A:AnswerHi Mikki, thank you for your interest in one of our products. To answer your question, no, all of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. This is an easy fix, since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks and connecting your device using AP mode. For more details, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
A:AnswerHi Mike, thank you for your inquiry about one of our products. To answer your question, yes, the batteries are replaceable and you can purchase them online or at Hardware stores near you. For more details, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 12:00 Midnight EST.
A:AnswerWe appreciate your interest with one of our products. This device must be connected to the Geeni application for you to receive a notification. It can only work with 2.4 GHz WiFi connection. To learn more, please visit this link: https://mygeeni.com/collections/smart-sensors/products/geeni-wi-fi-smart-door-window-contact-sensor-no-hub-required-white. For more details, please contact us at +1 (888) 232-3143 or send us an email [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST
