Questions & Answers

Q: QuestionThis unit has no batteries. Does it retain programs during power outage? Thanks.

Asked 5 years ago by Efren.

• A:Answer Yes

  Answered 5 years ago by Rock1

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy thermostat is all out of wack I program it to 79 degrees then won’t turn off and sometimes it won’t turnon

Asked 5 years ago by Rocky.

• A:Answer It is designed to add a delay in between turning on and off in order to protect your system. It talks about it in the manual that came with the product. It's to avoid burning up the relay or some particular component.

  Answered 5 years ago by Rock1

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the lowest temperature that can be set in heat mode?

Asked 5 years ago by juanso.

Q: QuestionHow can I get a user’s manual for this thermostat?

Asked 5 years ago by Anonymous.

Q: QuestionCan the control panel be locked as to deny access to anyone wanting to tamper with the set temperatures?

Asked 5 years ago by Rigs.

Q: QuestionGetting message “connection failure”. Don’t know what to do.

Asked 5 years ago by Rhonda.

Q: Questionhow do you remove from wall to change batteries

Asked 5 years ago by Ricki.

• A:Answer This particular unit does not take batteries, it requires a 5 conductor cable that will be able to supply it with 24 volts power supply. Most newer homes are equipped with this set up, but older homes used the 4 conductor set up and will require more in order for it to work properly

  Answered 5 years ago by DudeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the zwave version of this and would like to replace it with this one. My current one doesn't have any wires attached to it. Can I use this.

Asked 5 years ago by Anonymous.

Q: QuestionMy AC is little noisy, in what position have to be set the fan function.Auto or On?

Asked 5 years ago by Locochon.

• A:Answer Auto

  Answered 5 years ago by TechAppreciatorVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat app do I need to run this from an android phone? Thanks, Scott B.

Asked 5 years ago by Scotch.

• A:Answer Honeywell Home Total Connect Comfort (TCC) is the Android App you use with your Honeywell Wi-Fi thermostat

  Answered 5 years ago by rocketman55Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen it says Replace Battery, how much time can you use thermostat before replacing battery? Also, what does battery power and how do I open case to put in new battery?

Asked 5 years ago by Don.

Q: QuestionMy screen went blank please help to recover

Asked 5 years ago by Bernie.

Q: QuestionScreen is blank what do we do so it come up?

Asked 5 years ago by Anonymous.

• A:Answer If wired properly, the thermostat display should power on. Double check the wiring against the manual. If you still can’t get it to work, contact Honeywell support or an HVAC contractor or an electrician.

  Answered 5 years ago by TechAppreciatorVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes every thermostat have a driff wiring system I just had one put in pretty basic I'd like to change it do I need to have it rewired again or can I use the same backing

Asked 5 years ago by Lisa.

• A:Answer This is from my spouse, who just changed out an older Honeywell model for these (we have three of them): The backing itself is different but the position of the screws that hold the case to the wall should be the same, ( ie no need to drill new holes) Expect to connect 5 wires (for the most part they are color coded) a positive and negative for the AC and heater, and a thermostat reference. Just in case they are not color coded, be prepared to label them BEFORE removing the old one. They should be connected to a small panel which has letters (Y, G, R, etc) From me: The installation guide actually does say to remove the wires one by one and label them as you do. A sheet of sticky tags is included in the package for this purpose. I've included an illustration from the manual of what to do with the wires after that.

  Answered 5 years ago by roxyVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this thermostat be used with a heat pump

Asked 5 years ago by Anonymous.

• A:Answer I do not have a heat pump system and do not recall if it was listed on the package. I can comment that the thermostat has worked great so far.

  Answered 5 years ago by bbatch1Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do I replace my battery

Asked 5 years ago by Donald.

Q: QuestionWhat are the dimensions of this thermostat? Trying to get one same size as current Honeywell brand I am replacing.

Asked 5 years ago by Anonymous.

• A:Answer The dimensions are; Product Height 3.75 inches Product Width 6 inches

  Answered 5 years ago by CommunityAnswer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have the 7 day program able thermostat and it says “change battery.” How do I get it off the wall to change it?

Asked 5 years ago by ABB.

Q: QuestionI'm replacing my Sensi Wifi thermostat, my system has 4 wires but no common wire , wires Red,Blue,,Green, White, I've added a picture of the connections, Will this Honeywell 7 day programmable WiFi Thermostat work with my system Heating and cooling thanks

Asked 5 years ago by Steve.