Questions & Answers

Q: QuestionWhat is the power source - electric or gas?

• A:Answer The power source for this GE 30" Electric Built In Cooktop is electric. This information is explicitly stated in the product specifications section of the provided context.

Q: QuestionIs this cooktop compatible with my existing 30-inch cutout, or will modifications be needed?

• A:Answer This GE cooktop ensures a perfect fit for your existing 30-inch cutout, eliminating the need for modifications. GE Appliances guarantees this compatibility and will even cover up to $100 for any necessary modifications.

Q: QuestionWhat is the manufacturer's warranty coverage for both labor and parts?

• A:Answer The manufacturer's warranty coverage for labor and parts for the GE 30" Electric Built-In Cooktop (model number JEP5030STSS) is 1 year for both labor and parts.

Q: QuestionWhat are the dimensions (height, depth, and width) of this cooktop?

• A:Answer The dimensions of the GE 30" Electric Built In Cooktop are as follows: - Height: 3 1/4 inches - Depth: 21 1/2 inches - Width: 29 7/8 inches

Q: QuestionWhere are the controls located - on the front or the top of the cooktop?

• A:Answer The controls for the GE 30" Electric Built In Cooktop are located on the top of the cooktop. This information is found in the product specifications section, where it states "Control Location: Top".

Q: QuestionWhat is the cutout dimensions on this cooktop

Asked 9 months ago by Gina.

• A:Answer This model requires a cutout width between 28-1/2" to 28-5/8". It requires a cutout depth of 19-5/8" to 19-3/4". For more helpful dimensions, check out the Specification Sheet, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionWhat are the sizes of the burners?

Asked 1 month ago by Anonymous.

• A:Answer The burner sizes are listed as follows: Center: 9"/6" 3100W Dual Ring Power Boil Left Front: 7" 1500W Left Rear: 7" 1500W (Keep Warm) Right Front: 8"/5" 2200W Dual-ring Right Rear: 6" 1200W (Melt) Jill@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionThe light indicating that the burner is hot does not turn off at any time,What can I do?

Asked 3 months ago by DAVIDR.

• A:Answer We certainly want to help with the issue you're having with the Hot Surface indicator. We recommend disconnecting the appliance from power for a couple of minutes before reconnecting; this resets the electrical components and can often resolve an issue. If the indicator still won't go off, even when the appliance hasn't been in use for 30 minutes to an hour, Bodewell (GE Appliances' team of appliance care experts) can be reached at 833-426-3393. A technician can certainly examine the cooktop for any issues. -Sarah@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionWhat electric current supply is needed

Asked 3 months ago by Interestedcustomer.

• A:Answer The JEP5030DTBB requires a 208 or 240V electrical connection depending on your local code and a 40 amp circuit breaker size. We recommend you have the electrical wiring and hookup of your cooktop connected by a qualified electrician -Don@GEAppliances

  Answered 2 months ago by GE Answers

  
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Q: QuestionIs there a stainless steel trim kit available for this stovetop?

Asked 9 months ago by Tony.

• A:Answer This JEP5030DTBB cooktop is compatible with either trim kit JXTR32B (black) or JXTR32W (white). The trim kit is not available in a stainless steel finish. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionIs this cooktop hard wired or plug?

Asked 9 months ago by Bob.

• A:Answer All cooktops must be hard-wired (direct-wired) into an approved junction box. A plug and receptacle is not permitted on these products. For more information, see the Installation Instructions on the JEP5030DTBB product page of our GE Appliances website. Lauren@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionDo you need special cookware?

Asked 9 months ago by Anonymous.

• A:Answer We recommend using Stainless Steel, Aluminum, Copper Bottom, or Enamel (Painted On) Cast Iron for this cooktop. Thank you for confirming with us! -Kacie@GEAppliances

  Answered 9 months ago by GE Answers

  
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Q: QuestionCan this cooktop run on 30 amps?

Asked 1 year ago by Lolly.

• A:Answer Based on National Electrical Code, this cooktop is rated for installation on a 40 amp fuse or circuit breaker. We recommend you check your local electrical codes as they do prevail.

  Answered 1 year ago by GE Answers

  
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Q: QuestionWhat is the cutout size necessary for this cooktop? I need installation specs, not finished specs. Thank you

Asked 1 year ago by Jeff.

• A:Answer The countertop cutout requires 23-1/2” minimum flat countertop surface and 25” minimum total countertop depth. In addition, other clearances to front edge of the countertop must be considered. Before installing, consult installation instructions packed with product for current dimensional data which can be found on the website. (page 4)

  Answered 1 year ago by GE Answers

  
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Q: QuestionI want to replace my existing 30" cooktop with this one, but I also have a retractable downdraft behind it. Would both need to be replaced together?

Asked 1 year ago by KEAL.

• A:Answer You will need to ensure that your space meets the requirements for this cooktop. If your cabinet has enough space for both the cooktop and the downdraft behind it, it will work. You can view more on this in the Specification Guide on the product page.

  Answered 1 year ago by GE Answers

  
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Q: QuestionDo the knobs come off for cleaning?

Asked 1 year ago by Maggie.

• A:Answer Yes.

  Answered 1 year ago by DonaldJ

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Q: Questiondoes this cooktop need a special pots ?

Asked 1 year ago by meatloaf.

• A:Answer No.

  Answered 1 year ago by DonaldJVerified Purchase

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Q: QuestionWhat is the cut out measurements for this cooktop?

Asked 2 years ago by Hoho.

• A:Answer 28 & 11/16 W 19 & 1/2 D

  Answered 1 year ago by Anonymous

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