A:AnswerWe understand your concern about your washer leaking. For help with this situation, please review the support article on the GE Appliances website titled: "Top Load Washer Leaking Water in Front".
A:AnswerHi there - We appreciate you reaching back out to us! We're happy to clarify. As the washer has a set temperature to reach, it is normal for the water to switch from hot to cold. However, if you feel you need it, or that your unit is not behaving as it should, you can take advantage of your warranty by calling 1-800-432-2737. You can also reach out to us on social media if you have additional questions. All our best. -Kacie@GEAppliances
A:AnswerHey,
We appreciate you reaching out about your washer. Our apologies to hear that it is not working properly and understand how concerning that is. It is recommended that you schedule a service call so that a technician can diagnose the problem. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. Wishing you well. Mike@GEA
A:AnswerNot all wash settings include a soak cycle. The light will light up if you change it to a setting that has a soak cycle, such as washing whites.
A:AnswerHello. Thanks for letting us know what is going on with your washer. We're sorry that you are having this problem with the fill especially after just getting it. We understand the inconvenience, and would like to offer some helpful information. Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy for some situations that you can perform without the need to call for service. As soon as the light starts to flash, the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this helps.- Kianna@GEA
A:AnswerWe truly appreciate you taking the time to reach out to us about this great washer! We're happy to help. The amount of water that is used in a load is determined by the cycles that are selected, so there is not a proper estimate we can provide. However, rest assured, that your clothes will still be cleaned just as well, if not better, than with previous washers. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
A:AnswerHello there - thank you for reaching out! This Hotpoint washer rotates your laundry with its powerful, heavy-duty agitator for a thorough clean every time. You may notice the washer pausing during a cycle - this is normal. Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear. If you have any other questions, please connect with us. We're always glad to help out. Be well, Kelsey@GEA
A:AnswerWe appreciate you taking the time to reach out to us about this. We're happy to help! There is not a specific soak cycle that this washer features and we truly apologize for any inconveniences this may cause. We recommend you check out the owner's manual on our website for more information about its cycles. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
A:AnswerHi there! Thanks for your question. We found that this unit is not high efficiency, but it is energy efficient and meets Federal energy compliance standards. We recommend the use of High Efficiency detergents such as HE in the energy efficient washer. We hope this helps! Emily@GEA
A:AnswerHello brian,
Thanks so much for reaching out. Great question. To find the wattage of an appliance, use this formula: volts x amps = watts. To find the volts and amps, you can check the rating plate on the appliance. If you have any other questions, please feel free to reach out to us via social media or through our Contact Us page. We hope this helps. Best wishes. Mike@GEA
A:AnswerHi there,
We can certainly understand your concern with this and will provide an explanation.
Heating water in your home uses energy. To conserve energy, new washers are designed to limit the amount of hot water used by adding some cold water to the fill when you select HOT water. This allows the washer to fill without causing your water heater to need to replenish as much hot water which reduces the amount of energy used by the water heater.
On most Top Load washer models with a lid lock, the unit will only fill with hot water if the lid is down and locked. If the washer is set for hot or warm water and the lid is up, it will only fill with cold water. This is designed as a safety feature.
Effective March 6, 2015: The U.S. Department of Energy revised their standards and Federal guidelines for hot water energy consumption for all clothes washers in order to save energy and conserve resources. These changes affect all washer manufacturers. All manufacturers must comply with the new standards.
We are committed to meet the Federal energy standards and deliver a product that upholds GE Appliances wash performance standards. To comply with these standards, the HOT water temperature selection is a mixture of hot and cold water from your household plumbing. When you select HOT, you will receive some cold water with the fill. This is normal.
Since the appliance is designed to fill with a mix of hot and cold water when HOT is selected, it is not recommended that the cold water supply be turned off during a HOT water fill. The appliance is designed to fill with a mixture of hot and cold water to save energy and is operating normally when doing so. We hope this helps. Have a good day! Mike@GEA
A:AnswerHello buddy,
Thanks so much for reaching out. We're happy to answer your question! The auto soak will soak loads for a predetermined amount of time. You can also pause the washer after the soak cycle. The water will remain in the tub for up to 15 minutes with the lid open and up to 24 hours with the lid closed. We hope this is helpful. Best wishes -Mike@GEA
A:AnswerThe exact same thing is happening to me, and it stayed on soak cycle for literally four hours until I gave up on it. This is NOT a long soak cycle, it's some issue with the washing machine. After four hours, I tried putting it to drain and spin cycle, to no avail.
