Questions & Answers

Q: Questioni have the 9585 WF. I set it up with the 5 wires and set up according to the codes colors. When i turn on the ac i get heat, not hot air but warmer then ac air. When I turn it to heat i get cool air. Does anyone know of a correct wire connection for this

Asked 6 years ago by DB.

• A:Answer You can't always go by the color codes of the wire. You needed to see where the wires themselves were hooked up on your old thermostat. As that is not an option any longer you will now need to go to the control board at the unit to see which wire is on which terminal and attach them to the thermostat the same way. When the contractor originally built my house the upstairs and downstairs thermostats were wired differently. On one my blue wire was in the green position and the other one the blue wire was my spare for the "C" wire. It doesn't matter what their color is as long as they all are hooked up correctly at both places (thermostat and control board). Hope that helps! Good luck!

  Answered 6 years ago by Robert116Verified Purchase

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Q: QuestionHi, Wondering this thermostat will work with Trane variable speed furnace?

Asked 6 years ago by Tototisha.

Q: QuestionCan this thermostat be run without WiFi?

Asked 6 years ago by Nick.

• A:Answer Yes but it will not take advantage of the many useful features available on the thermostat. This is a smart thermostat because of it’s connection to WiFi. If you don’t want to connect to WiFi, buy a non-WiFi’s thermostat and save yourself some money.

  Answered 6 years ago by CharlieVerified Purchase

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Q: QuestionHow do I install this thermostat?

Asked 6 years ago by Keith.

• A:Answer This question is quite generic. Honeywell packages these with screws and anchors to mount it to the wall. You will need a level to check for level installation and the mounting plate shows you were to place the level. You will need to know your wiring from your old thermostat and have a "C" wire available or a way to connect it at the main unit with wiring that is already present, if not you would have to run wire. If you don't quite get it you should probably call your local HVAC company to have this done. It's not hard but the main control board on the heat/ac unit is sensitive and costly to replace if you make an error. Good Luck!

  Answered 6 years ago by Robert116Verified Purchase

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Q: QuestionHow to change the battery

Asked 6 years ago by Anonymous.

• A:Answer This thermostat doesn't have a battery to change. It runs off the "C" wire on your 24V HVAC system.

  Answered 6 years ago by Robert116Verified Purchase

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Q: QuestionLooking for a full featured thermostat such as this but needa password lock out so unauthorized changes to programming can't be done. Will this model do this.

Asked 6 years ago by Daniel.

• A:Answer No it does not but it shows on the app when it it changed

  Answered 6 years ago by IslandtvVerified Purchase

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Q: Questionhow does this unit calculate or measure humidity? I see a humidity display , so there must be a sensor or calc.

Asked 6 years ago by tomL.

• A:Answer The thermostat itself is a bit heavier than I thought it was going to be so I can only assume some of what I see sticking out the back of the case might be a sensor for just that purpose. Other than that you could ask Honeywell. Their customer service was very helpful at my pre-purchase stage with questions i had before buying the Thermostat. Good Luck!

  Answered 6 years ago by Robert116Verified Purchase

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Q: QuestionHi, can that thermostat work with a two wire

Asked 6 years ago by Jeff.

• A:Answer Not exactly sure what you mean by two wire. Is it that you only have heating? If that is the case it will work for your heating system as long as it's a 24V system and you have a "C" wire or are able to get one connected to power the thermostat. You may need to get an HVAC company in to check your wiring before you purchase this. If you have more pre-purchase questions the customer service at Honeywell was great when I contacted them with questions. Good Luck!

  Answered 6 years ago by Robert116Verified Purchase

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Q: QuestionHave a Honeywell 4TH9585WF1004GG1. I need to manual adjust heat to 80 degrees, HOW ??

Asked 6 years ago by Tony.

• A:Answer Use the upward arrow above the set to temperature and push it firmly repeatedly until you get to the desired temperature

  Answered 6 years ago by dws927Verified Purchase

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Q: QuestionHouse built in 2014. Currently have Honeywell thermostat with 3 wires in back. Data, R and C. Model TH9421C 1004. Is this compatible? Previously tried nest and didn’t work

Asked 6 years ago by Bjones.

• A:Answer The Honeywell TH9421C1004 thermostat connects with an Equipment Interface Module or EnviraZONE panel, to control temperature, humidification, dehumidification, and ventilation. In some systems, legacy wiring terminals are available. Legacy wiring terminals include; R, W, Y, G, and C. If legacy wiring terminals are available, a Honeywell Wi-Fi thermostat can be wired to those terminals to control the system. We recommend that you contact a Heating Ventilation and Zoning professional, for further consultation.

  Answered 6 years ago by Honeywell Support

  
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Q: QuestionCan this replace and comparable with a older honeywell T8411R 1002 ?

Asked 6 years ago by Kink.

• A:Answer Should be able too just take old one off and check if you have right amount of wires then follow directions where too attach new wires

  Answered 6 years ago by HughVerified Purchase

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Q: QuestionIs this compatible with a 2 wire (red/white) system or is a common (c) wire needed?

Asked 6 years ago by Rik.

• A:Answer A C wire is needed to power the thermostat.

  Answered 6 years ago by MarkVerified Purchase

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Q: QuestionWill this thermostat also control a whole house humidifier

Asked 6 years ago by Nxlplic.

• A:Answer The RTH9585WF Smart Color thermostat does not control a whole house humidifier. Feel free to contact our team at 1-855-733-5465 and we will be happy to find a thermostat that will fit your needs.

  Answered 6 years ago by Honeywell Support

  
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Q: QuestionCan the background lights be turned off?

Asked 6 years ago by Stephanie.

• A:Answer Yes, go to settings, preferences then backlight and turn down brightness to zero and light will go out after a few seconds and come back on when you touch the screen. If you don't want it to go out entirely, you can turn it down to one.

  Answered 6 years ago by CharlieVerified Purchase

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Q: QuestionWhat generation is it

Asked 6 years ago by Tom.

• A:Answer Hi Tom, thank you for your question. This is the second version of this thermostat. The previous version, RTH9580WF, has a different color scheme compared to this thermostat. If you have additional questions, please reach out to us at 1-855-733-5465.

  Answered 6 years ago by Honeywell Support

  
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Q: QuestionWILL THIS WORK TO CONTROL A HUMIDIFIER? IF NOT DO YOU HAVE ONE THAT DOES?

Asked 6 years ago by SAMMAC.

• A:Answer This will not control a humidifier, the only retail model is RCH9310WF.

  Answered 6 years ago by Honeywell Support

  
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Q: QuestionDoes the Tstat automatically switch from heat to cool to maintain temperature as seasons change

Asked 6 years ago by Lcbarbarino.

• A:Answer Your best bet would get a Google Nest, if you can afford it, it (Nest) does control both A.C. and heat and switches automatically.

  Answered 6 years ago by JustMeVerified Purchase

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Q: QuestionWill it work with Alexa,echo dot

Asked 6 years ago by Anonymous.

• A:Answer Yes, it works with alexa.

  Answered 6 years ago by JustMeVerified Purchase

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Q: QuestionWill this thermostat give an alert if the temperature drops extremely?

Asked 6 years ago by Ngvermont.

• A:Answer Hi Ngvermont! You will need to download and register your device to the Total Connect Comfort App.This will allow you to set up alerts for temperature drops. Hope this helps. -John

  Answered 6 years ago by Honeywell Support

  
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