A:Answer Hi, thank you for posting your review. From the description of this issue, it seems like the tablet or charging adapter may have a defect. As a result, we recommend you contact our support line at 1-877-467-4281 so one of our agents assist you with setting up warranty options for your tablet or power cord. You can also visit the following link: https://www.insigniaproducts.com/contact-us for any product/warranty related questions. Regards, Daniel T. - Insignia Support