS. You can learn more about this model here: https://www.bestbuy.com/site/ge-27-built-in-single-electric-wall-oven-stainless-steel/6337326.p?skuId=6337326 -- We hope this was helpful and please reach out to us on social media if any other questions or concerns come up. Have a great one. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWill this Owen fit where a GE model JTP20S0F3SS is currently installed?

Asked 3 years ago by William.

• A:Answer Thank you for asking this great question! This oven has slightly larger dimensions than your current unit. We highly recommend measuring your cutout to ensure there is enough room for a larger unit. We hope this helps; however, if you need additional assistance, please know that you can always reach out to us. All the best – Matthew@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionI own a GE 30-in Self-Cleaning Single Electric Wall Oven; Model #JTS3000SNSS. My oven made the sound when a button is pushed or it's finished pre-heating with the oven off.

Asked 3 years ago by jeterburger.

• A:Answer This oven makes a "ding" sound when any of the buttons are pushed. It also makes the "ding" or some variation when ready or in timer mode.

  Answered 3 years ago by Dishearted1Verified Purchase

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Q: QuestionHow long is the conduit on JTS3000SNSS oven

Asked 3 years ago by JerryB.

• A:Answer Greetings, This is a great question to ask! Ovens come equipped with a 40” or 54” long conduit (armored flex cable) to "hard wire" the appliance in. As of 2020, all 30” and 27” wall oven conduits are 48” long now. You will need to check the serial number to determine when the oven was manufactured. If you have any additional questions, please let us know. Have a swell day! Mike@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionIs this oven hard wired to the wall box or is it a plug in?

Asked 3 years ago by Larry.

• A:Answer In order to meet NEC requirements this oven can only be installed hard wired to an approved electrical box. If installed as per instructions the wiring (in flex conduit) will reach the connection box if the box is installed near the top of the installation space on the right side.

  Answered 3 years ago by Dishearted1

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Q: QuestionHave had this GE wall oven for 5 years. Has anybody had problems with oven holding temperature? I have noticed that my baking is taking longer and longer to cook and when I have to increase temperature it can be more than 50 degrees lower than set.

Asked 3 years ago by Jansc.

• A:Answer Hi - we're happy to assist with this concern regarding your wall oven! There are certain factors that can affect the performance of your oven and you can try the following troubleshooting tips to try and correct this issue: *Make sure that the heat is not escaping the oven by properly closing the door, checking the gasket for rips or tears and double checking that your racks are not backwards. *Check the position of the pans inside the oven and make sure there is at least 1-2" of separation between pans and sides of the oven cavity. You can learn more about troubleshooting by looking up the article "RANGE & WALL OVEN - OVEN TEMPERATURE IS NOT CORRECT" online. -- There might also be instances in which the oven elements will cycle on and off to maintain the desired temperature you set for the oven. When the oven temperature has dropped below the set temperature, the oven cycles on again to provide heat. The oven will cycle off again once the temperature is higher than the set temperature. -- If you the information above isn't helpful, we strongly recommend scheduling a service appointment. You can do so by calling us at: 1-800-432-2737. -- We hope this was insightful. Have a great day. - Pablo@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWould the grey built in microwave with stainless ring match the finishes of this wall oven? We are looking to pair this oven with GE Profile GE Profile - 2.2 Cu. Ft. Built-In Microwave - Gray Model:PEB7227ANDDSKU:6337997.

Asked 3 years ago by WorkFridge.

• A:Answer Hello. Thanks for reaching out! The stainless steel trim kits that are compatible with model PEB7227ANDD will match the stainless steel finish of this oven. The trim kit model numbers are: JX7227SLSS and JX7230SLSS. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionWish to replace 1992 GE 30" wall oven JTP10GP 3BG with this new GE 30" JTS3000SNSS. Will this new oven fit in the old undercounter cutout?

Asked 4 years ago by Cathy.

• A:Answer Hello- Thank you for your loyalty to our GE Appliances brand. We are happy to help! JTP10GP--30 - 30 1/8"W x 28 1/8"H x 23 3/4"D The new model is 28 5/8 H x 29 3/4 W x 26 3/4 D. The new model is approximately 1/2 inch larger in height so there may be a need to modify your cutout. We do still have the FIT GUARANTEE if there is any modifications needed, we will reimburse you up to $300.00. Please be sure to take before, during and after photos. Here's a link that will explain. https://products.geappliances.com/appliance/gea-support-search-content?contentId=19629&_ga=2.209312983.437398407.1649089832-811285267.1648486583 If you have any additional questions, please let us know. We are always happy to help! Joyce@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe door of my GE built in range cannot get closed

Asked 4 years ago by GE.

• A:Answer Hey there, and thanks for letting us know about this situation. We hate to hear you’ve having an issue with the door not closing; we know how frustrating that must be. Have you checked whether there are any obstructions around or near the door that might be preventing it from closing all the way? Any racks or other objects sticking out could possibly prevent it from closing completely. If there are no obvious obstructions, we do have instructions for both removing and replacing the oven door on page 15 of the Use and Care manual; going through that process may help resolve and/or make clear where the issue is. (The manual can be viewed on our GE website when you look up the model number, go to the product page, and click the 'Owner Support' option under the appliance picture.) If you try that process, please use caution around the gasket. It’s essential for a good seal/oven safety, and care should be taken not to rub, damage or move it. If you’re unable to resolve this door issue, our Service Department is available at 1-800-432-2737; a technician would be glad to examine the door. We hope this concern is resolved for you soon, so you can enjoy your unit without further inconvenience. If you have any other concerns or questions, we are happy to help any time. All the best! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionDo you charge a delivery fee?Installation fee? I believe from previous answers, the disposal fee is $20. thanks!

Asked 4 years ago by Gary.

• A:Answer I picked mine up

  Answered 3 years ago by PopsIronmanVerified Purchase

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Q: QuestionCan this be placed under a counter ? I would have a induction cooktop on top

Asked 4 years ago by Kathy.

• A:Answer Hello there - great question! Yes, but these ovens are only approved to be installed under the specific models as labeled on the unit. We encourage you to check out the cooktop's installation instructions to see if it can be installed above a wall oven. You'll see a diagram of the location requirements for this combination on page 2 of the quick specs: https://files.bbystatic.com/kmbNowoNqCK%2B6ZIE4vKmOA%3D%3D/1213d095-74ef-4766-942f-65e0fd41569f.pdf and in more detail on page 2 of the installation instructions (linked on our website). We hope this is helpful. Connect with us again if you have questions moving forward. All the best, Kelsey@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionWe have an older GE #JTP15 built-in electric oven and would like to replace it with the GE #JTS3000DNWW model. Would this be an easy install with no modifications required? Thanks!

Asked 4 years ago by Burgee.

• A:Answer This is a great question and we would be happy to help! In order for us to properly determine how well this wall oven will fit into your existing space, we will need the full model number of your current range, not just the partial model number. Whenever you have a chance, please reach out to us on social media so we can get to the bottom of this for you. We look forward to hearing back from you soon! -Chris@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionI own a GE 30 in. built in wall oven JTP20WFWW and want to replace it with model JTS3000SNSS. When I pull out the existing oven, will the new oven slide in PERFECTALLY, that is will the electric hook up work and will the physical connection work . Thanks

Asked 4 years ago by Glen.

• A:Answer Mine fits really good, but not sure what the oven was that I replaced. I hope this helps

  Answered 4 years ago by LarryVerified Purchase

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Q: QuestionWill the GE model JT3000SNSS fit in the void where my current GE Profile wall oven, model PT916M3SS is installed?

Asked 4 years ago by BillS.

• A:Answer Yes

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWill this oven fit in the "hole" for my previous GE oven model # JTP25S0H6SS

Asked 4 years ago by OvenReplacementFit.

• A:Answer Hello there, this is an excellent question and we'll be happy to assist you. The cutout dimensions for your oven are as followed: 27-1/4'' - 27-5/16'' H x 28-1/2'' - 28-5/8'' W x 23-1/2" D. With that said, we're pleased to let you know that model JTS3000SNSS matches these cutout dimensions so it should make a great fit! In addition, we offer a Fit Guarantee for this oven that would help cover costs if any changes needed to be made. If you have any more questions about this new oven, please reach out to us on social media at any time. We're wishing you the best and we appreciate your loyalty to us. - Guy@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionThe racks inside the oven fit very tight. It's very difficult to slide the racks out and they scrape the side of the oven. Is this normal?

Asked 4 years ago by gmd.

• A:Answer Unfortunately, it is normal. New GE 30" double oven installed this weekend. Racks have to be forced in, and scratched the crap out of the sides. I've contacted them and asked for new racks and/or to compensate me for devaluing the oven before its even been used.

  Answered 6 months ago by Steve

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Q: QuestionPlease help... After my GE wall oven (1 yr Old) reached 350,degrees, I opened the oven door, and did notice fan slowing down. However, I put on oven light, and fan is NOT going around while something is baking?? Is this normal???

Asked 4 years ago by devi.

• A:Answer Hey there, and thanks for taking the time to reach out to us. We hate to hear you are unsure whether the fan in your wall oven is functioning normally, and know that would be a concern. The fan will turn on and off during the cooking cycle, depending on the cooking mode that has been selected. Both the fan and the heating elements are run at certain times to create the optimal heat distribution for an even bake performance. The fan and heating elements will also shut off when the door is opened. What you are seeing is therefore likely normal, but if you think the fan is functioning in an unusual way or your food is being negatively impacted, our service department is available at 1-800-432-2737. We hope this information helps to clarify the matter, and are available for any other questions or concerns. Best wishes! -Sarah@GEA

  Answered 4 years ago by GE Answers

  
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Q: QuestionCan this oven be installed under counter, below a gas cooktop? I want to replace the oven that presently is installed under my cook top.

Asked 4 years ago by Eyelady.

• A:Answer Hello there, This is a good question! This wall oven can be installed under a gas cooktop. Please check the label on top of the oven for approved models. Thanks for reaching out. Take care! Mike@GEA

  Answered 4 years ago by GE Answers

  
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