Questions & Answers

Name: HP - 15.6" Touch-Screen - Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Natural Silver
Brand: HP
SKU: 6510531
Price: 322.99 USD
Rating: 4.5 (1516 reviews)

HP - 15.6" Touch-Screen - Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Natural Silver

Model:: 15-dy4013dx; |
SKU:: 6510531

User rating, 4.5 out of 5 stars with 1516 reviews.

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QuestionIs the RAM expandable? What is the max capacity? What is currently installed (8 and 4 GB?)?
Asked 2 years ago by Mark.
- Answer The ram is expandable, up to 128 GB as this is the maximum RAM that Windows 11 Home supports. The laptop has 2 RAM slots, which are already occupied by one 8 GB RAM stick and one 4 GB RAM stick, but you can replace either stick with a higher capacity RAM stick to increase the laptop's overall memory. (Keep in mind these are SO-DIMM and must be DDR4.)
  Answered 2 years ago by yanka
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QuestionDoes this model have a backlit keyboard? The specs show that it doesn’t, but the images show that it does.
Asked 2 years ago by V.
- Answer No, tbt keyboard is not backlit. In addition, the letters on the keys can be difficult to clearly make out because they are a light, similar shade of silver; not enough contrast.
  Answered 2 years ago by Greg
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QuestionI can't install software outside of Microsoft. It shows an error. Also, the apps and feature menu is missing. Did anybody face this issue?
Asked 2 years ago by Md.
- Answer that is due to the s-mode that requires you to opt out of s-mode inorder to run any apps from the Play Store that are not Microsoft approved, i.e ZOOM, Chrome, etc.
  Answered 2 years ago by justdata
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Questionwhat processor is in this. All it says is 4 core
Asked 2 years ago by gonzoguy.
- Answer Thank you for the question. The HP 15-dy4013dx laptop is presented with an 11th Generation Intel® Core™ i5 processor (Intel® Core™ i5-1155G7 (up to 4.5 GHz with Intel® Turbo Boost Technology, 8 MB L3 cache, 4 cores, 8 threads).
  Answered 2 years ago by HP Team
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QuestionCan this laptop charge via the USB-C port?
Asked 2 years ago by gr503.
- Answer No. An adapter is provided to charge the laptop via the AC pin on the left side of the laptop.
  Answered 2 years ago by yanka
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QuestionIs the USB - C port capable of supporting a monitor? I have a USB-C to HDMI adapter to run two monitors and the USB-C port is not giving a signal to the 2nd monitor. I have a USB to HDMI adapter as well and that doesn't work either. Settings changed?
Asked 2 years ago by SWMN.
- Answer The USB-C port does not support video output.
  Answered 2 years ago by HP Team
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QuestionIs this more for like work and school or could you still play games on it?
Asked 2 years ago by Gabe.
- Answer Hi Gabe, thank you for the question. This model has a good processor and enough RAM for casual gaming. Note that it has integrated Intel® Iris® Xᵉ Graphics.
  Answered 2 years ago by HP Team
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QuestionIs there a CD insert bay. If not how do you load data from a cd?
Asked 2 years ago by Help.
- Answer Hello. Thanks for your question. This HP laptop does not have a CD/DVD drive. You can use an external USB CD/DVD drive with this laptop.
  Answered 2 years ago by HP Team
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QuestionCan this laptop run sims 4
Asked 2 years ago by Jasmin.
- Answer Definitely. It’s also free to play on the Steam application. You have to deactivate S mode first though
  Answered 2 years ago by NicoletteD
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QuestionHow fast is the laptop?
Asked 2 years ago by Aj.
- Answer Thank you for the question. The Intel 11th Generation i5 processor has a stated maximum of 4.5 GHz. But, there is no single way to measure the performance of a computer processor today. Multiple technologies are in play and a processor can be really fast for one task and really slow when doing something else. It really depends on the apps you're using.
  Answered 2 years ago by HP Team
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QuestionCan this computer run a drawing software like solidworks?
Asked 2 years ago by BBCP.
- Answer I would Highly recommend NOT doing so but there is a slim chance the graphics hardware could run Solidworks. It is deficient in RAM for this program out of the box but could be upgraded. The graphics though are woefully incapable and would require an external card and enclosure which would cast easily north of triple the price of this entire computer.
  Answered 2 years ago by Danen460
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QuestionThis unit comes with 12GB RAM installed. Can the memory be swapped out to increase it to 16GB?
Asked 2 years ago by MajorMarket.
- Answer Thank you for the question. RAM can be increased up to 64GB total (32GB per slot).
  Answered 2 years ago by HP Team
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QuestionCan this laptop support dual monitors? I purchased a USB-C Hub adapter but only one screen is being recognized. I went through the display options but it's not detecting the 2nd monitor.
Asked 2 years ago by Mrty.
- Answer The Intel® Iris® Xe graphics on this laptop can support a maximum resolution of 4096 x 2304. If you're trying to drive two monitors plus the one in the laptop, the graphics system can't support all three. If you're not doing that, your next option is to contact the HP Support team so they can troubleshoot what's going on.
  Answered 2 years ago by HP Team
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QuestionCan I get this computer in a NO TOUCH Screen?
Asked 2 years ago by Lindy.
- Answer Thank you for the question. Yes, but with different features and specifications. However, you can disable the touch screen on this model if you prefer a non-touch experience.
  Answered 2 years ago by HP Team
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Questionwill this laptop be good for gopro HEVC editing?
Asked 2 years ago by jimjybe.
- Answer Hello, this is directly from the Go Pro website specifications for using HEVC. "HEVC is supported on Windows 10 computers using the Intel Kaby Lake (or equivalent) processor and newer. If your computer isn’t running Windows 10 / macOS High Sierra or newer, you will not be able to play HEVC files." It is always recommended for photography and video rendering to get a strong processor and a dedicated GPU. This device is a step under the i7 processor. Best Buy allows 14 days to utilize what you purchase and find out if it is meeting your needs. It is recommended to use the device to your maximum usage capacity and see if it fulfills the desired results. If not, exchange and upgrade to more powerful device within the 14 day window from purchase date. Thank you for being an HP customer!
  Answered 2 years ago by HP Team
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Questionis this laptop compatible with HP Pen?
Asked 2 years ago by mace.
- Answer Hello. Thanks for your question. You can use a passive stylus with this HP laptop.
  Answered 2 years ago by HP Team
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QuestionDo you need to add additional protection even with the 1 year warranty???
Asked 2 years ago by Jmia.
- Answer Thank you for the question. In addition to the Manufacturer's warranty, you are free to purchase additional protection. It's not a bad idea if you are constantly mobile or accident prone. Please reach out to Geek Squad for suggestions.
  Answered 2 years ago by HP Team
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QuestionAre the keys backlit?
Asked 2 years ago by ValueSaver.
- Answer The keys are not backlit.
  Answered 2 years ago by yanka
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QuestionCan this laptop use an ACTIVE stylus pen?
Asked 3 years ago by Doahremo.
- Answer Yes. The HP Pen or HP Tilt Pen would be excellent choices.
  Answered 3 years ago by HP Team
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Questionupgrade the 256 gb ssd to a 1 or 2 tb drive
Asked 2 years ago by Srhec.
- Answer Yes, it can be upgraded. Because it will require partically disassembling the computer to access the drive, you'll want it done by a trained technician.
  Answered 2 years ago by HP Team
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Showing 1-20 of 184 questions

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Questions & Answers

HP - 15.6" Touch-Screen - Laptop - Intel Core i5 - 12GB Memory - 256GB SSD - Natural Silver

Q: QuestionIs the RAM expandable? What is the max capacity? What is currently installed (8 and 4 GB?)?

Q: QuestionDoes this model have a backlit keyboard? The specs show that it doesn’t, but the images show that it does.

Q: QuestionI can't install software outside of Microsoft. It shows an error. Also, the apps and feature menu is missing. Did anybody face this issue?

Q: Questionwhat processor is in this. All it says is 4 core

Q: QuestionCan this laptop charge via the USB-C port?

Q: QuestionIs the USB - C port capable of supporting a monitor? I have a USB-C to HDMI adapter to run two monitors and the USB-C port is not giving a signal to the 2nd monitor. I have a USB to HDMI adapter as well and that doesn't work either. Settings changed?

Q: QuestionIs this more for like work and school or could you still play games on it?

Q: QuestionIs there a CD insert bay. If not how do you load data from a cd?

Q: QuestionCan this laptop run sims 4

Q: QuestionHow fast is the laptop?

Q: QuestionCan this computer run a drawing software like solidworks?

Q: QuestionThis unit comes with 12GB RAM installed. Can the memory be swapped out to increase it to 16GB?

Q: QuestionCan this laptop support dual monitors? I purchased a USB-C Hub adapter but only one screen is being recognized. I went through the display options but it's not detecting the 2nd monitor.

Q: QuestionCan I get this computer in a NO TOUCH Screen?

Q: Questionwill this laptop be good for gopro HEVC editing?

Q: Questionis this laptop compatible with HP Pen?

Q: QuestionDo you need to add additional protection even with the 1 year warranty???

Q: QuestionAre the keys backlit?

Q: QuestionCan this laptop use an ACTIVE stylus pen?

Q: Questionupgrade the 256 gb ssd to a 1 or 2 tb drive

Best-selling laptops

QuestionIs the RAM expandable? What is the max capacity? What is currently installed (8 and 4 GB?)?

QuestionDoes this model have a backlit keyboard? The specs show that it doesn’t, but the images show that it does.

QuestionI can't install software outside of Microsoft. It shows an error. Also, the apps and feature menu is missing. Did anybody face this issue?

Questionwhat processor is in this. All it says is 4 core

QuestionCan this laptop charge via the USB-C port?

QuestionIs the USB - C port capable of supporting a monitor? I have a USB-C to HDMI adapter to run two monitors and the USB-C port is not giving a signal to the 2nd monitor. I have a USB to HDMI adapter as well and that doesn't work either. Settings changed?

QuestionIs this more for like work and school or could you still play games on it?

QuestionIs there a CD insert bay. If not how do you load data from a cd?

QuestionCan this laptop run sims 4

QuestionHow fast is the laptop?

QuestionCan this computer run a drawing software like solidworks?

QuestionThis unit comes with 12GB RAM installed. Can the memory be swapped out to increase it to 16GB?

QuestionCan this laptop support dual monitors? I purchased a USB-C Hub adapter but only one screen is being recognized. I went through the display options but it's not detecting the 2nd monitor.

QuestionCan I get this computer in a NO TOUCH Screen?

Questionwill this laptop be good for gopro HEVC editing?

Questionis this laptop compatible with HP Pen?

QuestionDo you need to add additional protection even with the 1 year warranty???

QuestionAre the keys backlit?

QuestionCan this laptop use an ACTIVE stylus pen?

Questionupgrade the 256 gb ssd to a 1 or 2 tb drive