Questions & Answers

Q: QuestionIf I change cell phones is it difficult to set up to another phone?

Asked 5 years ago by Nycamp.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - Black

• A:Answer No, it is not difficult. All you need to do is to install the Nest app on your new phone and log into your Nest account with your account credentials.

  Answered 5 years ago by Nest Support

  
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Q: Questiondoes it come with a trim plate?

Asked 5 years ago by metoo.

• A:Answer yes there is a trim plate included....

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionDo these thermostats have built in cameras? My apartment that I rent, came with one.

Asked 6 years ago by ConcernedMom.

• A:Answer No, they don't have built in cameras.

  Answered 6 years ago by WishkidVerified Purchase

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Q: Questionwe have 5 total thermostats throughout the house (3 of which are kids’ rooms). Can I buy 1 nest learning thermostat and replace the 3 kids room thermostats with the sensors as I don’t want them controlling the heat? Or do the sensors not replace thermo?

Asked 6 years ago by Srodas.

• A:Answer No. either you have multiple separate HVAC units each requiring their own units or you have split zone, which still require their own units. Nest sensors are more like setting up mini zones inside your already designated zone for a single unit. Example, Zone 1 in a living room and two bedrooms. The sensors would help prioritizing the temperatures in a room over the others on a schedule, like overnight. This cannot help with actual HVAC zones wired to their own thermostat.

  Answered 6 years ago by SamK

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Q: QuestionWhy does the eco mode come on all by itself.

Asked 6 years ago by batman.

• A:Answer The eco mode can turn on both manually and automatically if you have the temperatures set to the eco zones (temps) when you set them up using the schedule. You know you are in the eco mode when you see the green leaf on the app/thermostat. I recommend playing around with your thermostat on the app or online at the the NEST website. It's very easy to figure out.

  Answered 6 years ago by Mark

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Q: QuestionWill nest work with my ADT security panel

Asked 6 years ago by Leau.

• A:Answer Yes, it 120% will!!

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  Answered 6 years ago by Pikachu12

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Q: QuestionWhy does my battery seem to die so often? Does the wall base supposed to charge it? Because I have to take it off twice a day to put it on a usb cable to charge it.

Asked 6 years ago by Rell.

• A:Answer Do you have a common power wire from your hvac unit? The thermostat requires constant electrical power the battery inside unit is for memory etc. If you do not have power supply in the wires, I suggest you install a transformer somewhere accessible and run power to the thermostat. Good luck

  Answered 6 years ago by RedDogVerified Purchase

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Q: QuestionI see that it works with Alexa. Does it work with Google Home?

Asked 6 years ago by Don.

• A:Answer The Nest Learning Thermostat will work with the Google Home as long as you complete the setup on the Nest App first and make sure that the account you are using for your Nest app and your Google Home is the same. To learn more on how to add your Nest Thermostat to the Nest App you can click on the link below: https://support.google.com/googlenest/answer/9301088 To know more about the Nest Learning Thermostat you can click on the link below: https://support.google.com/googlenest/answer/9244917?hl=en

  Answered 6 years ago by Nest Support

  
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Q: QuestionMy 3rd generation Nest Thermostat lost internet connection due to its internal battery needing recharging. It hasn't recharged after 3 hours. Do I need to buy a new unit?

Asked 6 years ago by JackC.

• A:Answer No..just leave it plugged in overnight the more you play with it it drains battery real fast it's only a 3.68 volt battery you can see that setting in the settings

  Answered 6 years ago by fred

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Q: QuestionWill the nest 3 gestation work for electric baseboard heat I want to control it because I have tenets that max the heat because it is included in their rent and leave it on constantly I want to set it at 68 and leave it locked from my phone

Asked 6 years ago by Mary.

• A:Answer I don't know if it does but you can't " lock it" anyways. To override the temp you simply turn the Dial. So you can't set it and lock it but what you can do is Jack up the rent!

  Answered 6 years ago by MatthewVerified Purchase

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Q: QuestionCan this replace a humidistat also ?

Asked 6 years ago by Anonymous.

• A:Answer The Google Nest Learning Thermostats are compatible with most whole-home humidifiers and dehumidifiers, but we recommend a professional installation. You can find more details about Nest thermostats and humidifier installation in this link : https://support.google.com/googlenest/answer/9255237?hl=en

  Answered 6 years ago by Nest Support

  
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Q: QuestionWhat Warranty I got

Asked 6 years ago by Anonymous.

• A:Answer Nest Learning Thermostat has a limited warranty of 2 years. You can find more details in the following link : https://nest.com/legal/warranty/

  Answered 6 years ago by Nest Support

  
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Q: QuestionI have HVAC with oil back up that kicks-in when 25 degrees or below. Will nest work with my system?

Asked 6 years ago by Anonymous.

• A:Answer You can wire your back up system to Nest Learning Thermostat as an emergency heat. However, Nest thermostats can operate between 35° F - 105° F and Nest thermostats have the feature Emergency Temperature that can be set to 35° F as the lowest and every time temperatures drop to 35° F, Nest Learning Thermostat will kick in to start heating. So your indoor temperature may never go down to 25° F for the back up system to start, but here's a support article link to find out more on how to set up the emergency heat system with Nest thermostats : https://support.google.com/googlenest/answer/9276120?hl=en You can also read up more on Nest Emergency Temperature feature here : https://support.google.com/googlenest/answer/9249790?hl=en

  Answered 6 years ago by Nest Support

  
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Q: Questionhow to apply pepco instant rebate code

Asked 6 years ago by nestbuyer.

Q: QuestionDoes nest 3 notify you if the home Wi-Fi goes off / disconnect, an indication of power loss? Or only if temperature drops

Asked 6 years ago by Poloboy.

• A:Answer Your Nest thermostat can only send you notifications to your phone, if it is connected to your home Wi-Fi. So if your Nest thermostat is disconnected, it won't be able to send any notifications. But when you go onto Nest app, you will see that it is offline for how long. You can find out more about notifications here: https://support.google.com/googlenest/answer/9244826

  Answered 6 years ago by Nest Support

  
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Q: Questionwhat is the measurement of the template

Asked 6 years ago by mark.

• A:Answer 75

  Answered 6 years ago by Luis

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Q: Questioni have (2) Nest learning thermostats that I have set to know when I'm home (my cell phone) and when I'm away. I would like it to know when EITHER my phone OR my wife's phone is home. How do I make it recognize either phone

Asked 6 years ago by Anonymous.

• A:Answer You have to link her phone to your nest account.

  Answered 6 years ago by TheStram

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Q: QuestionMy phone says home and My phone says home with + under and ask for a code the thermostat is already installed and won't give my the code

Asked 6 years ago by Dan.

• A:Answer Have to turn off the furnace until the. It will tell you it’s missing a connection and to test it

  Answered 6 years ago by GabeVerified Purchase

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Q: QuestionIf I have both the Google nest and Amazon Echo dot in the same home (different rooms), can they both be able to control the same thermostat?

Asked 6 years ago by Chitown73.

This question was asked about the related product: Google - Nest Learning Smart Wifi Thermostat - White

• A:Answer Yes

  Answered 5 years ago by AnonymousVerified Purchase

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