Questions & Answers

Q: QuestionI need to replace my GE Profile model # PVM1970SR1SS. Will this microwave fit in the same opening as the old one. If not, do you have some models that would.

Asked 5 years ago by Anonymous.

• A:Answer Yes, it will fit a 30 inch space

  Answered 4 years ago by LBIbabeVerified Purchase

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Q: QuestionStill no power to front door

Asked 5 years ago by Larry.

• A:Answer Hi Larry, thanks for reaching out to us. We're very sorry if your microwave is having power issues. We would not expect this for our customers so we're happy to help. We first suggest disconnecting power to the unit for 2-3 minutes to reset the controls. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). If your microwave was purchased less than a year ago you're covered under the warranty for a free service trip. We hope this helps. - Guy@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionHi, Can I turn the "when done" beep on and off as needed?? Thanks so much......

Asked 5 years ago by canman.

• A:Answer Hi canman - Thanks for reaching out to us! We truly appreciate your interest in this over-the-range sensor microwave and are happy to help you with this. If you are referring to the cooking complete reminder that displays "Food is ready" on the screen, this will beep once a minute until you either open the oven door or press the Cancel/Off button and cannot be turned off. - If you are referring to the Cook Time or Timer beeper in general, you cannot turn the beeper off, but you can adjust the volume as directed on page 24 of the Use and Care Manual. Please feel free to reach out to us if you have any additional questions about this microwave or using it in the future. We are always happy to help! -Eliza@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI am replacing a GE Spacemaker JVM1441SH03. Is the mounting the same?

Asked 5 years ago by Anonymous.

• A:Answer No the mounting frame plate is different.

  Answered 5 years ago by Jeff123Verified Purchase

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Q: QuestionHow do I program 1/2 strength?

Asked 5 years ago by miriam.

• A:Answer Hello Miriam - Thank you for your question; we are glad to assist. You will need to change the power level to 5. Please visit the following link to view the instructions provided on page 20 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40756-2.pdf We hope this helps. Olga@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionCAN I SET 2 COOKING INSTRUCTIONS FOR THE SAME DISH? FOR EX., 8 MINUTES ON HIGH AND THEN 5 MINUTES ON MEDIUM.

Asked 5 years ago by MARI.

• A:Answer Hello Mari - We appreciate the curiosity in this talented microwave. There is not a mode to change power levels in the middle of a cycle. This can be done manually while cooking. Please let us know if you have any more questions. - John@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionWhat is the recommended height between the range top and the underside of the microwave? Will 16” be adequate?

Asked 5 years ago by Timothy.

• A:Answer Hello Timothy, thank you for your question! The bottom edge of cabinet needs to be 30" or more from the cooking surface. As long as this dimension is met, you will meet the proper installation requirements. We hope this helps! Please let us know if you have any additional questions. You can reach out to us further at the “Contact Us” link on our website. – CV

  Answered 5 years ago by GE Answers

  
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Q: QuestionI just installed the pvm9005sjss over my new dual fuel range Model: P2B940SEJSS. The range control area has a matte finish. But the mic has a shiny finish over the control pad. Is this correct or do I need to remove a plastic film from microwave?

Asked 5 years ago by Coolnewkitchen.

• A:Answer Hi there! Congrats on your new microwave and range! We're sure that you're going to love them both! Many microwaves come with protective film on the outside of the door and around the control panel. There may also be blue tape on the inside the door around the window that should be removed as well. We hope that this is helpful and that you're staying safe! If you have any other questions or concerns about your new appliances, feel free to send us an email or reach out to us on social media. All the best! -Michae@GEA

  Answered 5 years ago by GE Answers

  
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Q: QuestionI want to replace my current microwave. It is mounted through 2 screws on the top (through a cabinet bottom). How does this system mount?

Asked 5 years ago by Anonymous.

• A:Answer Hello, The top mount has 3 screws for installation. Additionally we had a previous GE microwave and had hoped to use the existing wall bracket but this microwave was slightly taller then the out going one so we had to install the new bracket which sits lower on the wall due to height difference.

  Answered 5 years ago by WheninRomeVerified Purchase

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Q: Questionare the controls under glass or plastic, tx

Asked 5 years ago by babs.

• A:Answer Hello, thank you for your question! The controls for this microwave are located on the door. We hope this helps! Please let us know if you have any additional questions. – CV

  Answered 5 years ago by GE Answers

  
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Q: QuestionThe replace filter light came on. What do I do?

Asked 5 years ago by STELLA.

• A:Answer Hi Stella, thanks for reaching out! If your replace filter light has come on, it would be time to replace your charcoal filter in your microwave. The red LED indicator will light every 6 months as a reminder to replace the charcoal filter. After replacing the charcoal filters, Hold the Reset Filter for 3 seconds to turn off the Red LED indicator. The charcoal filter that you would need for your unit is as follows: WB02X11550. We hope that this helps! Stay safe. -Michael

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes this have express buttons, press 1 and you get 1 minute without pressing any other buttons, press 2 two minutes, etc? Best Buy: Please add express start as a feature to filter!

Asked 5 years ago by mlml.

This question was asked about the related product: GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

• A:Answer Yes it does do that. It also will do 30 seconds with one touch if you hit the "Add 30 seconds" button.

  Answered 5 years ago by MarkGB

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Q: QuestionDo you have a microwave that opens to the right or opens line an oven.

Asked 5 years ago by Sheila.

This question was asked about the related product: GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel

• A:Answer Mine opens from the right.

  Answered 5 years ago by JoJo11Verified Purchase

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Q: QuestionI need to replace my old OTR GE microwave JVM7195RFSS with specifications W 29.75 x D 15.5 x H 16.5 Will this GE profile microwave PVM9005SJSS work in the same space with specifications W 29 15/16 x D 16.5/32 x H 17 5/16h

Asked 5 years ago by phillyguy.

• A:Answer Hi phillyguy - Thanks for reaching out to us! We are sorry to hear your GE microwave model JVM7195RFSS needs replacing and apologize for any inconvenience this has caused. All GE 30" over-the-range microwaves are approximately the same width, and are designed to fit into a standard 30" wide x 11 1/2"-12" deep (min.) cabinet opening. Therefore, any of our 30" over-the-range models will work as a replacement for an existing 30" over-the-range model. If you have a tile backsplash on the wall under the microwave, modifications may be required since this model is 17 5/16"H. We suggest viewing the Quick Specs at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PVM9005SJ_c3.pdf - We appreciate your loyalty! Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWe have a GE oven and this unit matches the style and color. Can we use this as a built-in microwave to put above it? What type of trim kit would we need? There is plenty of ventilation space behind. Will the door fully open?

Asked 5 years ago by MrBill.

• A:Answer Hi MrBill - Thanks for your interest in GE Profile Model PVM9005SJSS! This over-the-range microwave is not designed or approved for installation in a cabinet above a wall oven. We suggest our GE Profile™ 2.2 Cu. Ft. Built-In Sensor Microwave Oven Model #: PEB7227ANDD. This model is compatible with 27" Trim Kit JX7227SLSS (Stainless steel) and 30" Trim Kit JX7230SLSS (Stainless steel), sold separately. We suggest viewing the Quick Specs document at the following link for cabinet dimensions: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=PEB7227ANDD_C2_18.pdf - If you have any additional questions, do not hesitate to ask, we are also happy to help at GEAppliances.com! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionDoes it have convection option?

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for your interest in GE Profile! Model PVM9005SJS does not have convection option. We suggest GE Profile™ 1.7 Cu. Ft. Convection Over-the-Range Microwave Oven Model #: PVM9179SKSS. Keep in touch! Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionWHAT TRIM KIT WILL FIT FOR THE JVM9005 SJSS FOR A WALL CABINET THAT IS 33" OUTSIDE MEASUREMENT. OPENING IS 27" WIDE X 18" TALL

Asked 5 years ago by Anonymous.

• A:Answer Hi - GE Profile Series Over-the-Range Microwave Model PVM9005SJSS is not compatible with a trim kit. This model is not designed for installation in a wall cabinet. This microwave is equipped with cooktop lighting and exhaust fan underneath for use over a range or cooktop. We suggest viewing page 8 of the Installation Guide at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40755-1.PDF - Select microwaves are "built-in ready" - BUILT IN MICROWAVE OVENS: https://www.geappliances.com/ge-appliances/kitchen/microwaves/built-in-microwave-ovens/ - Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the keypad backlit?

Asked 5 years ago by MikeD.

• A:Answer Hi MikeD - The keypad is not backlit. Keep in touch at GEAppliances.com. Sue

  Answered 5 years ago by GE Answers

  
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Q: QuestionIs the outside of this microwave scratch resistant? I am returning a new Samsung because the control panel scratched so easily it was horrible. I am hoping this GE can be cleaned without scratching.

Asked 6 years ago by Ibuystuff.

• A:Answer Hi Ibuystuff - Thanks for considering GE Profile™ Over-the-Range Sensor Microwave Oven PVM9005SJSS! While the control panel is not scratch proof, we suggest cleaning the control panel, wipe with a clean, damp cloth and dry thoroughly. Do not use cleaning sprays, large amounts of soap and water, abrasive or sharp objects on the panel as they can damage it. Some paper towels can also scratch the control panel. See page 29 of the Use and Care Manual- How to Clean the Outside: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40756-2.pdf - Also, check out the following link- MICROWAVE CLEANING RECOMMENDATIONS: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17377 - Keep in touch at GEAppliances.com. Sue

  Answered 6 years ago by GE Answers

  
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