Questions & Answers

Q: QuestionI just set up today and it made a full bin from the water put in the reservoir. The side bin is filled but now there is a message to add water. Why is the bin water not filling the machine? Correct hose is connected. How do you remove air bubble?

Asked 4 years ago by Jenny.

• A:Answer I did the same thing...unfortunately, you have to follow the directions. If you don’t bleed the lines of air, it does that. Once I ran water thru the lines, it has worked like a dream.

  Answered 4 years ago by jmm6026Verified Purchase

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Q: QuestionLooking for the side tank for my opal

Asked 4 years ago by Renny.

• A:Answer I looked into this when deciding, and couldn’t find it separately, even on the GE site. So I paid extra for the side tank. Good luck though.

  Answered 4 years ago by MrFreeze

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Q: QuestionI have this model & can not remember how often the water filter needs replaced and can't find my book - can someone help me.

Asked 4 years ago by kirfarm.

• A:Answer Depending on your water we replace our filter every other month when we do a deep detail cleaning

  Answered 4 years ago by RTH980

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Q: QuestionHow long is the warranty on this?

Asked 4 years ago by Vicntom.

• A:Answer Says in the specifications 1 year parts and labor

  Answered 4 years ago by YEPs

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Q: Questionwater sources

Asked 1 month ago by MarcoC.

This question was asked about the related product: GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Stainless Steel

• A:Answer The water used by the Opal to make the delicious crunchy ice you love is added by you as needed. -Vikki@GEAppliances

  Answered 1 month ago by GE Answers

  
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Q: QuestionOur Opal 2.0 was working fine, but was getting rather loud yesterday and it was time to clean and descale, so I did that. Now it will not make ice. Indicates it is making ice, but I am not hearing it kick on to do that- just water running into the tank

Asked 4 months ago by tink.

• A:Answer First, check that the ice bin is pushed all the way in place. You can also try to reset the Ice Maker by unplugging the unit for 3 to 4 hours. If those tips don’t help, search for the article titled “Opal Ice Maker - Not Making Ice, Water Well is Full (Models with no Round Button on the Front)” on our GE Appliances website in the Support tab for additional troubleshooting. If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances

  Answered 4 months ago by GE Answers

  
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Q: QuestionDoes the Opal profile keep the ice chilled or does it just melt in the machine

Asked 10 months ago by Anonymous.

• A:Answer Buy something else, THEY DO NOT CARE!!! This product is a pile of crap!

  Answered 5 months ago by FFJohn7Verified Purchase

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Q: Questiondoes it hook up to a water line

Asked 1 year ago by Anonymous.

• A:Answer No.

  Answered 1 year ago by BubbaVerified Purchase

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Q: QuestionIs the ice maker loud? Don’t want to buy if it is very loud.

Asked 1 year ago by Anonymous.

• A:Answer I can hear it in the background but doesnt bother me

  Answered 1 year ago by LilyVerified Purchase

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Q: QuestionIs there a way to install a water line to a GE 2.0 so one does not have to keep filling up the side tank ?

Asked 1 year ago by Ron.

• A:Answer Yes but you have to buy the kit made for it

  Answered 11 months ago by DanielWVerified Purchase

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Q: QuestionDoes this machine keep the ice frozen or does it melt?

Asked 1 year ago by Chris.

• A:Answer It melts but keeps making ice once the ice melts

  Answered 1 year ago by Batmanhatesyou

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Q: QuestionIs R/O water about the equivalent to distilled water?

Asked 1 year ago by Bobcat27.

• A:Answer no

  Answered 11 months ago by DanielWVerified Purchase

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Q: QuestionHow quickly can it make ice.

Asked 1 year ago by Time.

• A:Answer It starts almost immediately, and accumulates in 30ish minutes. But, I just have it set on the app to be on between 5am-8pm. We’ve never run out.

  Answered 1 year ago by CindyL

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Q: QuestionDoes this ice machine make 3 different types of ice? It shows it does, but I can't figure out the settings.

Asked 1 year ago by Anonymous.

• A:Answer Only makes 1 type, nugget soft chew. Like sonic drive in.

  Answered 1 year ago by user797710

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Q: QuestionMy ge profile ice nuggets maker freezes after 1 minutes why???

Asked 1 year ago by Anonymous.

• A:Answer Check gearbox. Probably defective bearing.

  Answered 1 year ago by buyerbeware

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Q: QuestionI’ve had my ice make for over a year now. It started making really loud noises. Anyone else have this problem?

Asked 1 year ago by Noisy.

• A:Answer Yes. It seems to happen when the compressor freezes because the bin is full and it's still producing. I usually turn it off for 20 minutes to thaw, and the sound stops.

  Answered 1 year ago by VictoriaHVerified Purchase

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Q: QuestionWhat is the warranty it come with?

Asked 1 year ago by Anonymous.

• A:Answer 1yr manufactures warranty

  Answered 1 year ago by KennethC

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Q: QuestionDoes this ice machine make ice like Sonic pellet ice??

Asked 1 year ago by AK.

• A:Answer yes

  Answered 1 year ago by DarlaD

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Q: QuestionWhy not just buy your ice for a few dollars a bag?

Asked 1 year ago by Anonymous.

• A:Answer Hi - Thanks for reaching out to us. Our Profile Opal doesn't make just any old ice. It makes the delicious, soft chewy ice that many of us have grown to love. In the past, you had to stop at a local gas stations or mini-marts to buy the "good" ice. Not anymore. It can now be conveniently available twenty-four a day in the comfort of your own home. We appreciate you checking with us and hope you'll buy one for your home. All our best! Vikki@GEAppliances

  Answered 1 year ago by GE Answers

  
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