A:AnswerNot sure about the cord. The answer to using this model in an 800 square foot room is dependent on the difference between the humidity setting and the ambient humidity in the room. How often are you willing to empty the tank? And can you lift the full water tank easily to empty it as the larger units have larger tanks. These are questions to consider when choosing your size of unit.
A:AnswerHi Honey, thanks for reaching out! Yes, this unit does have the ability to drain using a garden hose should you like to do so. More information about draining options can be found on page 7 of your Owner's Manual. We hope that this helps! Stay safe. -Michael
A:AnswerThe handle of your dehumidifier should lie flat. Please ensure that there is nothing blocking the handle to prevent it from lying flat as it should. If this does not help, please take advantage of your one-year warranty. You can view the full details on this on page 11 of the Use and Care manual.
A:AnswerIf your dehumidifier is not working as it should, please ensure that the bucket is seated correctly and that the fuse and circuit breaker are not blown. If these tips do not help, please send us a private message on Facebook, Instagram, or X. We'd be happy to review this further.
A:AnswerHello, thank you for connecting with us. We would like to apologize for any inconvenience this unit has caused you. We understand that situations like this can be frustrating, and this is not the experience we desire our consumers to have. Please reach out to us on social media and we will be happy to assist you with this. Have a great day! -Matthew@GEA
A:AnswerI recommend turning to the instructions manual to reset your machine, or reach out to the manufacturer—they have a one year warranty for this product
A:AnswerHello. Thanks for reaching out! When the filter needs cleaning, the filter indicator light will glow to remind you to clean the filter. The dehumidifier automatically turns off when it has reach its preset water level or the bucket is full. We hope this helps, and if you have any additional questions, please reach out. We are happy to help!- Kianna@GEA
A:AnswerOh no, we hate to hear that your dehumidifier is not operating properly after receiving it and know how frustrating this is. This is not the experience we want for you and would love to help. In this case, we recommend you exchange it at your local Best Buy, per its warranty instructions on page 11 of the owner's manual, found on our website. We truly apologize for any frustration or inconvenience this may cause. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
A:AnswerHi there, we're sorry to hear you're having a hard time removing the bucket. We understand how this would be annoying and we're happy to help. If you place your hands on each side of the bucket and pull, it should slide out. If this continues to be an issue for you, we recommend looking into continuously draining this unit with a garden hose. If you have any other questions, please reach out to us on social media. All the best. - Guy@GEA
A:AnswerHello there - thank you so much for asking. This dehumidifier does carry the California Prop 65 claim.
Please keep in mind that the presence of a Proposition 65 warning does not necessarily mean the product is unsafe or poses a health risk. Over 800 chemicals are on this list, including wood dust, nickel (found in stainless steel), nicotine, and alcohol. Additionally, even inaccessible parts can cause the warning. We hope this information is insightful and if you need anything else, connect with us - we're always glad to help. All the best, Kelsey@GEA
