A:AnswerHi - Thank you so much for your interest in our wonderful Profile Washer/Dryer Combo unit. We are very excited to introduce this new model to our consumers as it is an innovative, well-thought-out machine. The sound level of the Combo during the wash cycle is comparable to any of our other frontload washers. That said, It is important that the unit be properly installed ensuring it is level and that the shipping bolts have been removed. In drying, the unit is quieter than standard dryers since the drum is insulated and there is no external venting. We hope you find this helpful and that you choose this great product for you and your family. All our best! Vikki@GEA
A:AnswerThere is an available 7 inch "Riser" item GFR0728PTDS. It cost a bit over $200.00. It does not come with the washer/dryer and it does not include a drawer that most pedestals have. It simply raises the washer 7 or so inches higher. I doubt that your LG pedestal will work unless it has the same exact footprint and mounting hardware as the GE. Any platform can be modified to work(if your a good engineer) but would probably void any manufacturer or Best Buy warranty and may create a safety issue.
A:AnswerYou can prevent build up by cleaning the mesh lint filter at least once after every 5th dry cycle. You can find more information on the article titled "GE Profile™ UltraFast Combo Washer/Dryer - Filter Cleaning" on the GE Appliances website.
A:AnswerIf you are looking for rebates from Best Buy, we recommend contacting them directly for the best assistance. They can be reached at 1-888-237-8289.
A:AnswerDo you clean the filter before each use?? There are 2 parts to the filter that require cleaning. The silk( nylon) filter and the foam filter is attached behind the silk - nylon filter
A:AnswerI would say about as well as any other washer unless there are some that have some sort of water softener incorporated - if calcification and minerals in the water is the concern.
A:AnswerYes, you can supply the Ultrafast combo unit with only the cold water hose connected. You should cap the hot water port on the Combo with either a valve cap or by hooking a hose to the other faucet but not turning that faucet on to prevent any minor dripping of water out of the back of the unit.
A:AnswerWe could not get ours to ANYTHING at all till we scanned the QR code, download the app, and go online. Then the machine downloaded the latest version of software. Then finally went to the next screen and let us proceed to setup and wash clothes.
A:AnswerYes! Especially when you connect the machine on your Wi-Fi through the app on a smart phone/mobile rated device such as a tablet or iPad. When you connect the machine you are opened to a wide range of options and notifications such as when the machine needs to be cleaned, when the detergent or fabric softener reservoirs are low, you can do custom programming for wash/dry cycles, and much more.
A:AnswerHi! The Combo does not have a PreSoak feature or cycle. There's a PreWash option which is an extra wash before the main wash. You can use that for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing. Hope this is helpful! -Michael@Profile
A:AnswerI've converted my house to primarily solar power and this heat pump combo fit the energy use case perfectly. I struggled with the decision because I LOVED my Samsung stackable front-loader (and hated to sell it), but the 220 dryer just couldn't stay. I found one of these combos new/still bolted & taped up/scratch&dent from a locally-owned appliance store that buys & resells Lowe's/HD delivery damage units--at a notable discount. This monster weighs over 300 pounds (with rubber feet???), but apparently the major stores haven't properly trained & equipped their delivery staff for the task. Mine suffered some battle scars before arriving at it's original intended destination (as a Christmas gift no less) and got justifiably rejected by the buyer. I managed to get it installed without further damage, but leveling/balancing the 4 feet was quite a challenge. App connection/software update was relatively painless. I also added brush weather stripping to the dryer filter to fix the well-documented blow-by issue (which GE also refuses to acknowledge). It definitely fits my energy requirement (about 2kWh/load) BUT... I too noticed the horrible smell after drying the very first load (before I brought it inside). Plastic/PVC smell is close, but add in wet dog, ammonia and maybe rotten cabbage. It's repulsive and GE's responses (on multiple sites) are utterly useless. The first (small) finished load of clothes smelled almost nauseating, so I rewashed and went WAY overboard with Biz detergent booster, scent crystals and dryer sheets--which did absolutely NOTHING. Somehow this thing destroys scent (when drying) and replaces it with this horrible humid odor. So I decided to go shock-and-awe. I washed/dried 10+ heavy (older) bath towels over and over, back-to-back but allowing for complete cool down and open ventilation in between cycles (open door, removed/cleaned filter). The odor intensity faded gradually and by the 10th cycle, it was borderline tolerable. I've used it for a few real loads since, but it's still best to hang dried clothes somewhere they can air out. I just ran an Affresh tablet/cleaning cycle, but that didn't really do anything. So basically, this thing apparently needs a fairly long, repeated cycle break-in period. Just don't do it with laundry you actually want to use for a while.
A:AnswerHi - We appreciate you reaching out to us. The 7" riser is approved for installation with our amazing Profile UltraFast Combo. We do not however, offer a pedestal approved for use with this unit. We hope you choose this innovative product for your home. Laundry day will change forever! Kind regards - Vikki@GEA
A:AnswerHi there - that’s a great question! If the combo is running, pressing Pause once will pause the cycle and unlock the door. It may take a few seconds for the door to unlock after pressing 'Pause'. You can simply press again to restart the cycle. -- Between the wash and dry cycles, the Combo has a "Wash Complete" feature that can be utilized through the SmartHQ app. An audible alert will sound when the wash portion of the cycle is complete and before proceeding to dry. This feature provides you the opportunity to check on the load, remove certain items, or add a dryer sheet before the drying portion of the cycle commences. We hope this helps in your decision making! All the best. Lauren@GEA
