Questions & Answers
- Model:
- 17-cn0023dx
- |
- SKU:
- 11064843
$499.99Your price for this item is $499.99
Comp. Value: $699.99
The comparable value price is $699.99
Page Showing 1-20 of 131 questions
Q: QuestionIs there anything you recommend to make the letters on the keyboard stand out. I'm old but not blind but i'm not a typist. you just can't see the letters unless you have an over keyboard light.
Asked by PRD.
- A:Answer Everybody's answers are good ones. I myself am closing in on 70 and fullly sympathize, so I would like to add another couple of possibilities: 1) You can buy an external keyboard; this is usually white letters and numbers on a black background, so more conventionally easy to read, but can also be purchased with backlighting, but is more troublesome to carry around. 2) Another option is a USB LED light. I don't know if Best Buy has these, but they are available elsewhere if need be, and work well. They attach to the laptop port (or a hub, if you prefer) and are flexible, like a gooseneck lamp. LED lamps means they are long lasting and use little battery , while producing little heat.
Answered by luislast
Q: Questionhow many ports in this laptop
Asked by Anonymous.
- A:Answer This laptop has the following ports: 1 SuperSpeed USB Type-C® 5Gbps signaling rate, 2 SuperSpeed USB Type-A 5Gbps signaling rate, 1 Headphone/microphone combo, 1 AC Smart pin and 1 HDMI 1.4b.
Answered by HP Team

Q: QuestionCan I play an app game on this Laptop?
Asked by Anonymous.
- A:Answer Because this computer is running Windows in "S Mode" it can only download and run apps that are in the Windows Store. If the games you're looking for are in the Windows Store, you should have no problem.
Answered by HP Team

Q: QuestionThis is an Intel IRIS and according to research it is an upgrade to Intel UHD Graphics. If this is true why does this color look so washed out and not color accurate compared to the Acer Aspire 3 17-inch. It hurt my eyes to look at the screen.
Asked by Mich.
- A:Answer It's probably the HP anti-glare screen. It minimizes reflections, but the clarity is slightly diminished.
Answered by Dave
Q: QuestionWhat would be the cost with 16 gig instead of 8
Asked by Meanjean.
- A:Answer The computer comes configured with 8 gigabytes, so you'd need to replace the 8 gigabytes with 16 gigabytes. Please contact the Geek Squad at your local Best Buy for a quote on the price of the RAM and having it installed.
Answered by HP Team

Q: QuestionHow do I connect the laptop to my HP OfficeJet 3833 printer, which has Wi-Fi?
Asked by Anonymous.
- A:Answer Thank you for reaching out. Please see instructions starting on page 86 of the User Manual, here: http://h10032.www1.hp.com/ctg/Manual/c04724956.pdf.
Answered by HP Team

Q: QuestionIs there any photo editing capabilities on this laptop?
Asked by George.
- A:Answer "S" mode can be disabled, allowing you to install programs from any source. Once disabled, it cannot be re-enabled.
Answered by Donnie
Q: QuestionCan the internal m.2 SSD be upgraded or is there a 2nd m.2 slot?
Asked by Anonymous.
- A:Answer There is not a second m.2 slot, but you can replace the existing drive with a drive that has more capacity. You can also purchase a cable and a 2.5 inch sata hard drive if you want a second drive. The cable p/n is M75893-001.
Answered by MaxRyder1
Q: QuestionWould I be able to edit photos using photoshop or lightroom on this laptop? Thanks!
Asked by trupah.
- A:Answer Yes, you should have no problem editing photos with either of those programs.
Answered by HP Team

Q: QuestionIf we need to reinstall Windows 11 how do we do that since we are not getting a disc for install? Can we upgrade the C drive with higher gigs, like a 512 GB?
Asked by Anonymous.
- A:Answer The SSD should have a recovery partition that would let you reinstall Windows. And yes, you can have a higher-capacity drive installed. Because the computer needs to be partially disassembled to install a higher-capacity drive, the work needs to be done by a trained technician.
Answered by HP Team

Q: QuestionWhat does it mean it runs in S mode? My computer now has Adobe, Quicken, would they be able to run on this?
Asked by Anonymous.
- A:Answer "S" mode is supposed to be a "better" and "faster" way to use the os - but I would highly recommend getting out of S mode as soon as you get the laptop. Youll be limited in what apps you can download in S-mode. So you will be at the mercy of the windows store. Getting out of S mode does away with that limitation
Answered by joshua
Q: QuestionWhat brand/model external CD drive is compatible with this laptop? I need a card reader on it and watch DVD's and Blue Rays.
Asked by KMND.
- A:Answer You can use any brand of USB external drive.
Answered by HP Team

Q: QuestionCan I connect the laptop to an ethernet cable using an adapter?
Asked by JimmyJazz.
- A:Answer Yes.
Answered by Papi
Q: QuestionCan you connect a mouse ?
Asked by Djp.
- A:Answer Yes, either wired or wireless.
Answered by Papi
Q: QuestionIs this laptop touch screen? Is this laptop 2 in 1 ?
Asked by andres.
- A:Answer No, it is not touch screen or 2 in 1
Answered by Dego
Q: QuestionHow would I get it out of s mode?
Asked by maryelaine.
- A:Answer On your PC running Windows 11 in S mode, open Settings > System > Activation. In the Switch to Windows 11 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.) On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.
Answered by HP Team

Q: QuestionWhat ac power cord is required
Asked by Joe.
- A:Answer Thank you for the question. The power cord supplied with this unit is P/N L19367-001. It's used with the 45-watt Smart AC Power Adapter, P/N 741727-001.
Answered by HP Team

Q: QuestionDoes Bestbuy Price match if I found an exact match brand new from a different market source?
Asked by Pricing.
- A:Answer Yes
Answered by Britt
Q: Questiondoes this laptop have good sound?
Asked by sass.
- A:Answer HP tests all laptops for things like sound and video quality and they have to meet a minimum standard. For some features, headphones might be recommended. As personal preferences can vary and not everyone hears the same, it is recommended that any sound demo's be done in person to find if it suits your needs.
Answered by HP Team

Q: QuestionCan I connect my Canon printer to this laptop? It has a USB connection that went into my desk top tower.
Asked by Kathy.
- A:Answer As long as it works with the OS, there should not be any issues with the Canon printer connecting to the laptop. You can look up the Canon drivers for the printer from their website as a way to make sure it is compatible with Windows 11. This unit does come with Windows 11 Home in S Mode. You might have to turn off S Mode to get it to work. If you have any questions or concerns regarding turning S Mode off, you can ask HP Support or Geek Squad.
Answered by HP Team

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