Questions & Answers

Q: QuestionHow do I change the batteries? What kind of batteries does it require?

Asked 3 years ago by B.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer One AAA it comes with it You can pop it right off and change it Or when you’re installing it you have to pull a tab to use it

  Answered 3 years ago by JohnRINGOVerified Purchase

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Q: QuestionDoes this nest thermostat work with the Next Protect 2nd Generation Smart smoke/Carbon Monoxide alarm?

Asked 3 years ago by KMC2.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Nope

  Answered 3 years ago by JohnRINGOVerified Purchase

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Q: QuestionHow do you fix the heat problem, my thermostat reads 7 to 10 degrees warmer than actual room temp I have a three wire system and even the base is warm Temperature test was performed with four other thermostats all reading within 2 degrees

Asked 3 years ago by Oldschool.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer There can be several reasons why this may be happening. A difference of a couple of degrees is acceptable as your benchmarking temperature on the Nest Thermostat. But greater differences do need attention. Below are some steps that may help you with the issue: - Restart the thermostat. A restart should be sufficient to re-calibrate them and show an accurate value. - Nest thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature. - Some wireless access points cause the Nest thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature. If the issue persists, we'd like to take a look at it for further examination, so that we can offer a resolution. Please feel free to reach out our support team here: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Nest Support

  
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Q: QuestionIs this compatible with a a heat pump unit?

Asked 3 years ago by Jessie.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Nest thermostats are designed to work with most 24 V systems. The online Compatibility Checker has full instructions to check if your heating and cooling systems are compatible with Nest thermostats. You can also quickly tell if you have one of these systems without having to use the Compatibility Checker or to look at your thermostat’s wiring here: https://support.google.com/googlenest/answer/9246656

  Answered 3 years ago by Nest Support

  
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Q: QuestionDoes the thermostat have to be set to heat or cool? I would like it to heat at night when it gets cold but to cool during the day when the house gets too warm..

Asked 3 years ago by Arcadia.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer You can have a schedule and heat or cool wherever you need, the schedule and temperature can be adjusted from Home App but device loses connectivity alot

  Answered 3 years ago by RubenVerified Purchase

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Q: QuestionDoes it make a clicking sound when it starts up? Or is there away to remouve the clicking sound?

Asked 3 years ago by Doug.

• A:Answer There shouldn't be any clicking sound. We suggest contacting our support team so we can assist you and check on your Nest Thermostat. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

  Answered 3 years ago by Nest Support

  
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Q: Questioncan you set up a certain temperature and lock it on your phone so it can't be changed at home unless you unlock it

Asked 3 years ago by ron.

• A:Answer I believe so if you setup routine scheduling. Routine scheduling will let you program certain temps for certain times. It will not change until you manually stop it.

  Answered 3 years ago by SmartTechVerified Purchase

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Q: QuestionWill this model control humidity like the $230 model?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer No

  Answered 3 years ago by TerrybVerified Purchase

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Q: QuestionCan it work with a Google Home or Google Mini ???

Asked 3 years ago by Chris.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes, it works best with google home and google mini. It also works with amazon's Alexa

  Answered 3 years ago by amuzhaqiVerified Purchase

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Q: QuestionI need digital 1 stagbe heating and cooling will this work?

Asked 4 years ago by shannon.

• A:Answer Most 24 V heating and cooling systems are compatible with Nest thermostats, but there are some systems that aren’t compatible. We highly recommend checking your system’s compatibility before purchasing a Nest thermostat with our online Compatibility Checker. Also, you can quickly tell if you have one of these systems without having to use the Compatibility Checker or to look at your thermostat’s wiring. This online help article may help: https://support.google.com/googlenest/answer/9246656

  Answered 4 years ago by Nest Support

  
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Q: Questionis this 5Ghz Wifi compatible? I have an Orbi 65 router that is 5Ghz, and a Nexia 724 thermostat. The Nexia thermostat has stopped working on Wifi through my Trane App - it used to work before when i had the 2.4 Ghz Orbi router.

Asked 4 years ago by sam.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes, this is 5ghz compatible. That’s why I purchased this product. I have so many devices connected to my 2.4ghz I can’t get it to connect to any other only 2.4ghz devices.

  Answered 4 years ago by SmartTech

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Q: QuestionCan you connect an Aprilaire whole home humidifier to your furnace and control it with this nest model?

Asked 4 years ago by Piotr.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer No

  Answered 3 years ago by Terryb

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Q: QuestionHow does this help you save on your energy bill, can't the same be done with my standard thermostat?

Asked 4 years ago by bree.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Not sure how much it will save but we enjoy being able to set it from our cell phones. It does seem to be more efficient though. You can set up a schedule for every day of the week so at times when you are not home it will automatically set the temps to what you want them set at.

  Answered 4 years ago by AirPodsVerified Purchase

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Q: QuestionDoes this thermostat work with a heat pump/air system? or what does?

Asked 4 years ago by Dee.

• A:Answer The Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat Check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656 You may also contact our support team so we can assist you further. We might need to perform some troubleshooting steps that might help resolve your concern : https://support.google.com/googlenest/gethelp

  Answered 4 years ago by Nest Support

  
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Q: Questionstandard $249 Nest and Google - Nest Smart Programmable Wifi Thermostat - Snow What's the difference?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer the google nest is the cheaper and less functional one. i started with the google nest and ended up taking it back for the better one due to functionality or lack there of with the lesser one, i had to keep resynching the google nest one where as the Nest just works period. set it up and bam it works. just spare yourself the trouble and get the better one to begin with.

  Answered 4 years ago by thattalldudeVerified Purchase

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Q: QuestionCan the fan be controlled independly of the a/c

Asked 4 years ago by Rich.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Yes!

  Answered 4 years ago by DavidTVerified Purchase

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Q: Questionwill this fit on the base of the older nest learning thermostat?

Asked 4 years ago by manny.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer No. It has a different base plate holes.

  Answered 4 years ago by robzVerified Purchase

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Q: QuestionI want to remotely monitor the temperature in my attic, without connection to an HVAC system. Assuming the Nest thermostat is properly powered using an external transformer, can it be used for this purpose?

Asked 4 years ago by MonitorAtticTemp.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Unfortunately, Nest Thermostat won’t work with that setup. You can only monitor your Nest Thermostat on the app once it is properly installed, which is connected to your HVAC system, connected to your Wi-Fi network, and successfully added on the app.

  Answered 2 years ago by Nest Support

  
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Q: QuestionDoes it work with 2.4 ghz or 5 ghz. Mine was not connecting to nest server so I could not use app. but when put on 2.4 ghz I no longer had an issue

Asked 4 years ago by Ghouse.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Works with both 2.4g and 5g wifi

  Answered 3 years ago by LordXVerified Purchase

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