Questions & Answers

Q: QuestionIs it possible to view live video from the Google doorbell?

• A:Answer Yes, you can view live HD video from the Google Home app.

Q: QuestionDoes this doorbell require a subscription?

• A:Answer A subscription for this doorbell is optional but not included.

Q: QuestionWhat is the maximum recording time if the Wi-Fi goes down?

• A:Answer The doorbell will record important events for up to one hour if the Wi-Fi goes down.

Q: QuestionWhat is the maximum operating temperature for this doorbell?

• A:Answer The maximum operating temperature is 104 degrees fahrenheit.

Q: QuestionCan I talk to visitors through this video doorbell?

• A:Answer Yes, you can talk and listen to visitors through the built-in speaker and microphone.

Q: QuestionCan this doorbell connect to my existing chime?

• A:Answer Yes, this doorbell connects to an existing chime.

Q: QuestionIs there a warranty for this video doorbell?

• A:Answer Yes, there is a one year warranty for parts and labor.

Q: QuestionIs it waterproof?

Asked 4 years ago by Bostonhollyandsnoop.

• A:Answer "Water resistant." Rain/Snow is not a problem, however, this would not be a suitable doorbell if you live in a pineapple under the sea.

  Answered 4 years ago by BenisJ

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Q: QuestionHow do I charge my Nest doorbell?

Asked 3 years ago by Dorbell.

• A:Answer can i charge my nest doorbell while hooked up to my low voltage bell wires or do i have to disconnect them

  Answered 2 years ago by Anonymous

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Q: QuestionWhy was this device designed to only work via battery and without 24/7 recording? Seems like a HUGE step backwards from the old nest doorbell. Feels like everyone wanted a wired device so you don't have to take your actual doorbell off of the wall...

Asked 4 years ago by Thebest.

• A:Answer Our priority is giving our customers choice and making devices for every home. The new Nest Doorbell can be powered with wires delivering 8 - 24 V AC, and at least 10 VA, 50/60Hz, for continuous charging. It also has a local storage fallback that allows it to record videos for up to one hour during an internet outage and also for battery-powered cameras and doorbells, during a power outage. supports both Nest Aware subscriptions. With a Nest Aware subscription, you’ll get 30 days of event video history. With Nest Aware Plus, you’ll get 60 days. Nest Doorbell (battery), even when wired for continuous charging, does not offer 10 days of 24/7 video history with Nest Aware Plus.

  Answered 4 years ago by Google Nest Support

  
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Q: QuestionWhere can I buy a replacement battery? How much does the replacement battery cost?

Asked 4 years ago by KC85225.

• A:Answer The internal battery is not replaceable by the customer. You have to remove the whole doorbell from the mounting bracket using the supplied metal "key", bring it inside and plug it in to recharge it... about every 2-3 months.

  Answered 4 years ago by gadgeTT

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Q: QuestionWill it work with the existing Nest App?

Asked 4 years ago by Funtimes.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Ivy

• A:Answer No - only Google Home app

  Answered 4 years ago by mtnkea

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Q: QuestionHow long will it last on battery power alone?

Asked 4 years ago by MrBlonde.

• A:Answer Like any battery device that depends on its frequency of use as well as temperature. Batteries tend to not last as long when its very cold outside. Typically around a month for average use is a statement in the literature however it says you may see a longer or shorter time between charges based on you use. We wired this one to an old transformer powered mechanical doorbell in the house so it has constant power. But another brand we had that was battery only lasted about 4-5 months between charges due to low use.

  Answered 4 years ago by PapawJeff

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Q: QuestionCan the doorbell use the 6 existing Google Home devices in my house as a "chime"? I'd hate to have to wire it to an old primitive chime when i'm surrounded by the same brand speakers in every room.

Asked 4 years ago by AdamNinja.

• A:Answer Yes! It should! If you have the Google Hub, it will show a short video clip. ☺

  Answered 4 years ago by KnightshiftVerified Purchase

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Q: QuestionIs it possible to steal the device? If so, any recommended counter measures to avoid it?

Asked 4 years ago by Vish.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Linen

• A:Answer Nest Doorbell (Battery) comes with all the tools you need to secure it in place. Anyone will have a hard time pulling Nest Doobell (Battery) out from its base plate without damaging your wall since it can only be removed using a release tool that also comes in the box.

  Answered 4 years ago by Nest Support

  
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Q: QuestionI wanted to try the my doorbell so I set it up in battery mode. Now I'm satisfied with the placement and want to wire it . Do I have to delete it and reinstall it again as a wired doorbell ? Can I still get my google home speakers to chime when wired ?

Asked 4 years ago by Boghardt.

This question was asked about the related product: Google - Nest Wi-Fi Video Doorbell - Battery Operated - Linen

• A:Answer You don’t need to delete and reinstall it again as a wired doorbell. If you don’t want to worry about charging your doorbell, you can install it using the doorbell system wires for your home. If your home doesn’t have a doorbell system, you can use an indoor power adapter to install your doorbell instead. Also, your Google Assistant-enabled devices such as Google speakers and displays, can announce when a visitor rings your Google Nest doorbell whether your Nest Doorbell is wired or battery powered. If you want to get notified when someone rings your doorbell when you’re home, connect a Google speaker or display and set up visitor announcements. You’ll only get visitor announcements on your speakers and displays if they are set up in the same home as your doorbell in the Home app.

  Answered 4 years ago by Google Nest Support

  
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Q: QuestionI use the standard USB port on the computer to recharge my Nest Doorbell battery but took 12 hours to complete. Do I use the high speed USB port for faster charge? Should I use wall charger? Why no written complete instructions, too much money to print?

Asked 4 years ago by 49ermike.

• A:Answer I use the wall charger for my smartphone works well

  Answered 3 years ago by Junior31625

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Q: QuestionIf I purchase the google nest battery door bell option for $179…do I also have the option to wire it as well? Or is this only battery powered? I only ask because the Google nest battery doorbell wired option for $229 is only offered in black. I prefer whi

Asked 4 years ago by Adrian.

• A:Answer The Nest Doorbell Battery is compatible with existing wiring, and will display as "Plugged in" in the app. During setup, it will ask you if you are using existing wiring or if you are using its internal battery.

  Answered 4 years ago by LJ47Verified Purchase

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Q: QuestionDoes the device record a maximum of 3 hours for free or does the device only save the footage for up to 3 hours? If the later is true would seem less useful while sleeping for 8 hours.

Asked 4 years ago by Zredd.

• A:Answer Nest Doorbell (battery) come with 3 hours of event video history. 24/7 video history is not available for the Nest Doorbell (battery), even with optional wired installation. It will automatically expire and be deleted after 3 hours. Learn more about Event-Based Recording here: support.google.com/googlenest/answer/9681538

  Answered 4 years ago by Google Nest Support

  
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